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“Water front views, good service”

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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 64 Hotels in Cairns
Certificate of Excellence
Alice Springs, Australia
Level Contributor
80 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Water front views, good service”
Reviewed 4 May 2012

The hotel is well located and a block from the restaurant strip on the Esplanade, with a nice view of the Bay. The room was very clean and comfortable, but more like a capital city business hotel than a resort - only one arm chair, your partner will need to sit on the desk chair or on the bed. The bathroom was small, but well designed and functional. Breakfast buffet wasnt anything exciting, but it was done well. The hotel has a bottleshop on ground floor - reasonable range and much cheaper than room service. Food from the room service "Take Inn" range was very good and reasonably priced.
The staff at the hotel were excellent - always warm and smiling, and all were good at their job. Overall, the hotel was excellent value for money and I would be very happy to stay at Holiday Inn Cairns again.

Room Tip: rooms with balcony are at the front of the hotel and have a sea view, rooms without balcony are at s...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theheadland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hello theheadland,

Thank you for posting you feedback.

I was glad to read you enjoyed your stay and that you found our facilities convenient.

If you travel to Cairns again we would love to welcome you back.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (457)
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English first
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2012

This is a tough one, because I actually believe this is a great hotel for the price, but it's industry rating still left one feeling immediately disappointed upon arrival. This hotel is marvellously located and the staff were simply wonderful. But.... this is NOT a 4 1/2 star hotel. The property is a bit long in the tooth despite the room renovations done just a few years ago and the rooms were small and although modern, were to my eye, somewhat cheap looking. The bathrooms were simply the smallest I have seen in memory, and the shower stall is of a ridiculous design which ensures that water radiates all over the floor every time. Being on holidays in Cairns, but still requiring to do a lot of emailing and other internet work, the so called "high speed" internet connection was disgustingly expensive and appalling in its performance. $8 per hour or $24 dollars a day and at its very best (which didn't happen a lot) less than 1mbps. Too often it barely worked at all. Come on management....stop using the 3rd party supplier excuse. Kudos though to the management for their continuing effort to encourage the staff to a great performance. If they marketed the hotel for what it is and fixed at least the internet connection and its price, then they could have guests gush with compliments on how good it was for the price.
Can't speak enough about the location, whether on foot or with a rented car. The lagoon, just 4 minutes walk away is a marvel with its dramatic swimming and wading pools, sand, vista and barbeque areas. Big big congratulations to the city for having the vision in building this.

Room Tip: Get the standard room and then negotiate for an upgrade to ocean view. Usually ends up as a apprecia...
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  • Stayed April 2012, travelled with friends
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hi Jan S,

Thank you for posting your feedback, I'm glad you enjoyed your stay in Cairns.

Your comments regarding internet have been noted. We are constantly looking at ways to improve our product and your comments are useful.

Should you head through Cairns again we would love to welcome you back.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katoomba, Australia
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 May 2012

We stayed here on route to another destination so we only stayed one night. The hotel was in a good position close to the main street. The rooms were lovely - we requested an ocean view room and we also had a balcony on which to look at it. The airconditioning was great which is a good thing for us southerners. I have to say though the best thing about this hotel was its staff. The reception and front desk staff were so friendly and helpful. I would definitely stay here again.

Room Tip: Ask for an Ocean view room
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  • Stayed April 2012, travelled as a couple
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    • Location
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Helpful?
1 Thank Raine1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hello Raine1960,

Thank you so much for your wonderful comments. it's always great to see we are doing a great job.

Hope to welcome you back again soon.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 29 April 2012

We stayed at the Holiday Inn-Cairns for 2 nights. It is very conveniently located to the Esplanade and the pier- you could walk to anything including the many great restaurants in Cairns. The room was spacious and well kept. We had an ocean view that was breathtaking. The staff was friendly and accommodating. It was disappointing that Internet was not provided even though I am a Platinum Priority Rewards Member. Internet charges were extremely high here and not worth it.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasper100ish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hello Jasper100ish,

Thank you for posting you feedback.

I'm glad you enjoyed your stay at Holiday Inn Cairns. We have taken your comments on board regarding internet as we are constantly reassessing our product.

We hope to welcome you back as a Priority Club Platinum member again soon.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
5 reviews
Reviewed 18 April 2012

stayed here for 3 nights while in Cairns. Very clean and friendly located very close to all the main eateries etc. had a nice vibe about the place room was a bit dated but very comfortable

Room Tip: some of the place has been renovated so ask for one of those
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  • Stayed March 2012, travelled as a couple
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    • Rooms
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Helpful?
Thank paul e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hello Paul E,

Thank you for posting your feedback on trip advisor.

I'm glad you enjoyed your stay.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Luxury Hotel in Cairns
#9 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
Price range (per night): ₹ 7,575 - ₹ 14,123
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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