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Traveller rating
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All reviews function centre corner suite your fingertips across the road king room fantastic hotel modern hotel great room secure parking bottle shop stay there again room service down stairs enjoyed our stay great place to stay great facilities easy access
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Reviewed 28 May 2021

I have stayed multiple times for work and would highly recommend. Rooms are beautiful, good size and very clean. The location is great as you have cafe's and Woolworths downstairs. The event venue within the hotel is also really good.

Date of stay: May 2021
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank leisa2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2021

Booked three rooms and requested that they were together and were told they would be but were given rooms on different floors. Lift would only work using the electronic room card which would not allow us to visit other floors. As a family we had brought items such as perfume to share etc so this was really inconvenient. Also, could hear the music from the event building next door.

Date of stay: May 2021
Review collected in partnership with this hotel
1  Thank stephensonsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eatons Hill Hotel - Accommodation Duty Manager, General Manager at Eatons Hill Hotel, responded to this reviewResponded 24 May 2021

Dear Stephensonsmith,

Thank you for taking your time out to Review Eatons Hill Hotel.
I am so sorry to hear you did not enjoy your stay this time.

As mentioned over the phone today due to specific room types one of your rooms was unfortunately allocated to a different floor. If you would have advised one of our team members of the issue we would have helped you out with access to the floor .

I am really sorry and this would be address with the staff members.

Looking forward to welcome you back at Eatons Hill Hotel.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2021

We stayed one night in a king room and the room was really lovely. As soon as we walked into the hotel we were greeted with such friendliness from staff. The appearance, cleanliness and location of the hotel deserves more than 5 stars. Secure parking and ease of finding everything was a bonus aswell. Highly recommended staying here and we will definitely be coming back in the future.

Date of stay: May 2021
Review collected in partnership with this hotel
1  Thank SimWin2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eatons Hill Hotel - Accommodation Duty Manager, General Manager at Eatons Hill Hotel, responded to this reviewResponded 24 May 2021

Dear SimWin2021,

Thank you for your review of Eatons Hill Hotel.
I am glad to hear that you enjoyed the service provided by our team and the property.

Looking forward to welcome you back to Eatons Hill Hotel for future stay.

Kind Regards
Eatons Hill Hotel - Accommodation Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2021

I just wanted to write a quick note to thank the Eaton's Hill Hotel.

Last Melbourne Cup day, in your grand ballroom function, I won a night's accommodation in the penthouse suite at the hotel in a charity raffle.

We were lucky enough to be able to book the night on our 12 year wedding anniversary weekend (last night!).

To celebrate our anniversary and this win we asked a bunch of people to join us in the hotel bar for some drinks.
Due to Covid-19 we haven't been out in ages and so I made the dress code AFTER 5 COCKTAIL and we are a group of vintage loving people who love getting dressed up to the nines.

From the first initial booking onwards the customer service was just fantastic and professional.
Everyone was just so friendly and helpful from the hotel reception to organizing food platters.

A special shout out to the staff who were on last night in the bar area. They were exemplary and could not do enough for us and were just so lovely.

The food platters were amazing and the cocktails so delicious.

The penthouse was incredible and such a treat for a couple who would not usually be able to afford such decadence.

Thank you again for really making our brief time in your hotel something really special.

Date of stay: May 2021
Review collected in partnership with this hotel
1  Thank mzvicki72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2021

Two weeks ago I called Eatons Hotel directly, booking two rooms with balconies. One room with a King bed, one room with two single beds.

Three days prior to the booking, I called the reception confirming my booking and requests. The lady confirmed all the information.

When arriving, none of the requests were permitted. I visited reception and asked for it to be fixed and the consistent response was “we are fully booked” and the “cleaners have already gone home, there’s nothing we can do.”

Spending over $400 for two rooms, for one night is not cheap and then with the poor service was a disappointment. I will not be recommending this hotel

Date of stay: May 2021
Trip type: Travelled with friends
Thank lozt924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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