At the Emporium Hotel I experienced the best customer service I have ever had while travelling. Despite being quite ill, having three credit cards fail on me (for perfectly explainable reasons in the end...), and discovering I'd left my laptop on the plane, thanks to the graceful understanding and patience of the front desk staff and particularly the Estonian girl (Heneri, I think?) I still had a lovely time. The honest helpfulness and professionalism she exhibited is very rare, and I appreciated it enormously.
The hotel itself is very nice - if a little gaudy for my taste. We were upgraded (!!) to an Emporium suite which has a wonderful bathroom and a great view from the balcony and bath. Unfortunately, a few small details that housekeeping had overlooked meant it wasn't quite five-star quality, though it was very clean. There was a chipped dish in the bathroom, and the maps and info had been scribbled on etc. by previous guests and not replaced. The bar menu was missing.
The location is not fantastic - it's not really walking distance to downtown. But there is an EXCELLENT Italian restaurant attached to the hotel and a lovely Patisserie, as well as many other eating places and shops in the precinct.
The roof-top pool area is the best part of the hotel - gorgeous. And the sauna is excellent, even by Finnish standards!
- Official Description (provided by the hotel):
- The award-winning Emporium Hotel is Brisbane’s leading boutique property presenting a tangible vision of contemporary elegance and highly personalised service. The hotel has 102 studio suites, rooftop lap pool, sauna, gymnasium, Conference Centre, Cocktail Bar and Belle Epoque Patisserie. All rooms at Emporium Hotel Brisbane feature a state-of-the-art entertainment system, Bose stereo system, movies-on-demand and 10 free cable TV channels. Guests will find a marble kitchenette and private laundry facilities in every suite. Each private bathroom has a glass-enclosed marble shower with luxury Molton Brown or Etro toiletries. Some suites include a spa bath. The hotel is located in the heart of Brisbane’s Emporium precinct in Fortitude Valley –a haven for lovers of fashion and food – the Emporium is just minutes from Brisbane's city centre and chic Valley nightlife. ... more less
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