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“Friendly Service”

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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 64 Hotels in Cairns
Certificate of Excellence
Katoomba, Australia
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Friendly Service”
Reviewed 3 May 2012

We stayed here on route to another destination so we only stayed one night. The hotel was in a good position close to the main street. The rooms were lovely - we requested an ocean view room and we also had a balcony on which to look at it. The airconditioning was great which is a good thing for us southerners. I have to say though the best thing about this hotel was its staff. The reception and front desk staff were so friendly and helpful. I would definitely stay here again.

Room Tip: Ask for an Ocean view room
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raine1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hello Raine1960,

Thank you so much for your wonderful comments. it's always great to see we are doing a great job.

Hope to welcome you back again soon.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (450)
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English first
Orlando, Florida
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 April 2012

We stayed at the Holiday Inn-Cairns for 2 nights. It is very conveniently located to the Esplanade and the pier- you could walk to anything including the many great restaurants in Cairns. The room was spacious and well kept. We had an ocean view that was breathtaking. The staff was friendly and accommodating. It was disappointing that Internet was not provided even though I am a Platinum Priority Rewards Member. Internet charges were extremely high here and not worth it.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasper100ish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hello Jasper100ish,

Thank you for posting you feedback.

I'm glad you enjoyed your stay at Holiday Inn Cairns. We have taken your comments on board regarding internet as we are constantly reassessing our product.

We hope to welcome you back as a Priority Club Platinum member again soon.

Kind Regards,
Kate George
Guest Experience Manager
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Adelaide
Level Contributor
5 reviews
Reviewed 18 April 2012

stayed here for 3 nights while in Cairns. Very clean and friendly located very close to all the main eateries etc. had a nice vibe about the place room was a bit dated but very comfortable

Room Tip: some of the place has been renovated so ask for one of those
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hello Paul E,

Thank you for posting your feedback on trip advisor.

I'm glad you enjoyed your stay.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 April 2012

This hotel is located right on the Cairns Esplanade, close to lots of alfresco dining options and the parks. It is at the oposite end from the lagoon, but is only a short walk from the skate park and other wonderful playgrounds so is ideal for families with kids.

We actually booked this room as a mystery room on last minute as we had originally thought that we would only be doing a day trip to Cairns and needed a room at late notice. Having said this we were pleasantly surprised by the quality of the rooms compared to some of the places that we had previously stayed in Cairns.

The room was appointed with twin queen beds which meant that as a young family we were able to save some money and all lodge together for a night. The kids absolutely loved the concept that we were having a family sleep over.

Once we included a walk down to the icecream shop and an in room movie, the children really did feel like their weekend was complete.

The one downfall I found at this hotel occurred during breakfast service. Unfortunately housekeeping had decided that breakfast service and cleaning the lobby toilets go hand in hand.

Anyone with children will tell you that the moment that you sit down in a restaurant, the children suddenly 'need to go...NOW'.... as a mother of a child who is only recently toilet trained three yr old I found out the hard way that the only toilets open were all the way at the other end of the hotel, which meant that I was suddenly racing the to navigate the atrium to get the now "busting" 3 year old to the bathroom. This was simply a case of poor planning when closing ammenities during a busy time like breakfast.

It didn't ruin my trip and overall we enjoyed our stay so much that we will book direct with the hotel next time we need a room.

Note - This hotel has parking which is secured after 6pm for guests which is a bonus as Cairns street parking can be impossible to find once the sun sets.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whitsundaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hello Whitsundaze,

Thank you for posting you comments.

I was glad to see that on the whole you enjoyed your stay.

I will be discussing you comments with out team.

Should you head this way again we would love to see you here at Holiday Inn Cairns.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 April 2012

We stayed at the Holiday Inn-Cairns for 3 nights. It is conveniently located to the Esplanade and the pier- you could walk to anything. The room was spacious and well kept. We had an ocean view that was breathtaking.
The breakfast had a wide variety of food. The staff was extremely friendly and accommodating. The tour desk, staffed by Christine, was great. She managed to book us on a Barrier Reef tour and on a Karunda tour at the last minute of Easter weekend.
I would highly recommend this hotel.

Room Tip: Book an ocean view and get a breakfast package.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bchops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 May 2012
Hi bchops,

Thanks for taking the time to post your feedback.

I am so pleased to read that you enjoyed your stay with us.

Easter Weekend was a busy weekend out on the reef, you were incredible lucky to get a booking.

Should you travel again to Cairns we'd love to see you back at Holiday Inn Cairns.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price range (per night): ₹ 6,600 - ₹ 14,068
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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