When we booked the lady that helped us was lovely but did not at any time mention the parks cancellation policy.
When I rang to ask about leaving a day early (I have to fly home for a funeral) it was a flat out 'nope'. The parks policy comes before human decency. The worker at the desk Sheila said that if we knew we had to leave early we could have organized that at check-in, as though to say I should have foreseen I would have to leave my holiday for a family emergency.
Can understand not refunding booking fees or admin fees, but considering we're at a small site a million miles away from amenities that is essentially a patch of grass, it would've been appreciated if we could have received some better service. More
- Free Wifi
- Free Parking