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“Fantastic location” 4 of 5 bubbles
Review of Sofitel Brisbane Central

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Sofitel Brisbane Central
Ranked #26 of 162 Hotels in Brisbane
Certificate of Excellence
Sydney
Level Contributor
79 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Fantastic location”
4 of 5 bubbles Reviewed 20 June 2012

Directly accessible from central Station and the train from the airport, arriving is a travellers dream come true.

The staff is courteous and helpful but requests often had to be made more than once.

The buffets was among the best we have experienced in australia and popular with city residents.

Our room had a beautiful outlook across parkland to the iconic GPO. The room was quiet though only five minutes from the bustle of the shopping district.

  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hawdownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sofitel Brisbane Central, responded to this review, 22 June 2012
Thank you for taking the time to provide us with your feedback following your recent stay at Sofitel Brisbane - we very much appreciate your comments and I was pleased to learn that you enjoyed your stay with us. I have also noted your comments in regards to having to repeat requests for assistance and will follow up with my Management team. Thank you for bringing this to my attention.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (497)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
z
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 June 2012

We really enjoyed our stay here but we felt that the quality of the room was average. We preferred the Novotel -the room was better and it was better value. Of course the foyer area and restaurant is beautiful so its definately more upmarket. The seafood buffet was great except disappointing that they only had indian food (average quality) and italian food (also average quality and too greasy) Far better to offer lovely roast meats as was traditionally the case with buffets -rather than stew type options.
Staff were great and attentive.

  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rexZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sofitel Brisbane Central, responded to this review, 22 June 2012
Thank you for taking time to provide feedback following your recent visit to Sofitel Brisbane Central. Whilst you did enjoy your stay, I was disappointed to learn that your visit did not live up to your expectations; please accept my apologies. I can advise we are in the final stages of planning a refurbishment of all our guest rooms which hope to commence within the coming months. I have also noted your comments regarding our buffet and discussed these with our Executive Chef.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 19 June 2012

We stayed over for 1 night on way back from Coolum Hyatt and this hotel was superior in every aspect. We got a complimentary upgrade instead of 2 twin beds that i accidently booked on wotif.
The smartly dressed concierge welcomed us cheerfully and arranged for our hire car to be retuned to the company, saving us a trip, no problem. Room was well appointed, very quiet with amazing bedding and pillows that are so, so important. Bathroom was on smaller side and amenities were average, But there was a Nespresso machine that we put to good use. Hotel is very central, close to shopping centres and restaurants.
Checkout was smooth as well, with the same gentleman who checked us in, cheked traffic report for us and we opted to take the train. He offered us train tix to the airport as they are apparently cheaper than if bought at the station. We accepted with thanks. I'd definately return.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SunnyDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBrisbane249, General Manager at Sofitel Brisbane Central, responded to this review, 20 June 2012
Thank you for taking the time to provide us with your feedback following your recent stay at Sofitel Brisbane - we very much appreciate your comments and I was pleased to learn that you enjoyed your stay with us. We receive many positive comments about our wonderful Sofitel MyBeds and I was pleased to read that you found our beds so comfortable and that you put the Nespresso machine to good use also!

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours Sincerely,

Marcus Hanna
General Manager
Sofitel Brisbane Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Brisbane Central

Property: Sofitel Brisbane Central
Address: 249 Turbot St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Brisbane
#5 Family Hotel in Brisbane
#7 Romantic Hotel in Brisbane
#11 Business Hotel in Brisbane
#26 Luxury Hotel in Brisbane
Price range (per night): ₹ 8,377 - ₹ 15,707
Hotel Class:5 star — Sofitel Brisbane Central 5*
Number of rooms: 433
Official Description (provided by the hotel):
Positioned in the heart of Brisbane, you will discover a hotel of sophisticated luxury and personalised service. Renowned for its inspiring arrival experience via the alluring lobby, the wide choice of food and beverage outlets and breathtaking views of the city and surrounds, the hotel's reputation as the leading choice in luxury accommodation and conferencing is truly deserved.The property boasts 433 elegantly appointed rooms and suites featuring delicate touches of contemporary sophistication creating a unique sense of luxury. The rooms and suites exude an artistic feel that links the progressive design of the new world with refined French Elegance. ... more   less 
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Also Known As:
Sofitel Brisbane Central Hotel Brisbane
Accor Brisbane Central
Brisbane Sofitel

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