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“Good location... Great pool... Otherwise just ok”

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Novotel Cairns Oasis Resort
Ranked #22 of 63 Hotels in Cairns
Reviewed 1 November 2014 via mobile

The hotel is nice and the facilities are good. The pool is loveley and its all it looks to be in the photos. They came undone though with their service. We requested adjoining rooms when we booked, we also called the morning of the day and reconfirmed this request as it was very important to us. When we arrived that evening to check in we were given separate rooms and told that it was not possible for them to join. When we were settling in to our room we realised that the room adjoining had been vacant and a brand new couple was checking in after we had been denied... After this we were told again that there was nothing available and it was not possible for our requested room to be organised. I thought it was a simple request and expected more from a Novotel branded hotel. I would not stay here again seeing as they clearly are not up to the task of looking after basic requests of their guests.

  • Stayed: November 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Mitchell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 October 2014

The pool is also nice and beautiful, it’s really Worth the name “oasis”. The internet is free at the reception but never mind trying to use it at late afternoon and night. I’m not sure if it is the amount of people using the internet (which it didn’t seem, because the place was not that full), but it was just impossible to use it. We tried several times and there was always a problem: or it didn’t connected, or it would disconnect in a mere of seconds, or even kept connect but didn’t work anyway. I think that if you are suppose to give free internet at the reception it should be able at least to do the minimum (download e-mails at least). This disappointed me a little.

  • Stayed: October 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank LaisSiqueira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 19 November 2014

Thank you for your feedback. We take all feedback on board and certainly strive to provide the best services for our guests.
We are currently trialling new internet facilities at the hotel and have now increased the strength and speed of the free Wi-Fi provided with the hope of trialling Wi-Fi in rooms in the near future.
We hope that we can better serve you again in the future should you be back in Cairns.

Kind regards,
Che McLennan
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2014

This was an older hotel that needs some updating. It was confusing to get around hotel. The rooms were clean. The location was perfect and located near shopping and a variety of restaurants including the nighttime market. The internet only worked sporadically. Buffet breakfast was very good but often had to wait to have items replenished. The pool area was nice with a swim up bar.

  • Stayed: October 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank sdownhow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2014

Our double bedroom had two queen-sized bads and was quite big. Unfortunately, mattresses were both unconfortable. Besides, the room was not too much clean (a little spider in the wardrobe) and the staff not so kinde.
Good position to walk to the city centre and the lagoon.

Stayed: October 2014, travelled as a couple
Thank derwanderer24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2014

  • Stayed: October 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Dennis A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Cairns
Price Range: ₹ 6,994 - ₹ 11,486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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