Had to attend to some family business in the city so chose the Sebel because of its location. The hotel is very nice, rooms are spacious and well-appointed. Pool area is lovely and staff are always very friendly and helpful.
I do agree with those who remark about the cost of extras, the valet parking service is very good and for $20 per day you can come and go as you like but there really isn't a lot of choice but to use this service if you have a car-it would be good to have been able to include this in the room rate. I did find the additional cost to use the internet-(either in your room or in the business centre) a bit irksome-in this day and age surely this should be a basic amenity in a 5-star hotel. Similarly paying a $20 deposit to get a KEY to the safe in your room is a bit antiquated and not reflective of 5 star hotel-these are minor things but that's what counts in a 5 star establishment. On check-out we had to ask for the safe deposit to be refunded plus we were charged for breakfast each day even though it was included in our room rate-this was sorted fairly easily but still a bit unprofessional and would have been most irritating if we had been in a hurry.
Enjoyed the breakfast buffet, the seafood buffet at dinner and drinks and snacks in the lobby bar, although lobby bar service was slow-particularly for food. Service at the buffet in terms of getting drinks, clearing plates etc was excellent-good to see an adequately staffed buffet.
Overall I'd stay there again, and kudos to them for having good staff.
- Official Description (provided by the hotel):
- Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, ACCOR, Agoda, Hotels.com and HotelQuickly so you can book your Pullman Cairns International reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Sebel Cairns Hotel Cairns
- The Sebel Hotel Cairns
- Sebel Hotel Cairns