This would have to be the worst place I have stayed in for many years. I usually choose well and certainly don't expect 5-star accommodation on a 3-star budget - but there is no excuse for this place. Where to start?
Maintenance - non-existent. Our room had a broken entry door that didn't shut properly; broken drawers in the TV cabinet; lights that sometimes worked and sometimes not; and some very shoddy attempts at patching woodwork with plaster. Add to that stained and chipped furniture and crockery and cutlery that needed a good wash before using. Outside, tiles had broken or fallen off the walls around the pool and there was a disturbing crack in the concrete walkway linking the two sides of the building.
Unclean - filthy. The couch in the sitting area was covered in dust and food and drink stains; there were hairs (?) between the bed sheets; and a mouse was living under the sink in the kitchen where the rubbish bin and the pots and pans were.
There is no excuse for this. Whilst the desk staff were helpful and apologetic about the place, they must accept some responsibility. The staff that managed the cleaning should be sacked!
At around $150 per day this is a disgrace. Don't do it.
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- Also Known As:
- Luma Holiday Apartments Hotel