I stayed at the Grand Quay apartments in March 2012. I had great expectations for our visit, however, I was slightly disappointed. The reception area whilst basic, the staff were very pleasant. However I did arrive 30 minutes prior to the 2pm check-in so the receptionist inquired what I was wanting to do whilst in Sydney & perhaps I could go shopping or visit the art gallery & by the time I came back my room would be ready. No up sells here. It was raining so they gave me an umbrella, took my luggage & told me if I turned left around from reception I could get out to Circular Quay & either walk, train & bus it into the shopping precinct. I was tired & just wanted to sit down really.
I went into the shops via bus & walked around. When I put up the umbrella, it was broken so I went & purchased my own. Got back to the hotel & couple of hours later, exhausted.
My room was one above reception & walking towards it I found a strong smell of what I thought was bleach in the corridors - it turned out the swimming pool was on the same floor & it was actually chlorine.
My luggage had been delivered to my room & it looked like it had just been thrown against the wall. I did expect that it could have either been placed on the luggage stand or floor or bed.
The room itself had views of the Circular Quay ferry terminal & to the right you could see part of the infamous Harbour Bridge. All in all, not a bad view.
The room itself could have done with a bit more housekeeping. The kitchen splash back was dirty & the benches could have done with a wipe over. The pieces of fluff on the carpet could have been vacuumed away & the coffee table looked like it had pieces of tape that had been removed & not scrubbed off. Alas I thought they'd get them the next day, but no, they were still all there.
The bathroom was a bit dated but serviceable & apart from a complete renovation there's not much that could be done with it.
On the 2nd day I was out for the most part & just before going to their restaurant for dinner I noticed the alarm clock wasn't working. Upon investigation I discovered it had been disconnected from it's socket. I thought that perhaps housekeeping forgot to plug it back in after they may have vacuumed the bedroom. After a bit of difficulty in trying to plug it back in, it still didn't work. It wouldn't have concerned me so much except that i was leaving early the next day & wanted to use it. I then noticed that the plug at the back of the clock/radio was bent, so I took it down to reception, who were very helpful & said they would address the problem.
Dinner at the restaurant was delicious, albeit a bit noisy from the bar near it & I would recommend the food there.
On returning to reception after dinner to see what the outcome was of the clock, they said it was fixed & back in my room. Great.
After my stay I received a survey via email to complete, which I did, taking into consideration the details as mentioned above. I then received a telephone call on that same day from someone claiming they were from the hotel requesting details on the survey score. So I outlined these details. They were incredibly apologetic & stated they were a 5 Star Hotel that prides itself on providing excellent accommodation & receive a lot of positive feedback through Trip Advisor. As a result of my not so wonderful experience at the hotel they would be sending me a voucher as a form of apology. I thought that was a really nice touch, however I have not received anything from them to date. What annoys me about this is organisations that follow up but then don't follow through. If they had done so I am sure I would have given them a more favourable review & would be a return guest. C'est la vie!
- Official Description (provided by the hotel):
- 5-Star apartment hotel located at the edge of East Circular Quay boasting stunning Sydney Harbour views. This luxurious and boutique hotel features spacious 1 and 2 bedroom suites, Sydney's best Bar by far ECQ, a newly refurbished restaurant on the mezzanine level of the hotel Q Dining, 3 versatile function rooms and superb hotel reacreation facilities. ... more less
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- Also Known As:
- Quay Grand Suites Sydney Hotel Sydney
- Quay Grand Hotel Sydney