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“Unenjoyable, Bad Service, Boring Pizza/Pasta”

Via Napoli Pizzeria
Ranked #955 of 6,485 Restaurants in Sydney
Neighbourhood: Surry Hills
Restaurant details
Neighbourhood: Surry Hills
Reviewed 2 weeks ago

It was my friends birthday today and unfortunately, she chose this place to celebrate her special night. There was some miscommunication between my friend and one of the waiters, my friend is a vegetarian and she ordered one of the vegetarian pizzas, what was given was a pizza with meat. We told the waiter there has been a mistake and he told the waiter who took the order about the mistake, the waiter comes back and slams the pizza with the meat in front of my vegetarian friend and said: “you ordered this one here eat it I’m not going to change it”. That was a rude way to handle the situation and should not be tolerated, if you don’t have customer skills then I think you should rethink your career choice. The food wasn’t that great also, the pizza and pasta were nothing special, pizza barely had any toppings and the pasta gnocchi was gluggy and dull.

    • Value
    • Service
    • Food
1  Thank es s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Via Napoli L, Public Relations Manager at Via Napoli Pizzeria, responded to this reviewResponded 2 weeks ago

Hi!

Thank you for taking the time to give us your feedback.

It is disappointing to hear we couldn't meet your expectations with our food and service. We always do our best to deliver high quality food and the best friendly service. We will follow up with our Managers in Surry Hills to let them know about your experience and to make sure this won't happen again.

Please feel free to send us an email with any other further details.

Thank you.

Via Napoli Pizzeria

info@vianapolipizzeria.com.au

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (190)
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4 - 8 of 190 reviews

Reviewed 3 weeks ago

delightful experience great meter long pizza they actually put a meter long pizza in their oven its not cut and joined taste is superb pasta with crab entree was excellent the menu is huge so much to choose from will have to return so busy need to book well in advance

    • Value
    • Service
    • Food
Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Via Napoli L, Public Relations Manager at Via Napoli Pizzeria, responded to this reviewResponded 2 weeks ago

Hi there,

Thank you for taking the time to comment on your experience with us.

It is so good to hear you enjoyed our food and service.

Hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We had the calamari entre which was very nicely cooked and a good start to our meal. We then shared a salami pizza that had a great spice to it and was just plain flat out delicious. The food has great quality and flavour, the service was relaxed, friendly and efficient. The food arrived quickly. The atmosphere was good although the music didnt seem to fit you know a bit too loud with a heavy beat for a Sunday night. We will definitely be back and recommend this place to our friends for sure! Thank you.

Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Via Napoli L, Public Relations Manager at Via Napoli Pizzeria, responded to this reviewResponded 4 weeks ago

Hi Jennifer!

Thank you for taking the time to comment on your experience with us.

It is good to hear you enjoyed our food and had a great time.

We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Wow-wee, this is a vibrant, buzzing open fronted busy pizzeria that is Excellent! Make sure it is on your list of places to eat (book if you can as it gets very busy). The best metre pizza - yes a table sized pizza - fabulously good and brilliant fun to share. The staff work non stop and are excellent, as is the food.

    • Value
    • Service
    • Food
Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Via Napoli L, Public Relations Manager at Via Napoli Pizzeria, responded to this reviewResponded 4 weeks ago

Hi!

Thank you for giving us your feedback.

We are delighted to hear you enjoyed our food/service and had a great experience with us.

We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Me and my husband dropped in to this lovely place for dinner and was so fascinated with the cheerful staff who greeted us so warmly. The pizza is of course the best and no doubt about it. Extremely delicious and the food was delivered soon irrespective of the large crowd. If you pay a visit to Sydney it’s a must eat place and highly recommended. Kudos for the staff for their excellent service and and they create a very pleasant atmosphere.

Thank Th_Gam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Via Napoli L, Public Relations Manager at Via Napoli Pizzeria, responded to this reviewResponded 4 weeks ago

Hi!

Thank you for taking the time to comment on your experience with us.

It is really good to hear you enjoyed our food and had a great time.

We hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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