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“great!!!!!” 5 of 5 bubbles
Review of Alice On Todd Apartments

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Alice On Todd Apartments
Certificate of Excellence
Portland, Australia
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“great!!!!!”
5 of 5 bubbles Reviewed 15 May 2011

these apartments are well-appointed and suited our family (of 3 kids aged 7, 4 & 1) very well. LOVED that we had our own washing machine and didn't have to pay $1/load!!! The pool is gorgeous and we overlooked it from our upstairs apartment. Alice on Todd is far enough away from the city centre to be quiet yet close enough for a dash to the supermarket. The owners were fantastic, very helpful. Portacot / highchair was offered free of charge. clean tidy, never lacked kitchen items either. very happy, have and will recommend to others.
The PRICE was GREAT for a family of 5. We stayed in a Std 2 Bedroom Upstairs apt.

  • Stayed April 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank superj1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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200 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Alice Springs
Level Contributor
165 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 bubbles Reviewed 15 September 2010

I tried this place again on the recommendation of a colleague. I had previously stayed in both their studios, 1 and 2 bedroom apartments but apart from when they first opened, I found them sparse, with cheap furniture and kitchen gear and with airconditioning only in the lounge areas which could not effectively cool bedrooms in the summer, nor heat the rooms in the winter.
Tried again with their new "1 bedroom Deluxe" apartments but am disappointed again and won't be back. Issues are:
* The shower area looks like it was made for a bath and the builder/owners changed their mind and just tiled a large area and put a 'rain' shower head over the middle of it. The rain shower itself is a gimmick and sited so high (I'm short) that the water was never more than lukewarm by the time it reached me :) There is NO soap holder !!!! There is NO shower screen, so the shower water goes all over the greater bathroom floor and the toilet.
* The bathroom (no heater) will be VERY cold come winter.
* The aircons in both the lounge and bedroom are small and as the lounge wall faces west, I imagine that there is not a hope in heck that the little a/c will be able to keep the lounge cool in the summertime.
* Almost all the glassware, cutlery and plates had been simply rinsed and stacked back in the cupboards either by cleaners or previous guests. I couldn't use any item without cleaning it myself first. Gross.
* The DVD players that were previously in each unit have now been removed and the management advise that the place is changing to 'pay per view' movie channels. This might be OK for short stays but it will be off-putting for longer term business or corporate clients.
* The painted concrete floors and $10 (look) bedside lamps and cheap furniture LOOK cheap and are false economy since the place is not welcoming and certainly doesn't invite repeat stays.
Cannot recommend and will not return. Staff (friendly and helpful as they can be) are the best asset but it's not enough.

  • Stayed September 2010, travelled solo
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Zeddog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AliceonTodd, Owner at Alice On Todd Apartments, responded to this review, 20 September 2010
Hello Zeddog, Many thanks for your review. Reviews received, both good and bad are very important to us as it allows us to take a good look at our business from the perspective of our valued guests. I am encouraged that Alice on Todd was recommended to you by friends - this happens often as many of our return guests are what we like to refer to as 'raving fans' and like to spread the word. Everybody is different though and in this instance I am very disappointed to hear that your experience while a guest at our property did not meet your expectations. We have reviewed your comments very seriously and I would like to respond as below.
*Shower Areas - I am assuming from your description that you stayed in a downstairs one bedroom deluxe apartment. They have the overhead roses and yes, we have 2 apartments that have a issue with the fall to the floor waste. We have been avoiding using the room except on high demand day, however I am delighted to advise that the issue is being rectified this week. The tiles are being relayed to ensure that the water from the shower does not travel across the floor as is the case with the other 10 downstairs one bedroom deluxe apartments. With this job we will be tackling your feedback on the soap holder - thanks for that. They are on their way! With regards the hot water, this surprises and confuses me. Each apartments has it's own instantaneous gas hot water service so hot water should remain hot during the 600mm fall from the rose. I will have maintenance check the two suspect apartment's services. Again, thank you for the thought. You are right, there is no heater in the bathroom, but since we are just out of winter (a high of 12 degrees today) can I assume that it wasn't that cold for you now and you are making your own assumption? I'd like to know.
Air conditioners - Six of our one bedroom deluxe apartments have western facing walls. The walls are double insulated. The air conditioners were supplied and installed by a refrigeration company that has been servicing central Australia for 15 years and made their calculations according to local conditions. I am very confident that they will be up to the job come summer. I would be happy to offer you a free night's accommodation to test it if you like. That way you won't have to imagine. All of the other one bedroom deluxe apartments (including the one you stayed in) have shelter from the western sun from carports or overhead verandahs.
Glassware, cuttlery and plates - This is very disappointing to us. As managers, we find the cleanliness of Alice on Todd to be 'mission critical'. If you have found this then we need to investigate. I would encourage you if this happens again, whether with us or anyone else you may stay with to contact the management about it ASAP and I guarantee it will be addressed straight away. If you look at other posts on trip advisor about Alice on Todd you will see that we are often credited for our cleanliness. I regret that you have found us to have fallen short. This matter will be investigated further within our company.
Floors and Furniture - The floors are an oxide/ epoxy sealer finish. It was an experiment to attempt something different, also it is easier to keep the floors clean, they don't stain and are non allergenic. Comments from other guest has been supportive of the look. I'm sorry it's not to your taste. The furniture was selected by it's comfort, durability and style and not on it's price tag. It definitely wasn't cheap. Again, we haven't had this type of response regarding the furniture from any other guest but the comment will be filed...
DVD's - Yes we are replacing the DVD players with pay tv movie channels however this will be complimentary, there will be no charge to our guests. Staff have been briefed on this so misinformation on this matter will not be communicated to guests again.
Staff - Thank you for your kind comments regarding the staff. We think they are our best asset also! They are critical to the business and we appreciate them. All the staff will read a copy of this post and have an opportunity to respond to management about your concerns.


Once again zeddog thanks for your feedback. Feedback like this is important to the hospitality trade so please keep it up. I see you reviewed 9 other accommodation places on the same date that you reviewed ours - a real mixed bag. Many of the issues that you raised could/should have been mentioned at the time of your stay and we would have been able to make your stay much better for you and it's regrettable that we didn't get the chance. I look forward to perhaps getting the opportunity to have you review us again in the future.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reston, VA
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 2 August 2010

This is a great place to stay. Clean, modern, everything you need. Great AC/heat, great kitchen.

The only thing I could complain about is the shower - it is a wall-less shower but without a floor design that works with that so you end up with a flooded bathroom every time you have a shower.

  • Stayed July 2010
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cmdevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 17 July 2010

We were quite disappointed with our experience at these apartments.
What we liked:
* The bedrooms were quite spacious and we appreciated having two bathrooms
What we didn't like:
*The furniture was uncomfortable and the decor reminiscent of the 80s
*The DVD did not work (although this was replaced upon request)
*The stairs leading up to the apartment were dirty and smelly
*The kitchen utensils need to be replaced (i.e. the peeler and knife were very blunt)
*The bathrooms need updating - needs heating as it gets very cold in winter, the grout in the shower is mouldy in places
*The towels are old and faded
*The bed spreads are old, faded and stained

  • Stayed July 2010, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank bleazy_dale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 8 July 2010

Spent three weeks here in December last year.

The rooms are large, self contained and very comfortable.

The downside is that they are not serviced and $90 per night in low season is too much for an extended stay.

  • Stayed December 2009, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PommyErrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alice On Todd Apartments

Property: Alice On Todd Apartments
Address: 5 Strehlow Street, Alice Springs, Northern Territory 0871, Australia
Phone Number:
Region: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 27 Speciality Lodging in Alice Springs
Price range (per night): ₹ 6,481 - ₹ 10,089
Hotel Class:4 star — Alice On Todd Apartments 4*
Number of rooms: 57
Official Description (provided by the hotel):
57 contemporary styled Self Contained Apartments, to suit all types of travellers' requirements. Situated overlooking the banks of the Todd River, Alice on Todd provides a unique option for the Alice Springs visitor. The apartments feature private courtyard or balcony, free wifi in rooms, reverse cycle air conditioning and modern kitchens appointed with the latest appliances. Each apartment has individual laundry facilities and undercover parking. Guests can also enjoy the landscaped pool, spa, barbecue area and games room, children's playground. Pets are welcome on request. ... more   less 
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