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“Smile and be happy” 2 of 5 bubbles
Review of BEST WESTERN PLUS Cairns Central Apartments

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BEST WESTERN PLUS Cairns Central Apartments
Ranked #30 of 89 Speciality Lodging in Cairns
Brisbane, Australia
Level Contributor
231 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Smile and be happy”
2 of 5 bubbles Reviewed 1 September 2011

As check-in was after hours the room key and swipe cards were left in the outside safe which was fine because an email is sent before you arrive explaining all of this but it would be better to have some service past 6pm.! Overall this was just one of my concerns about the "service"... if you wanted to know anything i.e. like the fact that rooms are not serviced daily, where the pool is, how to get internet, then you have to read about it in the information folder in your room (that's if there is a folder in your room!). Also, the manager was frightfully unfriendly - we were almost too scared to speak to her and the girl on the desk was timid and vague. Given this city is a key tourist destination why on earth aren't they remotely happy? In four days I don't think we saw either of them smile and look like they wanted to be where they were (there was also an unfriendly older man walking about the place - I can only guess that he was the husband of the manager but he also couldn't raise a smile or even a "hello")..

First impression of the studio apartments is that you feel like you're walking into a big cupboard and you're literally greeted by a large cupboard when you open the door. After a while you feel like you're a caged animal as the box shaped balcony is enclosed with aluminium blinds and it is hard to imagine you're at a holiday destination and not a prison! These rooms are on the side of the buildings so don't expect any water views so we changed rooms.

The one bedroom apartments are much better and are worth the extra $$$. They have full kitchens which are great given the proximity of the supermarkets. As for the internet - there is only one option...24hrs and it only costs $11 BUT you have to get a cable from reception (between 7 and 6) in order to access it AND go to reception every day for a new password and new allocation - you cannot sign up for an hour and you cannot pay for or receive access for more than one day at a time... very odd.

The location is good as it is an easy walk to the esplanade and many restaurants. The downside is the noise and the lack of service. I suggest packing earplugs because if the street noise doesn't wake you the trains will. Despite my comments I did like staying here but would love to see the staff take some happy pills!

Room Tip: Pay the extra and get a 1 bedroom facing the water
See more room tips
  • Stayed August 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Jmkel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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202 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
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English first
Cairns, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 6 June 2011

The staff were excellent, friendly helpful however there wasn't a Daily servicing of the room, towels were wet and dirty especially considering I stay in excess of 5 nights, the rubbish bin overflowing with empty bottles etc, the overhead bed fan noisier than a jet taking off, unuseable! and if facing Central Shopping Plaza the high pitched noise from COLES roof generator caused insomnia. The generator noise was 24/7. The room was clean and bed comfortable. As the previous reviewer was already said " They advertise cable TV, BUT not available and when asked they blame AUSTAR for the installation, so why advertise a product that isn't availble?

  • Stayed June 2011, travelled solo
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank GJMac59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnimalsBali, Manager at BEST WESTERN PLUS Cairns Central Apartments, responded to this review, 12 July 2011
Dear GJMac, I am very sorry you did not enjoy your stay, We do have Austar in each room and is only a matter switching the TV from DTV to ATV via the source button on the remote. We do advertise that we are fully self contained apartments and a service is carried out if requested by the guest for a small fee. This way we can keep accommdation cost down. As for the noise from Coles and the fan if you had approched our reception staff we may have been able to move you to another room.

Managment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 4 June 2011

On their website it says Cable TV, apart from the local and digital channels there wasn't any cable/AUSTAR TV reception available in the Hotel studio Apartment.. And the rooms ain't serviced daily, so the same towels and use over and over again, rubbish bins ain't emptied neither. And for anyone with a view of central cairns railway station be prepared for Traffic noise.

  • Stayed May 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank MBK1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 11 November 2010

We arrived in Cairns after the office had closed as arranged. The keys were located as per instrucions and we made our way up to our rooms. They were gorgeous, so clean and fresh, given how hot and stuffy it was! Located across the road from Cairns Central and the Kuranda Rail station. We were easily able to stock our fridge and feed ourselves, with the many choices around.
We left the next morning before the reception opened, so follwed our instructions. Our credit card was charged and all went seamlessly.

  • Stayed September 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MrsMackMooneePonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cromwell, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 14 July 2010

We stayed in two separate rooms at this hotel for 3 nights as a treat at the end of our holiday. Although the studio rooms were clean and new several aspects spoilt our stay. The price we paid did not equate with what we got.
There was no servicing- we were expected to use our towels for 7 days before getting a change - or pay extra. Ditto beverages, toilet paper etc. I have never been to an accommodation property before where you have to supply your own toilet paper.
All the water was turned off with out notice at a time when people would be showering to go out. No toilet flushing , no water for hot drinks. We were late for our dinner reservation as a result
In one of our rooms the key card would not work when we returned from dinner. . It took us an hour and a half to get an employee to come to our floor to assist. ( The reception is unattended after 7pm.The after hours number was not answered. We could not get an outside line. We had to go outside to a call box in order to place a call to cellphone number we found at reception ) The person who came was surly and uncooperative. Couldn't fix it and went away to look into it and did not return. No offer of an alternative room or anything. A neighbouring guest climbed into the room via the 7th floor balcony and opened the main door to give us access to the unit.
This is one place we would not stay at again. It was the bad experience in an otherwise lovely holiday

  • Stayed June 2010, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank CentralGold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Cairns Central Apartments

Property: BEST WESTERN PLUS Cairns Central Apartments
Address: 58-62 McLeod St, Cairns, Queensland 4870, Australia (Formerly Cairns Central Plaza Apartment Hotel)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 89 Speciality Lodging in Cairns
Price range (per night): ₹ 6,036 - ₹ 13,418
Hotel Class:4.5 star — BEST WESTERN PLUS Cairns Central Apartments 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
Best Western Plus Cairns Central Apartments is an apartment hotel in the heart of the Cairns Central Business District opposite Cairns Central Shopping Centre. It is walking distance to popular Cairns attractions including the Esplanade, Night Markets, Cairns Convention Centre, Reef Casino and nightclubs. This luxury apartment hotel offers spacious studio, one and two bedroom apartments that are elegantly styled and include a fully equipped kitchen, large flat-screen televisions, individual room air conditioning in a addition to ceiling fans. Apartments also havehave views of the ocean or hinterland. All guests enjoy free: Wi-Fi, Foxtel and secure undercover parking. This is the ideal place to stay for a holiday or business trip with guests able to relax at the rooftop pool and spa and enjoy the sweeping views or utilise the meeting and conference space that includes an executive boardroom and function room. There is lots to see and do in Cairns so be sure to ask their tour desk for more information on the area and local attractions. Enjoy your stay! ... more   less 
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