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“royal that it was” 5 of 5 bubbles
Review of Royal On The Park

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Royal On The Park
Ranked #25 of 162 Hotels in Brisbane
Certificate of Excellence
sydney
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“royal that it was”
5 of 5 bubbles Reviewed 13 July 2012

The royal on the park is a great hotel in the centre of brisbane close to top restaurants, pubs and clubs .The rooms were immaculate in there presentation and the beds are super comfy.The staff are top class .

  • Stayed July 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cattlemansydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Royal On The Park, responded to this review, 14 July 2012
Dear Guest,

Thank you for providing us with your feedback!

Our location is second to none in Brisbane and allows you to experience everything that Brisbane has on offer. I am pleased to read that our hotel lived up to your expectations in every way. Our team certainly does ensure that ‘Service comes first’ and hopefully after your experience with us this time, we will be your hotel of choice for all your future visits to our Beautiful City.

Thank you again and we do look forward to welcoming you back

Regards,

Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,134 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (341)
Date | Rating
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English first
Christchurch, New Zealand
Level Contributor
94 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 11 July 2012

We have stayed at this hotel a couple of times now and it is our first choice in Brisbane. The location is superb, right across from the gardens and a very easy stroll into the middle of town. It is a short walk to the river and across the bridges to all the South Bank attractions too.

Rooms are typical for a hotel of this standard, clean and well appointed. Bedding is comfortable however we found the pillows to be too high and ended up with a stiff neck in the morning. Apparently you can exchange them but our call to housekeeping was unanswered when we tried.

We didn't use the restaurant or other facilities.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank opgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Royal On The Park, responded to this review, 14 July 2012
Dear Guest

Thank you for taking the time to share your comments with us.

Being only three blocks away from the city center allows us to be just far enough out to avoid all the hassles of city street access and associated noise, but close enough so that we are walking distance from all Brisbane has to offer.

I was surprised to find that your pillows were uncomfortable as again, they have been a constant source of good feedback on other reviews – however we do recognise that choice of pillow is a very personal one, and as such there are two spare pillows in every room. I was disappointed to see that you were unable to contact housekeeping on that occasion, as they certainly strive for excellence and rarely miss their mark so I must apologise to you if they did not exceed your expectations.

Thank you again and we look forward to welcoming you back in the future.

Regards,

Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caloundra, Australia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 4 July 2012

We've been coming to this hotel for about 10+ years. I think we've been through 2 or 3 refurbishments. So that kind of speaks for itself. You always get friendly service, clean rooms and a great location. The pool area looks awesome with the new decking around it, but unfortunately it was too cold to swim. Next time..... We didn't eat at the restaurant this time, but have on previous occasions and it's excellent. So is the breakfast buffet. Would highly recommend this hotel for anyone visiting Bris-vegas.

Room Tip: Park view rooms are the better ones, but cost extra. Ask for a high floor.
See more room tips
  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sonja L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Royal On The Park, responded to this review, 14 July 2012
Dear Guest

Thank you for taking the time to share your experiences with other travelers.

I will be sure to share your kind comments with our team who all ensure we live up to our motto of “Where Service Comes First”. It’s good to see our guest are enjoying our pool area since its makeover – we also believe the deck and removal of some trees and addition of open grassed spaces give our CBD oasis a special touch.

I am not surprised that you found the Walnut Restaurant excellent – I very rarely take any feedback stating otherwise.

Thank you again and we look forward to welcoming you back in the future.

Regards,

Nick
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 3 July 2012

I stayed last weekend 29th June and had a wonderful time.

I practically holed myself up in the room for the two nights, as I was just there to lounge about. The KING size bed was so comfortable (linen was lovely too!)

As some people have commented - the rooms can be noisy, as there was a child (or children) in the room next to me that kept making noises but this was during the day so it's not as though I was trying to sleep.

I absolutely loved the 24 hour movie deal - and watched about 5 movies during my stay

The only disappointing thing was perhaps the room service. For what it is it's pretty pricey. But there are plenty of other options nearby.

I would definitely stay here again. It's location is fantastic, and it's also a great hotel just to chill out in and not move!

On top of this the rate I paid was incredibly cheap.

Great work Royal on the Park!

  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HMS000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Royal On The Park, responded to this review, 4 July 2012
Dear Guest,

Thank you for sharing your experiences with us!
I was pleased to see that you found your room so comfortable that you didn’t want to leave – we receive so much good feedback regarding our beds, which we view as the most important aspect of any hotel room.
Thank you once again and we look forward to welcoming you next time.

Regards,
Nick
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 July 2012

After having a terrible first experience at the Royal on the Park, we were invited back to spend a night on the house. We were impressed with the beautiful spa suite. The room was newly renovated, and one of the nicest rooms I've stayed in. Very comfortable bed and we slept well. The spa was nice too. Gorgeous views across the park and it felt like being in the lap of luxury. We felt like a million bucks. Until breakfast the next morning, that is...

Unfortunately, the main cause of our disappointment the first time was again an issue this time. Once again, they just couldn't get our room service order right. We ordered two breakfasts and we were both missing vital elements (like the bacon & sausage!). We were very clear and concise about giving our order over the phone, and the person taking the call seemed to understand it. But the message got lost in translation.

If I were the owner of this hotel I'd seriously review the staffing situation in the kitchen/room service department and general staff/customer communications.

If you are thinking of staying here give it a go because the beds are super comfy but just don't order room service.

  • Stayed May 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Royal On The Park, responded to this review, 4 July 2012
Dear Kim,

Thank you for sharing your review with us!
We were pleased to read that you found our newly refurbished suites exquisite – no expense has been spared with the refurbishment of these 5 start quality suites and we are pleased to announce that we have recently taken shipment of a large number of iPads – one is destined for each of the suites as an added bonus for our guests (free of charge of course!). Today we are also placing Nespresso Machines through all these Spa Suites so they will be even more luxurious on your next stay.

After I spoke with you on your stay regarding your room service, we did conduct a full examination of the two situations you experienced and I’m pleased to be able to advise that we have pinpointed the cause. It is by pure chance that you unfortunately received (on both stays), menus that were out of date – therefore the kitchen believed they were sending the correct dish of the new menu. We have since of course checked each and every room as well as changed our ‘menu changing’ procedures to ensure that we avoid any reoccurrence for future guests.

Thank you once again and we look forward to welcoming you next time.

Regards,
Nick
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal On The Park

Property: Royal On The Park
Address: Corner Alice & Albert Streets, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Brisbane
#13 Romantic Hotel in Brisbane
#25 Luxury Hotel in Brisbane
#32 Business Hotel in Brisbane
Price range (per night): ₹ 6,545 - ₹ 10,929
Hotel Class:4.5 star — Royal On The Park 4.5*
Number of rooms: 153
Official Description (provided by the hotel):
Royal on the Park is conveniently located just a 5 minute stroll away from Brisbane's CBD and popular Queen Street Mall shopping precinct. Facing the Beautiful Botanic Gardens at the green end of the CBD, it gives the feeling of being in a calm oasis. Outside the front door, age-old Moreton Bay fig trees, soaring bamboo and ancient travellers' palms stand sentinel opposite the hotel. Royal on the Park features 153 spacious guest rooms and suites, tailoring amenities and services to both leisure and business travellers! All guests, diners and delegates can enjoy complimentary hi speed wifi with no download limits. The Walnut Restaurant has consistently remained a favourite venue for local visitors and regular hotel diners. Ask about our new a la carte menu featuring fresh local produce from Queensland farmers. For those with fitness in mind, the largest in-ground hotel pool in Brisbane together with spa and top floor gymnasium provide the freedom to relax and unwind or to enjoy an energetic work-out. A kick start to the day is made easy with an invigorating early morning jog around the numerous pathways of the Botanic Gardens. The hotel is well renowned for its in room facilities. Combining digital free to air television, Foxtel and satellite channels from around the world. A wide selection of pay per view blockbuster movies and favourites for adults and children alike. 37 radio stations combining local AM and FM channels with international flavour. This combines for a total of 188 viewing and listening opportunities. Whether you are looking for a conference venue, planning a Breakfast, Lunch or Dinner or perhaps even a Wedding, the hotel has up to 8 elegant function rooms to select from, catering up to 800 cocktail style or 400 banquet style. Guests of Royal on the Park are well placed to enjoy the range of leisure activities in Brisbane. It's just a boardwalk stroll along the water's edge to the Riverside Markets and an abundance of restaurants and al fresco cafes. ... more   less 
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Also Known As:
Royal On The Park Hotel Brisbane
Royal On The Park Brisbane
Park Royal

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