We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location, nice room, but questionable cleaning service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Travelodge Hotel Sydney Wynyard
Ranked #94 of 179 Hotels in Sydney
Reviewed 1 July 2017

We arrived on a pleasant summers day in Sydney domestic airport and noted the convenience of the hotel. It is located just a street away from Wynyard train station and the train from the airport direct went to Wynyard, which was great. Taking the Wynyard park exits, and crossing through the nice petite park, we instantly found Travelodge Wynyard on the corner of York St. The check-in process went relatively smoothly. My dad was assured to be given a newly renovated room on a high floor by the manager, but we ended up getting the fifth floor (the highest floor was 21). It became apparently why a high floor was desirable, since you could occasionally hear the train passing underneath. The room was quite nice and you could tell it was renovated recently (reception told us it was renovated last year). It had bar fridge, a king size (two singles put together) and a single, for three guests, and a safe. There were only two coffee cups, two glasses, and two wine glasses, even though we had book for three. We asked for an extra coffee cup. An extra set of bathroom towels was provided on the bed. The bathroom had a shower with shower glass and basic amenities. Two pieces of soap, shower gel, shampoo, conditioner, body balm and shower cap, that all had an apple fragrance. As noted in previous reviews, the shower glass is too short and the floor was often wet. We were satisfied with the cleanliness of the room, given that this was a Travelodge hotel. However, on the next day after a nice trip to Manly, we found that the room had been "cleaned" in a very perfunctory manner. Only two sets of towels remained, the third cup had disappeared, and the bed cover on my single bed was wrapped in the wrong orientation, which I didn't really find out until the next day. We asked reception to send us up another set of towels and an extra cup, which was later brought up by an emotionless man who didn't seem to be thrilled we had requested these extras, despite there being three guests booked for the room. The following day's cleaning wasn't any better. Our towels had not been changed at all but were left hanging in the same place. My bed was not made properly. An extra roll of toilet paper was not provided (the remaining one was visibly low), the tissue box in the bathroom was empty and not replaced, and another set of shampoo/body wash was not provided either. We again called reception and the same man brought up the missing items (minus the towels), again with an almost angry look. Now we weren't intentionally ruining someone's day but I thought it would be a reasonable request. It ruined an otherwise good stay at the hotel. Note there are nice gym facilities at level 21, which unfortunately, we didn't get to try and only found out on the last day before checking out. There is free wifi internet provided in the room that when activated, only last 24 hours for 4 devices. After the 24 hours is used up, it appeared we had to purchase more hours. But somehow after another two days, we got another 24 hours. So I'm not sure how this worked.

Room Tip: Higher floor is better to avoid hearing the trains passing underground.
See more room tips
  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APILARSKI, Manager at Travelodge Hotel Sydney Wynyard, responded to this reviewResponded 2 July 2017

Dear Stephen

Thanks for choosing to stay at the Travelodge. I appreciate the time you took to review the hotel.

I will absolutely be sharing your feedback with the housekeeping team no guest should be made to feel like any other way than entirely welcomed. I was very glad to read that you enjoyed the newer rooms on level 22. We have a few different options for guests to use our WiFi, but the most common one is the free option for guests for two devices per room and needs to be reactivated every 24 hours.

We look forward to welcoming you back soon.

Regards
Michael
mbailey@travelodge.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (5,053)
Traveller rating
Traveller type
Time of year
Language
  • More languages

415 - 419 of 5,053 reviews

Reviewed 30 June 2017

Good:
2 min walk to tube station, good connection to city and airport
2 min walk to food mall with variety of food options and supermarket
Easy travel to Opera House, and Circular Quay for ferry connection to Taranga zoo, Manley and Bondi beach


Can be improved:
Room was dusty, need regular hoovering, otherwise nice and pleasant stay

  • Stayed: December 2016, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Lakhoba_Lokhande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APILARSKI, Manager at Travelodge Hotel Sydney Wynyard, responded to this reviewResponded 1 July 2017

Dear Lakhoba

Thanks for choosing to stay at the Travelodge. I appreciate the time you took to review the hotel.

This is a great review. Ill pass on your feedback about the dusty room to our housekeeping team

We look forward to welcoming you back soon.

Regards
Michael
mbailey@travelodge.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2017

Overall our stay is satisfied. The counter reception is helpful. Room cleanliness is acceptable. Hotel location is very convenient within reached to train stations, supermarket & places of attractions. Only setback is the wall between rooms are thin so can hear noises from next door.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank aliciaprudential
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APILARSKI, Manager at Travelodge Hotel Sydney Wynyard, responded to this reviewResponded 1 July 2017

Dear Alicia

Thanks for choosing to stay at the Travelodge. I appreciate the time you took to review the hotel.

I was glad to read that you had a great stay and enjoyed the interaction with the team. Thanks again

We look forward to welcoming you back soon.

Regards
Michael
mbailey@travelodge.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017

Just OK. Very convenient to city. Shower glass too short so that water overflowed onto bathroom floor. Aiming the shower more vertical meant I hit the soap holder. No Continental breakfast option so $20 for food that you do not want.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Graeme R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APILARSKI, Manager at Travelodge Hotel Sydney Wynyard, responded to this reviewResponded 1 July 2017

Dear Graeme

Thanks for choosing to stay at the Travelodge. I appreciate the time you took to review the hotel.

Thanks for the feedback about the showers. We'll get our teams to look into that for you. I'm sorry to hear that you didn't enjoy the breakfast, we normally get awesome feedback about that. I'll let the chef know though.

We look forward to welcoming you back soon.

Regards
Michael
mbailey@travelodge.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017

The room was fine for a short business stay but the bathroom was not clean. Fast check out was excellent, excellent location. it was very inconvenient that we could not book a car space for the stay, as we were coming to the city for business

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 77878chrisd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APILARSKI, Manager at Travelodge Hotel Sydney Wynyard, responded to this reviewResponded 1 July 2017

Dear Chris

Thanks for choosing to stay at the Travelodge. I appreciate the time you took to review the hotel.

I was gald to read that the team looked after you. Booking car spaces is something that we simply cannot do. I'm sorry that we can't do that for you. Can you confirm if you were able to park with us that night?

We look forward to welcoming you back soon.

Regards
Michael
mbailey@travelodge.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sydney hotels
Central Business District
Travelodge Hotel Sydney
Travelodge Hotel Sydney
#104 of 179 in Sydney
5,167 reviews
Central Business District
Travelodge Hotel Sydney Martin Place
Central Business District
Medina Serviced Apartments Martin Place
Show Prices
Show Prices
Show Prices
Central Business District
Amora Hotel Jamison Sydney
Central Business District
The York by Swiss-Belhotel
Central Business District
Adina Apartment Hotel Sydney Town Hall
Show Prices
Show Prices
Show Prices

Been to Travelodge Hotel Sydney Wynyard? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Travelodge Hotel Sydney Wynyard

Address: 7 - 9 York St, Sydney, New South Wales 2000, Australia (Formerly Corus Sydney)
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#82 Luxury Hotel in Sydney
Price Range: ₹ 9,182 - ₹ 20,149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Travelodge Hotel Sydney Wynyard 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Ctrip TA, Expedia, Booking.com, TripOnline SA and HotelQuickly so you can book your Travelodge Hotel Sydney Wynyard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Wynyard Sydney Hotel Sydney
Travelodge Sydney
Travel Lodge Sydney
Sydney Travel Lodge
Sydney Travelodge
Travel Lodge Wynyard

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing