Harbour highlights tour for 75 mins on Sydney 2000 was hugely disappointing. Sporadic recorded historical commentary was stilted & not particularly interesting; staff clearing from lunch cruise and setting up for dinner cruise all around made it clear this was just a 'stop gap' tour to fill a gap in the schedule. Disabled access to upper level impossible so forced to sit with limited view on lower deck. Staff were lovely but didn't make up for the shortcomings. Would save money next time and just take the Manly ferry instead - definitely not worth $130 for party of five.
Thank you for taking the time to write to us and for your kind comments re our crew. Whilst we are never pleased to receive complaints we really appreciate your feedback which helps our company to improve and maintain our product quality and the standard of delivery.
We have taken onboard your comments regarding our crew resetting the vessel, and interruptions to the commentary while you were enjoying your Highlights Cruise. We will address these issues to ensure our service levels are consistent in the future. Please accept our sincere apologies for our service not meeting your expectations.
Our Harbour Highlights cruise is designed to showcase the main sights of Sydney Harbour over a 1 hour and 15 minute cruise accompanied by a sightseeing commentary. It is difficult to compare value on this type of tourism product with a transportation ferry service that does not have a commentary and is from point A to point B.
Again many thanks again for your valuable feedback and we hope you will consider cruising with us again.
Head of Sales and Marketing
Captain Cook Cruises
"I had ambition not only to go farther than anyone had been before, but as far as it was possible for man to go"
Captain James Cook 1770