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“There's plenty of other places to stay so why stay here - unless you r here for a conference.”
Review of Novotel Brisbane

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Novotel Brisbane
Ranked #38 of 157 Hotels in Brisbane
Certificate of Excellence
GreenLeadersGold level
Sydney
Level Contributor
159 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“There's plenty of other places to stay so why stay here - unless you r here for a conference.”
Reviewed 25 April 2012

From the moment you arrive you know this is nothing special. No one to meet you on the driveway, unenthusiastic reception staff. Super slow lifts. Noisy rooms. Lots of light comes in around the door and around the curtains. We had what should have. Even a beautiful room, top floor, balcony, but it really was a letdown. Even just the 2 tea cups, 2 small wine glasses & 2 water glasses make it all feel very minimalist. Nothing super bad. Just nothing great either.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellersforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Brisbane, General Manager at Novotel Brisbane, responded to this review, 6 June 2012
Dear travellersforever,

It is with disappointment I read about you stay with us, as it didn’t meet you expectations.
Your comments about your arrival and interaction with reception have been passed on to the Front Office Manager for immediate attention. Please be assured that this is not the typical level of service guests' experience when staying with us.
Thank you for sharing your feedback about other aspects of the facilities, these will be taken into consideration as we continue to work towards improving the services to our guests.

Kind Regards

Ben Patten
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Adelaide, Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 April 2012

Stayed here for one night before embarking on a P&O cruised one night after returning. Rooms are very modern and a good size, we had a twin room and both beds were large queens! Very clean and well equipped. Our package included buffet breakfast which was deliscious although I wouldnt pay the regular price if not included. Location is good for shopping and public transport but hotel is on a hill so lugging suitcases up the hill is a bit of a negative. Staff all friendly and knowledgable and the bar is a great spot to sit and relax. Would definately stay again!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ridge1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2012

We had a wonderful visit as a family! We had three rooms and we loved the location because we were able to easily walk down into the city and spend some lovely time as a family looking at the shops in the Mall, as well as attending a football match at Suncorp Stadium and a Theatre show at Southbank. We found the rooms extremely comfortable, we utilised the pillow menu, we were loaned an umbrella on a rainy morning, there was a bowl of crunchy apples in the foyer which we could help ourselves to, the bar was well priced and service friendly and excellent! The restaurant service for dinner and breakfast was truly excellent. The quality of the dinner and service was amazing, a real treat, and the many cappucino's I ordered with my breakfast were delicious. When I wanted a late check-out the last day of our visit when we were going to the Theatre, the arrangements were made with no difficulty at all, the reception and Concierge could not have been more helpful.If feeling good about an experience is what counts, then this whole holiday could not have been better! Having stayed in Hotels all around the world, and many in Australia, this really was one of the best!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StrudelBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Brisbane

Property: Novotel Brisbane
Address: 200 Creek St, Brisbane, Queensland 4000, Australia
Phone Number:
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Brisbane
#21 Family Hotel in Brisbane
#24 Business Hotel in Brisbane
#29 Romantic Hotel in Brisbane
#38 Luxury Hotel in Brisbane
Price range (per night): ₹ 6,786 - ₹ 15,251
Hotel Class:4 star — Novotel Brisbane 4*
Number of rooms: 296
Official Description (provided by the hotel):
Novotel Brisbane offers a preferred location within the city's business and shopping precincts. Novotel Brisbane boasts 296 well appointed guest rooms, a restaurant, lobby bar, cafe, outdoor pool, sauna, gymnasium, undercover parking, iMac computer station, in-room yoga channel and extensive conference facilities for up to 350 delegates. The professional, efficient staff and Novotel Brisbane's prime location make it the perfect choice while staying in Brisbane. ... more   less 
Reservation Options:
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Also Known As:
Novotel Brisbane Hotel Brisbane
Brisbane Novotel
Accor Brisbane

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