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“Great service”
Review of The Sebel Brisbane

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The Sebel Brisbane
Ranked #33 of 168 Hotels in Brisbane
Certificate of Excellence
GreenLeadersBronze level
Reviewed 18 April 2012

I was a victim of the very ordinary Virgin cancelled flight from Brisbane to Cairns. Virgin staff had no idea but the staff at the Sebel were great, knew their job and everything was 'doable' , room service was easy and arrived when i was told it would. Well worth the experience and I would stay here again anytime.

  • Stayed: April 2012, travelled on business
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Thank colin t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom B, General Manager at The Sebel Brisbane, responded to this reviewResponded 19 April 2012

Dear Colin t, We are very pleased to hear that despite the unscheduled stopover, we helped make your journey more enjoyable. By nature, passengers from disrupted flights are often reluctant hotel guests, so it is even more important that our team do whatever they can to make them feel comfortable. It is great to know that we achieved this for you and we hope to see you again on another occasion - though hopefully involving some conscious planning next time. Thank you very much for your feedback.

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884 - 888 of 1,021 reviews

Reviewed 8 April 2012

The Synapse Creative team had a lovely overnighter at the Sebel Suites in Brisbane. The Executive apartment comes with stunning views and a balcony which allowed us to get some great shots which is what our main aim was to do. The hotel was extremely accommodating when booking as I explained this was our intention. The hotel is very convenient to clubs, cafes and restaurants. It was very clean and well appointed and the staff were only to happy to help.

Room Tip: Room 2902 has excellent views to Mount Cootha Southbank and Roma Street from the living areas then f...
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  • Stayed: April 2012, travelled as a couple
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Thank synapsecreative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom B, General Manager at The Sebel Brisbane, responded to this reviewResponded 12 April 2012

Dear Mano002, Thank you for your review of The Sebel Suites Brisbane. We are very pleased to hear that our hotel comfortably met your needs while staying in Brisbane at Easter and that you found both the location and the apartment itself to be highly suitable for you. We hope to see you and your Synapse Creative colleagues back with us again soon.

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Reviewed 4 April 2012

We booked a premier balcony two bedroom suite. While it was close to the shops etc this is what we were after. It is very expensive for a basic motel room. They are not luxury but are very overpriced considering. Small balcony no seating, small bathrooms no room to move. We ate in the restaurant the staff were friendly, food was nice, the service was a bit slow considering there were not many people in it. We also got room service and that seemed to be extremely slow. It is very basic amenities considering the price, I would look elsewhere next time. We have stayed at the King George Sebel many times but tried this one as the other could not guarantee a balcony which we prefer and it is basically within the same walking distance. No WiFi for business travelers did have broadband but unless you have the modem is useless for the IPad which is the convienient way to travel nowadays.

  • Stayed: April 2012, travelled with family
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1  Thank Mad101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

A nice hotel but despite the name these are not suites, rather relatively small rooms. Adequate for a casual stay but certainly not for business or longer stays. The rooms are small with the table under the wall mounted television screen. This is impractical if working with the television on in the background.

The pool was cold but the surrounds do get some sun at certain times of the day and unlike many Brisbane hotels which provide 2 sun lounges, there were about 6. Pools are clearly for swimming and not relaxing.

The location is very central , only a block away from the main Queen St shopping mall, a couple of blocks from the casino, 3 blocks form the river side restaurants at Eagle St Pier and about an easy 20 -25 minute walk ( or 5 minute taxi ride) to South Bank where the enormous “beach swimming pool” and surrounding restaurants are a must on a hot lazy Queensland day.

In summary, a well located generic hotel room with adequate service and facilities.

  • Stayed: March 2012, travelled on business
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Thank SaleenXTRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom B, General Manager at The Sebel Brisbane, responded to this reviewResponded 5 April 2012

Dear SaleenXTRM, thank you for your feedback and we are always happy to read balanced comments about guests' experiences. We are pleased to note you enjoyed our central location and other aspects of the hotel. Judging from your comment about the term "suites", you stayed in one of our studios. Whilst comfortable and of the same decor standard as our apartment 'suites', I am sure you will find the latter much more spacious and suitable for a longer visit. These comprise over 75% of our inventory, so in this sense we are more aligned with many 'all suite' hotels, as they are often termed. Please feel free to contact me personally and it would be my pleasure to upgrade you at no extra charge on your next visit. Thank you again for your valuable feeback.

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Reviewed 17 March 2012

I used to love staying at the Sebel Suites. Then the gfc hit. Even when the massive building site opposite started work at stupid o clock, I stuck with t and brought many customers with me. Even when the I room dining was replaced by microwave meals I stuck with it. Even when the staff left spit rubbish on my floor and old room service trays stank out the floors until early evening I stuck with it. Finally after 4 years of loyal patronage I gave up? Why? Well it's convenient, good food nearby, great pub across the way......parking is easy etc.....my issue is that you get charged for things you didn't do and when you complain thE manager Tom tells you tough luck. I await it's return to former glories. Great location, bad management, no concept of executive key account management. Try the emporium, Novotel or treasury, they get it.

Room Tip: Go else where until they improve. Failing that any end suite from 16 upwards.
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  • Stayed: June 2011, travelled on business
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1  Thank Alan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom B, General Manager at The Sebel Brisbane, responded to this reviewResponded 19 March 2012

Dear Alan E, we thank you for your review and will certainly look into your concerns should you wish to make contact with me directly and provide additional information - particularly regarding your remarks about having been charged incorrectly, as I am very surprised about the reaction you have perceived from myself and the hotel. I also note that your review states that you stayed back in June 2011, so we would be very keen to learn more about what has prompted your thoughts at this stage. Please be assured that we will look into the issues directly and diligently if you wish us to pursue them, as we would for any customer.

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Additional Information about The Sebel Brisbane

Address: 95 Charlotte Street, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Brisbane
#9 Family Hotel in Brisbane
#18 Romantic Hotel in Brisbane
#20 Business Hotel in Brisbane
#32 Luxury Hotel in Brisbane
Price Range: ₹ 7,154 - ₹ 18,472 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Brisbane 4.5*
Number of rooms: 168
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Also Known As:
Sebel Suites Brisbane Hotel Brisbane
Sebel Hotel Brisbane
Brisbane Sebel Hotel

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