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“Disgusting!!!” 1 of 5 bubbles
Review of The York by Swiss-Belhotel

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The York by Swiss-Belhotel
Ranked #35 of 179 Hotels in Sydney
Certificate of Excellence
Superior, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Disgusting!!!”
1 of 5 bubbles Reviewed 8 February 2012

I traveled half way around the world only to be accomodated in an old, filthy smelling excuse for a room. I will never recommend such a place especially for the exorbitant price and nothing to go along with it, even had to call for soap and towels each day. Had a balcony with an air conditioning unit running continuosly so the noise and heat made sitting outside totally unacceptable!

Room Tip: Clean it up, eliminate the old and musty smell. Provide enough clean towels each day.
See more room tips
  • Stayed February 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, 9 February 2012
Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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871 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
2 reviews
5 of 5 bubbles Reviewed 8 February 2012

This was my first stay at the York and now can't believe I haven't tried it before. The service friendliness, standard of large apartments and location make it a perfect place for business or pleasure. I can't fault anything and was even more pleasantly surprised to have a selection of decent Japanese restaurants on the door step! Stay here :)

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, 13 February 2012
Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 7 February 2012

We stayed for over two weeks at The York and were very pleased with the space offered.
Our room on the 20th floor was not a refurbished one but was clean, had a balcony, large sitting room / diner, kitchen, separate bedroom and bathroom with washing machine and tumble dryer.
The staff were friendly and the position of these apartments near to Circular Quay, The Rocks and Wynyard Station is brilliant.
The housekeeping staff kept the rooms nice and clean I certainly did not have the problem that other reviewers state about dirt.
Wouldn't hesitate to recommend to anyone looking for a comfortable base providing you are not expecting modern hotel style decor.

Room Tip: Lifts do make a "ding dong" noise when arriving so it is better to ask for a room away fro...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PennyBerkhamsted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 6 February 2012

The front desk staff at the York sure know how to make their guests feel unwelcome.

There was an issue with my room and my early check-in wasn't available. Bit of a disaster after a long haul flight and I needed to get to the office asap. Rather than apologize and help find solutions they treated me like I was an irritation. The staff made me feel as if it was my fault and I had to shower & shave in the pool room and dry myself with a t-shirt! I needed to iron a shirt for work - but was not allowed near a room despite plenty being available and they proposed I pay them to do it for me. What a shocker. Really bad start to my trip to Sydney!

Please avoid this hotel.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank hsaunders782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 bubbles Reviewed 5 February 2012

We just spent the weekend in Sydney at The York, and having booked under the 'Summer in the city' promotion we were expecting the advertised upgrade to a deluxe apartment. However, when we arrived we were allocated a dirty, shabby room with stained, worn carpets and fixtures and fittings that had definitely seen better days. When we spoke to reception we were told there were no deluxe apartments available and the offer was only available 'if' there was availability.
We persisted, and finally were told we could move to a deluxe apartment for our second night - gee, how kind!
We would most definitely NOT have booked this hotel if it were not for the upgrade and I wouldn't recommend anyone to stay in the un-refurbished rooms. As someone else has said in their review, the fridge (which is in the room) is so noisy it keeps you awake, as does the loud 'Ding Dong' every time the lift arrives! The light switches and sockets are so dirty you don't want to touch them, and I don't think anyone has ever cleaned the skirting boards which are black with dust etc. In both apartments holes had been punched in doors and then filled and shabbily painted.
On the plus side(!), the location is good - just 10 mins walk to The Rocks and The Wharf. And the pool looked clean and inviting, though we didn't get time to use it.
In my opinion this hotel is WAY overpriced for the standard of the accommodation, and the apartments all need to be fully refurbished.

Room Tip: Get a high floor (the noise from the traffic is very loud) and get as FAR FROM THE LIFTS as possible...
See more room tips
  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank coffee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The York by Swiss-Belhotel

Property: The York by Swiss-Belhotel
Address: 5 York St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Sydney
Price range (per night): ₹ 11,627 - ₹ 28,964
Hotel Class:4.5 star — The York by Swiss-Belhotel 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The York by Swiss-Belhotel is located in the heart of the CBD offering a combination of Studio 1 and 2 Bedroom Apartments. Each apartment offers a spacious living area, fully equipped kitchen, 1 or 2 bathrooms, laundry facilities and balconies. Most apartments have views that extend to the City SkyLine, and the Executive Apartments overlook Sydney Harbour Foreshore*.*Views are not uninterrupted ... more   less 
Reservation Options:
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Also Known As:
The York By Swiss-Belhotel Hotel Sydney
York Apartment Hotel
York Apartment Sydney
Apartment Hotel New York

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