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“Suspect FIRE ALARM”

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Travelodge Hotel Garden City Brisbane
Ranked #46 of 169 Hotels in Brisbane
Reviewed 11 November 2016

Fire Alarm activitation - less then 10 people leave the building and eventually remainder exit. Amazing when you get groups of Chinese manage to come out after it appeared to have freshened up changed and packed all their effects with their suitcases and stand in lobby and by front doors. The hotel staff member did no head count or direct customers to evacuation point ( muster point ) - apparently was told was told device in room but fire brigade did not find smoke......was some one smoking or burnt toast or like caused activation ....... What if it were real would you be comfortable to know how staff are trained and the facility managed.....always easy to say after event that we can learn but these are basics of management ....

Room Tip: We as customers want good value BUT at what risk
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  • Stayed: November 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank wisper8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toby C, Manager at Travelodge Hotel Garden City Brisbane, responded to this reviewResponded 14 November 2016

Hello wisper8

Thanks for sharing your feedback from your stay with us at Travelodge Garden City. I am disappointed to read your feedback. We train all our team in fire safety every 6 months, and I do apologize that we have let you down on this occasion. We take any alarm in the Hotel seriously, and on this unfortunately occasion has woken all guests unnecessarily due to a guest cooking in there room via the microwave.

Kind Regards
Toby Charlton
Hotel Manager

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221 - 225 of 825 reviews

Reviewed 11 November 2016 via mobile

First stay was hot night, aircon not working so window open and my room directly above smokers area - very little sleep! This visit - a full fire alarm at 0330 requiring evacuation. Twice bitten here!

Stayed: November 2016, travelled on business
Thank LandscapeDecor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toby C, Manager at Travelodge Hotel Garden City Brisbane, responded to this reviewResponded 13 November 2016

Hello LandscapeDecor

Thanks for sharing your feedback from your stay with us at Travelodge Garden City. I am disappointed to read your feedback. The fire alarm during the night is a serious situation we take very seriously as guest safety is our priority. The hotel has smoke alarms in every rooms, and this was set off by one of our guests cooking. I do apologize for the early call, but we take guest safety very seriously in this situation.

Kind Regards
Toby Charlton
Hotel Manager

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Reviewed 8 November 2016

what drew me to this hotel was the central location to the shops and buses. The hotel itself is very basic but tidy. The staff were fine but didnt go out of their way to offer great service. Didnt even have a mini bar but can buy from the reception which the prices were ridiculous. The breakfast buffet was very average. no gym, pool or bar dinning area.

  • Stayed: November 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Narelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toby C, Manager at Travelodge Hotel Garden City Brisbane, responded to this reviewResponded 13 November 2016

Hello Narelle A

Thank you for sharing your feedback from your stay with us at Travelodge Garden City, we appreciate your feedback and look forward to seeing you again next time you travel to Brisbane.

Kind Regards
Toby Charlton
Hotel Manager

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Reviewed 7 November 2016

We stayed a week in this wonderful hotel. It is nicely appointed, and located 5 minutes walk from a great shopping mall! It is a nice hotel with Clean and quiet rooms...

It also has a nice breakfast, and snacks available for purchase in reception.

  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toby C, Manager at Travelodge Hotel Garden City Brisbane, responded to this reviewResponded 13 November 2016

Hello Ken H

Thank you for your feedback from your stay with us at Travelodge Garden City.
I am delighted to read of your enjoyable experience and look forward to seeing you again next time you’re in Brisbane.

Kind Regards
Toby Charlton
Hotel Manager

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Reviewed 5 November 2016

As above - can't really fault your service - dining - location - staff
Esp. thanks to Aaron who looked after me well when the A/C in room 335 broke down - moved me promptly to room 330 - thank you Aaron! (has a good sense of humour)
BUT ... as a gym is a priority for me I am thinking of finding a hotel with this facility next time I travel and I stay in Brisy at least 4 times per year with business alone

  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank kevinbI2216SU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toby C, Manager at Travelodge Hotel Garden City Brisbane, responded to this reviewResponded 13 November 2016

Hello kevinbI2216SU

Thank you for sharing your feedback from your stay with us at Travelodge Garden City, we appreciate your feedback and look forward to seeing you again next time you travel to Brisbane.

Kind Regards
Toby Charlton
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Travelodge Hotel Garden City Brisbane

Address: 18 Macgregor St, Brisbane, Queensland 4122, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#20 Family Hotel in Brisbane
#42 Business Hotel in Brisbane
Price Range: ₹ 5,233 - ₹ 8,242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Travelodge Hotel Garden City Brisbane 3.5*
Number of rooms: 120
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Also Known As:
Travelodge Brisbane
Travel Lodge Brisbane
Mt Gravatt Travel Lodge
Brisbane Travel Lodge
Brisbane Travelodge

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