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“Fantastic staff,but with a few small improvements rooms would be fine” 3 of 5 bubbles
Review of Pensione Hotel Sydney - by 8Hotels

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Pensione Hotel Sydney - by 8Hotels
Ranked #61 of 179 Hotels in Sydney
Townsville, Australia
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Fantastic staff,but with a few small improvements rooms would be fine”
3 of 5 bubbles Reviewed 5 February 2012

The staff were brilliant and consistently helpful and happy to oblige !They are the hotel finest assets.
However the owners need to spend a little money to make huge improvements.
!.Bedside tables and lamps
2 small shelves in bathroom near vanity
3 larger tabletop shelf near fridge
Also the washing machines need to be cleaned out the reek of stale mouldy water !
There was loud duff duff music from club next door till 5am fri/sat (but that really didnt bother too much just went back to sleep.
Loved the Fitness First membership pass to Park st (Great Zumba class with Jorge )

Please management sort the fore mentioned problems out and you will have a brilliant establishment

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zahnleitercollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pensione_Hotel, Manager at Pensione Hotel Sydney - by 8Hotels, responded to this review, 8 February 2012
Dear zahnleitercollins,

Thank you very much for taking the time to share your recent experience at the Pensione Hotel with us, we really appreciate your comments!

Thank you for your kind words about our staff, I will be sure to pass on your comments to them all. We also love Fitness First in Park Street! It is a great gym and we love to be able to offer our guests the opportunity to use it during their stays.

In relation to your suggestions I certainly do appreciate your ideas! You may be interested to know we are currently looking at refurbishing our Standard rooms and I will be sure to take into account your suggestions above. Thank you again! I would like to sincerely apologise for any inconvenience caused due to the noise disruption – we are also looking into a way of insulating our rooms to eliminate the excess noise that the busy CBD brings.

Should you ever need accommodation in Sydney in future please do not hesitate to contact us directly, we would love to be able to show you the improvements we will be making in the near future!

Best regards,
The Pensione Team
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1,082 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Polish first
  • Spanish first
  • Any
English first
Margaret River, Western Australia, Australia
1 review
2 of 5 bubbles Reviewed 3 February 2012

I booked a double room to stay for 2 nights. When we arrived and were directed to our room by h friendly staff member only to walk in to a VERY Petite double which was not what i booked with a old analouge TV. When i questiond this i was told that only the more expensive rooms had LCD TVs (this only was a issue as we were going to be spending a grat deal of time in the room as i was having surgery) even though it was advertised that they all cam with lcd tvs and satalitte tv (2 channelsmusic and repeated old sitcoms) there wasent even all the free to air channels. the room was so small you could barley fit down the side of the bed which was on a diagonal it was more of s converted storage closet than anything else the only redeeming factor was the shower was EPIC!!!

Room Tip: make sure you double check what you are supposed to be booking
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Deb I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex, UK
Level Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

As a budget hotel, good value. Near Chinatown, some distance from the major city locations and harbour; you will need to use buses and suburbion trains. Breakfasts are box meals obtainable from reception but plenty of places to eat simply within walking distance. Clean and reasonable shower room. Laundry facilities plus a nice sitting area with simple cooking facilities.

Room Tip: Beware of a noisy cafe bar at the rear.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CaptainRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pensione_Hotel, General Manager at Pensione Hotel Sydney - by 8Hotels, responded to this review, 2 February 2012
Dear CaptainRN,

Thanks so much for sharing your recent experience here at the Pensione Hotel with us all!

We are delighted that you enjoyed you stay with us, we certainly do have a fantastic location and it is great to hear that you were able to make the most of it during your stay. Our guest lounge with internet, laundry and cooking facilities is also a great addition to our boutique hotel and it is again great to hear that you enjoyed it during your stay – it is indeed very handy for many of our guests!

Please do not hesitate to contact us directly should you need to book accommodation in Sydney in the future, we would love to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Byron Bay, New South Wales, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

Staff were very accommodating and friendly. The hotel is situated in a good location and kept very clean. The room was on the smaller side but had everything I needed and was very reasonable for the price I paid. It is now my hotel of choice for my regular trips to Sydney.

Room Tip: Basic room is quite small (it was sufficient for me) so if you would like a bit more space then ask...
See more room tips
  • Stayed January 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chrissy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pensione_Hotel, General Manager at Pensione Hotel Sydney - by 8Hotels, responded to this review, 2 February 2012
Dear Chrissy L,

I would like to thank you for your lovely feedback, we certainly appreciate getting all feedback and it is great to hear that you had a great time at our hotel! We certainly try to ensure that all of our guests are comfortable and happy here at the Pensione Hotel.

Our staff and location are indeed some of our biggest advantages and we love to hear that you enjoyed our friendly service and great central spot.

Please do not hesitate to contact us directly when booking in the future. I am absolutely thrilled to hear that we are now your hotel of choice and look forward to welcoming you back to the Pensione Hotel in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 15 January 2012

This is a hard review to make because I can't find fault in the hotel but I can find fault in the nightclub downstairs. The hotel itself is brilliant, really clean, gorgeous decor, helpful friendly staff, amazing location and great value for money. The one catch is the 'doof doof' music from the nightclub downstairs that made sleeping difficult. We stayed at the hotel on a Friday & Saturday night... the first night was just bearable but on the Saturday night it was worse and I could still hear the dull thud of the music even with earplugs in. To the hotel's credit, when I complained about the noise at 1.30am they spoke to the manager of the club and the music was then turned down. If you don't like to be lulled to sleep with the dulcit tones of beats in the background then this is not the hotel for you on a Friday or Saturday night. Or try requesting a room on the side of the hotel that is away from the nightclub and not fronting the street.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AmyBugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pensione_Hotel, General Manager at Pensione Hotel Sydney - by 8Hotels, responded to this review, 24 January 2012
Dear AmyBugs,

Thank you for taking the time to provide us with your valuable feedback and for your kind comments in relation to the hotel. We certainly pride ourselves on offering beautifully clean and comfortable accommodation as well as friendly service and I am thrilled that you experienced this.

In relation to your comments regarding noise, my sincerest apologies for the disturbance the bar caused. The front office team do try their very best to ensure the music is kept at an acceptable level. In times where this is not possible, we offer to move guests to alternative rooms where available and offer sleep well packs that include eye masks and ear plugs. Rest assured that we are also looking into further insulating the areas most effected by the noise.

Should you be traveling to Sydney again in the near future, please do not hesitate to contact us here at the hotel. We would love to accommodate you in one of our Deluxe Rooms far away from the hustle and bustle of Sydney where you can enjoy a restful nights sleep.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pensione Hotel Sydney - by 8Hotels

Property: Pensione Hotel Sydney - by 8Hotels
Address: 631 - 635 George St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Chinatown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #61 of 179 Hotels in Sydney
Price range (per night): ₹ 5,517 - ₹ 21,182
Hotel Class:3.5 star — Pensione Hotel Sydney - by 8Hotels 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Located in the heart of Sydney’s entertainment and theatre district, the Pensione Hotel Sydney is centrally located and like no other. Set behind a beautiful Heritage-listed façade, the Pensione Hotel offers boutique interiors, breathtaking hospitality and incomparable value for money. Featuring all the desired hotel amenities, with warm and inviting staff that have a great knowledge of the local area, the Pensione is perfectly suited as a base to explore Sydney. ... more   less 
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Also Known As:
Pensione Hotel Sydney - By 8 Sydney
Sydney Pensione Hotel

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