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“Going the Extra Mile”

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Novotel Cairns Oasis Resort
Ranked #21 of 64 Hotels in Cairns
A TripAdvisor Member
“Going the Extra Mile”
Reviewed 20 April 2012

As we had a prior engagement and had to be out by 6.30pm and the restaurant did not open for dinner until 6pm, the staff let us pre-order our dinner and had it ready for us on the dot of 6pm. Wonderful service above and beyond.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, 27 April 2012
Thanks for taking the time to provide valuable feedback about your stay at the resort.

I am glad to learn that you enjoyed your stay with us and that you were very pleased with the standard of service you received. It is always a pleasure to receive positive feedback and I look forward to sharing your comments with our team.

We look forward to welcoming you back to Novotel in the future.

Warm regards,
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2,176 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (299)
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English first
Port Moresby, Papua New Guinea
1 review
Reviewed 17 April 2012

Room was tired and not like the standards offered by the Novotel chain. A damp smell made the room constantly stuffy and not fresh. When we asked to change room, we were told to open the windows, but I guess we got what we paid for - cheap room, cheap quality!

Location was however ideal and within walking distance of everything. Would recommend if you are to too fussy with the room quality.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank Okay-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 April 2012

My husband and I stayed here for the Easter long weekend for 4 nights. It is definatley not what I call a resort, but I knew that before we booked from other reviews I read on trip advisor. The room was fairly good value for money so I wasn't too worried.

We went on 2 tours that I booked via the internet before we left. We saw the great barrier reef with Wavelength which I strongly recommend. Wavelength organised a pick up from our hotel and we left from Pt Douglas, other people we spoke to had their boat leave from Cairns and didn't sound as good.

As there were a few public holidays I don't think the hotel had all of their staff working, the pool didn't appear to have been cleaned and around the pool wasn't swept. I also wish they would have the same rules as other resorts I have stayed at such as if you leave your sun bed for more than an hour a staff member moves towels that have been left on them so that others can use them. Would have been a good idea to provide more sun beds for the busy time as well.

I don't think that the hotel should have provided / allowed balls for the kids to play with in the pool as I noticed a few couples looked pretty annoyed especially the ones who had a ball thrown at them whilst they were drinking a cocktail at the swim up bar.

The hotel was in a pretty good location in Cairns, we were able to walk everywhere we wanted to. We were very close to restuarants and the lagoon.

We did not eat at the hotel except for one lunch at the aqua bar. Seemed to be fairly good value though.

The internet was very slow.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MattJulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Cairns Oasis Resort

Property: Novotel Cairns Oasis Resort
Address: 122 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Cairns
Price range (per night): ₹ 6,623 - ₹ 11,200
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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