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“This restaurant has managers who think they're better than their customers.” 2 of 5 bubbles
Review of Ventuno

Ventuno
Ranked #159 of 5,815 Restaurants in Sydney
More restaurant details
Restaurant details
Good for: Groups, Special Occasion Dining, Romantic, View, Business meetings, Child-friendly
Dining options: Dinner, After-hours, Brunch, Lunch, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Sydney
Level Contributor
35 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“This restaurant has managers who think they're better than their customers.”
2 of 5 bubbles Reviewed 13 August 2011

We arrived at this restaurant with high expectations and the food (although expensive) was lovely and our waiter friendly and efficient. However halfway through the night, another waiter swung around with a metal jug in his hand and collided with ny daughter, causing a cut which bled quite a lot. We did downplay the incident, not wanting to cause a fuss, but I really resent the fact that the manager was very off-hand and not sympathetic at all, completely dismissing all responsibility.. They didn't even offer a glass of water, and I would never go there again because they just don't care about their customers. We left feeling unvalued and upset.

  • Visited July 2011
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
3 Thank Friskie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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295 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
1 review
“Absolutely Terrible - Would Never Return”
1 of 5 bubbles Reviewed 18 November 2010

Left hungry and with no apology....

I went to Ventuno as a group of eight before seeing a play at the Sydney Theatre Company (just across the road). We arrived with ample time to order and they took our drinks order. We also ordered a garlic pizza bread and some calamari to share while we waited for our final guest to arrive. As soon as they arrived we ordered our main meals with over an hour before we had to leave. We told them we had to leave for the theatre and they said this wouldn't be a problem.

After many queries to staff who told us 'it would be just a minute' only one guest was fed. The rest of us were never served our food. We had to leave HUNGRY even though we had informed them that we needed to leave at a specific time for the theatre.

When we left they refused to apologise, charged us $25/head for what we had been provided (practically nothing) and then they overcharged the credit card by $100 (we discovered this after the event).

We informed them of our concerns and were offered 4 free drinks and an antipasto plate. Absolutely ridiculous. Most of the staff were rude, unapologetic and the food we did get was not worth it.

I would NEVER go there again and know that the seven diners I went with definitely feel the same way

    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank je_ss_ka86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
3 reviews
3 restaurant reviews
“Nice place, good food (real pizza)”
4 of 5 bubbles Reviewed 24 December 2009

My daughter wanted a good pizza, after several terrible ones in QLD and Sydney. The hotel recommended Ventuno, and we were very happy. Good selection of wines and pizzas, along with a few pastas and other mains.
My daughter's Margerita pizza was quickly gone, along with some good quality bread. My wife enjoyed her pasta, and I was pleased by my proscuitto and mushroom pizza. My crust got a little soggy from the mushrooms, but not too bad.
Good crowd on a Tuesday night (before the theatre). The atmosphere is a little pretentious, but they accepted us in our casual clothes without any comments or delays. Nice (though hurried) staff, lovely views, comfortable chairs/booths. Overall a very nice dinner.

    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank DebInAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
14 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Could I make another reservation please?”
5 of 5 bubbles Reviewed 15 December 2009

Twice recently I have booked Ventuno when with more than 15 people. Ideal location on waterfront enabling Water Taxi service but still find it easy to park nearby. The food is simple Italian fare but consistently high quality and predictable. The service is professional old Italian school.

Mixture of casual attire and suits as in the midst of theatre and dance companies.

Last week I took 20 staff for end of year dinner and it was voted best venue out of past 10 years. We have been to many upmarket restaurants at more than double the price and less comfortable and less impressed with the ambience. ie Last year we went to an expensive trendy Chinese on the water at Wooloomooloo where we were seated upstairs on plastic chairs same as my local cafe has on the street.

Ventuno gave us the perfect venue for a very enjoyable evening of drinks and dinner with our staff. They are the ones who want us to book it again for next year.

    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank johnmalian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
171 reviews
96 restaurant reviews
common_n_restaurant_reviews_1bd8 297 helpful votes
“Italian at Walsh bay”
3 of 5 bubbles Reviewed 20 September 2009

The restaurant is more of an Italian Pub that serves antipasti, pizza, pasta, fine Italian wines and boutique Italian Beers. On the other side, you'd be struggling to find many aussie wines and beers on the list for that reason.

Ate out their on at least 5 occassions, including with my girlfriend and my daughter. Outdoor seating is best yet is limited to just few tables.

Try the pastas ($25-28) as they are authentic italian and are rather contemporary at the same time - with black truffle or rabbit or else. Their full dinner menu is available here:
[--]
We also dropped by there for a coffee and desert, and were suggested to sit at a couch at the bar, although mamy seatings were not occupied. Tiramisu ($14) was good and the coffees had good crema!

Recommend for a casual meal, yet nothing special. Metered parking is available outside yet hard to find on weekends and theatre nights.

    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
3 Thank gregnazvanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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