When we booked the lady that helped us was lovely but did not at any time mention the parks cancellation policy.
When I rang to ask about leaving a day early (I have to fly home for a funeral) it was a flat out 'nope'. The parks policy comes before human decency. The worker at the desk Sheila said that if we knew we had to leave early we could have organized that at check-in, as though to say I should have foreseen I would have to leave my holiday for a family emergency.
Can understand not refunding booking fees or admin fees, but considering we're at a small site a million miles away from amenities that is essentially a patch of grass, it would've been appreciated if we could have received some better service.
- Official Description (provided by the hotel):
- Hidden Valley Holiday Park – a friendly boutique holiday park in Darwin. Locally owned and operated. Just 10 minutes drive south of the Darwin CBD you will find our tropical oasis, surrounded by giant shady trees and landscaped gardens. Our Darwin holiday park is nestled in a quiet street off the Stuart Highway so you can enjoy a relaxed, peaceful holiday in Australia’s Top End. We offer a great range of accommodation including modern 2 bedroom villas, family cabins and open plan units, which are all air conditioned, self contained and most with a private patio. Hidden Valley also has lodge style accommodation for up to two people, ideal for workers, groups for short or long periods, or perfect for a quick getaway or night at Hidden Valley Race Track. For those camping or travelling with your own caravan and accommodation, Hidden Valley has a variety of ensuite, powered and premium, supersize and camping sites. ... more less
- Reservation Options:
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