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All reviews botanical gardens alice street the river large balcony one bedroom apartment kangaroo point cliffs floor overlooking washer and dryer good size home away from home across the road laundry room bit dated valet parking room service full kitchen late check
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Reviewed 2 October 2017 via mobile

Wonderful location next to botanical gardens and with a great balcony overlooking it, pretty snazzy. The hotel is a bit run down and appears to be manned only by junior staff, although could not fault their willingness to help and try the best. Stayed in one bedroom apartment. Used laundry in room and although worked, was quite old and seemed to leak, leaving a rather wet floor. Fixtures and fittings in bathroom very basic. But functional. Bed ok, pillow too big and hard for my liking. Breakfast made to order. Does not offer free breakfast for kids up to 12, as many Accor properties do with and advantage plus card a d it annoys me that the policy is not clear with Accor about this. Seems a bit of a lottery, as I literally stayed in another Sebel the week before which did... go figure. Had eggs Benedict for breakfast and although not bad, eggs cooked solid for both my wife and myself.

Stayed: October 2017, travelled with family
Thank peterM3513OQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QWSB_GM, General Manager at The Sebel Quay West Brisbane, responded to this reviewResponded 8 October 2017

Hi peterM3513OQ, Thank you for your review of The Sebel Quay West Brisbane. We are thrilled that you enjoyed our location and balcony. The points raised about your apartment and breakfast are being reviewed by our team for future improvements to be made. We hope to see you back again when next in Brisbane. Regards Chris A

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

This is our second stay in this wonderful accommodation. The service of the staff is caring and amazing. The accommodation has great views and is comfortable with everything that you could need. Close to relaxation and shopping. We will come again. Thank you.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank N5858ZXsusanl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QWSB_GM, General Manager at The Sebel Quay West Brisbane, responded to this reviewResponded 8 October 2017

Hi N5858ZXsusanl, Thank you for your review of The Sebel Quay West Brisbane. We agree that our team are amazing and our views are amazing. We hope to see you back again soon. Regards Chris A

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

Stayed here for one night to attend a concert at Riverstage. Great location near the park. Nice verandah. Layout of apartment was good and comfy bed.
However, bathroom was very dated and had issues with maintenance and cleanliness. Missing tiles, marked floor and walls, and toilet wasn't working properly. The staff did try to fix the toilet, however their efforts did not succeed in the end. Had to resort to turning the toilet tap on the wall off to stop the large leak/constant running. There was no follow up phone call or conversation from the staff about it which was disappointing. There was no chance of a change of room as the hotel was booked out, so we just had to deal with it.
Also TV in the bedroom didn't offer the 'movies' option, only the TV in the lounge did, which was a bit strange that both TVs didn't offer that service.
Checkout time of 11am was reasonable, and valet service was nice. Probably will not choose to stay here again though as there are much nicer options nearby for same/cheaper price.

Stayed: September 2017, travelled as a couple
Thank Chelsea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QWSB_GM, General Manager at The Sebel Quay West Brisbane, responded to this reviewResponded 8 October 2017

Hi Chelsea D, Thank you for your review of The Sebel Quay West Brisbane. We are thrilled that you enjoyed our location and bedding. The points raised about your apartment are being reviewed by our management team for future improvements to be made. We hope to see you back again when next in Brisbane. Regards Chris A

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Reviewed 9 September 2017 via mobile

Unfortunately the extremely loud jack hammering and demolition going on at 1am in the morning was more than I could tolerate. No sleep for Friday night, Saturday night. And Sunday so going home early. Considering I am expected to pay $300+ a night.
Not recommended until the new casino is completed.
It's a shame because it was a good location.

Stayed: September 2017, travelled with family
Thank 218barbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QWSB_GM, General Manager at The Sebel Quay West Brisbane, responded to this reviewResponded 11 September 2017

Hi Barb R, Thank you for your review of The Sebel Quay West Brisbane. We agree our location is very good in Brisbane. The noise from the local development has been highlighted with our local council so thank you for letting us know. We hope to see you back again when next in Brisbane. Regards Chris A

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Reviewed 7 September 2017

Had a very nice stay at the Sebel. Rooms clean and comfortable. Bathroom was a bit tired and could do with an upgrade but overall very nice 1 bedroom apartment. Bedroom a bit noisy at night which was a negative.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank catherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QWSB_GM, General Manager at The Sebel Quay West Brisbane, responded to this reviewResponded 8 September 2017

Hi catherine H, Thank you for your review of The Sebel Quay West Brisbane. We agree that our rooms are very clean and comfortable. We hope to see you back again soon. Regards Chris A

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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