We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Shangri-La Hotel, The Marina, Cairns
Nearby Hotels
Hilton Cairns(Cairns)
US$ 144
US$ 129
Hilton
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$ 118
US$ 115
Agoda.com
View Deal
  • Pool
  • Restaurant
Pacific Hotel Cairns(Cairns)(Great Value!)
US$ 126
US$ 120
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
DoubleTree by Hilton Hotel Cairns(Cairns)(Great Value!)
US$ 128
US$ 122
Expedia.com
View Deal
  • Pool
  • Restaurant
US$ 166
US$ 147
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$ 214
US$ 163
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Holiday Inn Cairns Harbourside(Cairns)(Great Value!)
US$ 95
HolidayInn.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Cairns Plaza Hotel(Cairns)(Great Value!)
US$ 107
US$ 82
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Mantra Esplanade Cairns(Cairns)(Great Value!)
US$ 137
US$ 106
Agoda.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Reef Palms(Cairns)(Great Value!)
US$ 115
US$ 89
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,771)
Filter reviews
2,771 results
Traveller rating
1,241
927
380
139
84
Traveller type
Time of year
LanguageAll languages
More languages
1,241
927
380
139
84
Show reviews that mention
All reviewshorizon clubclub roomnorth restauranthorizon roomone bedroom suitethe great barrier reefpool bartour deskan upgradereef terminalshopping centrebit datedfantastic locationbuffet breakfastcanapesbalconyconcierge
Filter
Updating list...
1,989 - 1,994 of 2,771 reviews
Reviewed 30 April 2012 via mobile

Definitely the most friendliest staff I've ever met in any hotel I've stayed in. Both my husband and I are regular travellers. Fortunately this time round our mystery hotel was The Shangri-la hotel. Very happy because we've always stayed at the sebel hotel but having now experienced The Shangri-la we've now found our new home away from home. Our room was simply beautiful. The rooms maintained and detailed well. The front desk staff always helpful. The duty manager Chris was always approachable and happy to assist. Chris recommended North Restaurant that evening and we were given such magnificent service. We ordered the Seafood Tower and were simply blown away how presentable, so tasty it was. The scenic views and delicious food and wine was complimented by exceptional service. We received a complimentary glass of house wine to drink while we waited for our meals. Everything seemed so perfect. It was a perfect night. Perfect food. Sensational staff. The restaurant and bar manager is fantastic! It's clear to see her passion for people and her job. It felt like we've known this lady all our life. All staff were great. We will tell all our friends and family about this hotel, the staff and your restaurant & bars. Thank you to everyone at The Shangri-la hotel for giving us the best experience.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TanyaDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 16 May 2012

Thank you so very much for your lovely comments about Chis and Illy, our Restaurant & Bar Manager. They are both great ambassadors for excellent customer service and are constantly finding ways to delight our guests.

It is also great to know that your “mystery hotel” has turned into your regular home in Cairns and we hope to see you both again very soon…

George Wee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2012

I took my partner to Cairns for a surprise birthday present. I wanted to make the occasion special, so I booked seven nights at the Shangri La as it had really excellent reviews.

We arrived early in the morning, knowing that check in wasn't until afternoon, however they kindly got us in our room and were very helpful.

I booked a harbour view room and it was great. It was spotless, spacious, and the view was fabulous, we really enjoyed having a drink on the balcony watching the boats come and go.

Overall the hotel was great; the pool was lovely, the location perfect, the gym and day spa were great and all surrounding restaurants in the Pier were perfect.

I had two points which unfortunately stop me from giving 100% positive feedback:

1- the first three days of our stay our room wasn't getting cleaned until 5.00pm-5.30pm. This was annoying as we'd be out for most of the day, and get back to a unmade room. This then meant that when room service came, we had to leave the room, or hide out on the balcony. However this was easily fixed when I spoke to reception and they put us first on the cleaning list.

2- One day we got back to our room, ready to shower and head out for dinner and we had no towels in our room. We called room service and they informed us that they were still waiting on laundry and they didn't have any towels to give us. Two phonecalls later they finally delivered towels. It wasn't too drastic, just a bit disappointing for a five star hotel.

Overall our week at the Shangri La was thoroughly enjoyable, we would stay there again without hesitation.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AlexinKal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 16 May 2012

Thank you for taking the time to share your experience and what a great birthday present for your partner!

It was great to read your comments on the room and our location. Our Marina view rooms are the perfect vantage point to watch the world go by each afternoon!

I have spoken to our Executive Housekeeper regarding the 2 points you outlined in your review. I do apologise for the inconvenience that was caused to you both and I can assure you that measures have been put in place to avoid such instances occurring again.

Thank you again and we look forward to welcoming you back when you are next in our beautiful region!

George Wee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2012

Stayed here part work part holiday - the function food and drinks were average but Ba8 dinner and the rooms were lovely.
Rooms are not huge but large enough.
Good water pressure and nice hot water in bath and shower
Great views out above the marina
The room was quiet and comfortable bed and pillows.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank FoodieGTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 16 May 2012

Thank you for taking the time to share your feedback. It is disappointing to hear that the function catering missed the mark and it is something that has already been discussed with our Chef.

It is great to hear though that you enjoyed all the other aspects of your stay. We do hope to have you back again soon and hopefully this time it will all be holiday!

George Wee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2012

I stayed here for 3 nights with my husband and two kids, age 6 and 12. We had a great time. The staff were all friendly and helpful, When we made the reservation we asked for a quiet room, (away from the night-club) and we got one so that was great. There was plenty of choice at breakfast, we had a family room that was clean and comfortable, and the boys really enjoyed swimming in the pool. Free use of the computers in the Business Centre was very handy too. Would love to go back one day, Cairns is just fabulous.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank NorahJonesScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 16 May 2012

I am so pleased to hear your family had a great stay with us. I am sure the boys would have absolutely loved the swimming pool - it is certainly a child pleaser!

We hope that you all get to come back and visit us again soon – the pool will be waiting…

George Wee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2012

We had a fantastic stay at the Shangri La. The room was huge and nicely decorated. BUT it was the staff that really made our experience 5 star. They were amazingly helpful and accommodating with even the house keeping writing us a lovely personal note one morning regrarding imitative they took regarding a matter. We are really impressed and will absolutely stay here again next time we come to Cairns.

  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank fepotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 16 May 2012

Yet another review about our fantastic staff! Thank you so much for your lovely words and we all hope to see you back here again very soon.

George Wee
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews