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“worst experience in a hotel and i have travelled the world”

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The York by Swiss-Belhotel
Ranked #39 of 175 Hotels in Sydney
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“worst experience in a hotel and i have travelled the world”
Reviewed 17 March 2012

i stayed their in december 2011 was not told the spa was not working and the pool was not warm. I specifically asked these questions because of a bad back and needs these facilities. I could have stayed down the road for alot less money without these facilities if i had been told what i wanted to know. the balcony door nearly broke my back trying to open it the unit was so old and dated and in bad repair. I sent an email some months ago complaining about this but was ignored. I want everybody to know that this establishment does not care about customers

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank yasman150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheYorkSydney, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, 20 March 2012
Dear Yasman,

Thank you for taking the time to comment on your experience at The York by Swiss-Belhotel. Your complaint email was replied to within 24 hours of receiving your email in December 2011 however this may have been sent to your spam file. I have resent this email to the email address we have on file. We would like to discuss this further. Please contact our Customer Service Representative on smmtysb@swiss-belhotel at your earliest convenience.

We do hope to welcome you back in the future, and would like the opportunity to rectify your discontent.
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907 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
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  • Dutch first
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English first
Chester, United Kingdom
Level Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 13 March 2012

If your are a tourist and in Sydney for sightseeing then this hotel is a great place to stay, accommoation is very spacious, superbly equiped and stylishly furnished. Hotel is a minute away from Wynyard Rail and Bus Exchange, less than 10 minutes walk from Circular Quay, Darling Harbour, Harbour Bridge, Opera House etc - could not be more perfect in terms of location. We had a very spacious studio with large kitchen, a dining area and lovely seating area. There was also a washing machine and dryer. Hotel staff were welcoming and friendly and nothing was too much trouble. An added bonus for a central city hotel is that it has an outdoor roof top swimming pool - pefect for cooling down after a day sightseeing in the hot sunshine. We stayed 6 nights and it was perfect in every way.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maureen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheYorkSydney, Manager at The York by Swiss-Belhotel, responded to this review, 15 March 2012
Dear Maureen,

Thank you for your response. We are glad you enjoyed the central location the York by Swiss-Belhotel has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scotland
Level Contributor
58 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 7 March 2012

very central hotel, 10 minute walk to Circular key . The deluxe room with separate lounge and bedroom was well fitted out and had a nice corner balcony . Ours had a dishwasher , washing machine , tumble dryer , electric hob and fridge /freezer . It made for a very enjoyable 6 night stay , not cheap but good value . Nice outdoor pool which seemed to be rarely used .

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Spanishtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheYorkSydney, Manager at The York by Swiss-Belhotel, responded to this review, 10 March 2012
Thank you for taking the time to review your stay. We are extremely glad you enjoyed your time at The York by Swiss-Bel Hotel. We look foward to seeing you again in the future.
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Wollongong, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 March 2012

I'd read mixed reviews on this place, but I wanted a 2 bedroom apartment within walking distance to circular Quay and this place delivered. The staff were fabulous, very helpful and friendly. Parking was safe and cheap for the city. We had the deluxe room, and it was very roomy with air con in both bedrooms and the lounge. It would be a great spot for a long term stay with everything needed. My only complaint would be the shower had obvioulsy not been cleaned (hair in the drain). If you stay, head across the road for beakfast at "barramundi", as recommended by staff.

Room Tip: Pick the deluxe apartments.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oz_Jez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Public Relations Manager at The York by Swiss-Belhotel, responded to this review, 4 March 2012
Dear Oz_Jez,

Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
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Sacramento, California
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 28 February 2012

My wife and I stayed 3 nights in February 2012 before our cruise. Our rate upgraded us to a deluxe room, subject to availability. We were upgraded and our room was excellent! The ladies at the front desk could not have been better. I highly recommend this property.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrBill_89509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, 29 February 2012
Dear Mr Bill,
Thank you for taking time to review the York by Swiss-bel Hotel.
We constantly strive to provide excellent customer service and are greatful when it is noticed and appreciated. We hope to see you again for another Lovely Stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The York by Swiss-Belhotel

Property: The York by Swiss-Belhotel
Address: 5 York St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotel in Sydney
Price range (per night): ₹ 9,300 - ₹ 19,564
Hotel Class:4.5 star — The York by Swiss-Belhotel 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The York by Swiss-Belhotel is located in the heart of the CBD offering a combination of Studio 1 and 2 Bedroom Apartments. Each apartment offers a spacious living area, fully equipped kitchen, 1 or 2 bathrooms, laundry facilities and balconies. Most apartments have views that extend to the City SkyLine, and the Executive Apartments overlook Sydney Harbour Foreshore*.*Views are not uninterrupted ... more   less 
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Also Known As:
The York By Swiss-Belhotel Hotel Sydney
York Apartment Hotel
York Apartment Sydney
Apartment Hotel New York

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