We have stay in these hotel few years ago so we deceide to stay here again but these time the receiption man no smile and not helpfully at all. On arrival he ask for drivers licence and nothing else at all. On that afternoon we look to see how much was the buffet and it said ont he window $24.95 each so we deccide to go to resturant for dinner and when we got there the man behind the count no smile no hello nothing and he said it is $25.95 each but I said we just notice these afternoon that is was $24.95 he said had gone up now I thought that was very rude of them. The waitress were all nice and had a lovely smile and even the person behind the bar. It not right that they smile and the supersivory do not that is wrong, the surpersory should give example to the works but it was the other way around. The room smell like was mouldly. My husband order breakfast for the morning for himself I do not want anything and the waiter delivered and said $21.00, so I ring reception and ask why were paying everything as we go and she said they do not have a credit car swap from us and said they never ask and she said because you paid your accommadation throw the intenet and said but why we were not told these on arrival she said you can make complant and I am now. I will never stay in these resort again. My husband & I work for resort all our lives and will never ever talk to guess the way the Acacia Court Hotel do. We even notice one of the bath towels was dirty. I am really sorry but I do not like to do these for your but the staff need to know what they have done.
- Official Description (provided by the hotel):
- Contemporary 10-story Hotel located on the Esplanade. ... more less
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- Also Known As:
- Best Western Cairns
- Cairns Best Western