We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Novotel on Darling Harbour Accommodation”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel Sydney on Darling Harbour
Ranked #74 of 178 Hotels in Sydney
GreenLeadersSilver level
A TripAdvisor Member
“Novotel on Darling Harbour Accommodation”
Reviewed 11 March 2012

I have stayed at this Novotel many imes over the years and I feel the quality and variety in the restuarant has really slipped in the past eighteen months, The reason we stay isnthat itis really central to most things.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorDHSM, General Manager at Novotel Sydney on Darling Harbour, responded to this review, 14 March 2012
Dear Accorhotels.com traveller,

Thankyou for taking the time to write this review. We are very appreciative of your feedback as it allows us to continually review and improve our service and facilities.

Traveller, it was most concerning to hear of your feedback regarding your recent stay at Novotel Darling Harbour. I was disappointed to hear that you feel the quality of our restaurant has slipped in recent times and you did not enjoy your experience at our restaurant. Our experienced team of Chefs, lead by Executive Chef Matthew Eastwell regularly change our menu and offerings in Dish, A Restaurant due to seasonal change and to give our guests variety throughout the year.

Chef Matthew, has extensive experience cooking for restaurants across Europe and within the hotel industry. He is passionate about fresh Australian grown produce and aims to create modern dishes with an international twist. Our team has recently launched a new $30 2 course set menu for a limited time which has been very popular.

As a team, we strive to provide the best possible food and beverage offerings. We certainly appreciate your feedback and wish to welcome the opportunity for you to contact the hotel directly so you can assist us by providing more detailed feedback. Again, we apologise you’re your experience in Dish, A Restaurant did not meet your expectations.

Traveller, we certainly value your patronage and hope to welcome you back in the not too distant future.

Regards,

Lorraine Mercuri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,415 reviews from our community

Traveller rating
    1,374
    1,792
    817
    255
    177
See reviews for
1,367
1,449
258
910
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (644)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 March 2012

Sorry Novotel but some time needs to be taken to look at some aspects of your Darling Harbour hotel. The hallways are in a bad way and the furnishings appear the same. The high price you pay to stay here is purely to put you in a good location. If you’re expecting to have a nice room and well kept surroundings included in the price – Stay somewhere else!

Room Tip: Sydney views from this hotel are great! The other side looks out over peoples undies hanging from ba...
See more room tips
  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liveitup8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorDHSM, General Manager at Novotel Sydney on Darling Harbour, responded to this review, 9 March 2012
Dear Liveitup8,

Thankyou for taking the time to write this review. We certainly appreciate your feedback as it allows us to continually review and improve our service and facilities.

Liveitup8, we were most concerned to hear of your concerns regarding your recent stay at Novotel Darling Harbour. Firstly, may we offer our sincere apologies that the hotel did not meet your needs or expectations. We certainly aim to not only meet our guests needs but exceed them as well.

Liveitup8, our team at Novotel Darling Harbour have identified an area of concern recently regarding our hallways and we hope we have implemented solutions to reduce the occurance of this issue by monitoring the hallways more regularly. Moving forward, the corridors are cleaned by Housekeeping at leadt 5 times per day and we have a permanent corridor cleaner from Monday-Friday. Since this has been introduced, we have had minimal or no complaints regarding the cleanliness of the corridors.

Traveller, please accept our apologies if we did not meet your standard. We hope to welcome you back shortly so we can have the opportunity to show you the standard and service that we pride ourselves on and one would expect from Novotel.

Regards,

Lorraine Mercuri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sydney hotels
Central Business District
Ibis Sydney Darling Harbour
Central Business District
PARKROYAL Darling Harbour Sydney
Central Business District
Ovolo 1888 Darling Harbour
Show Prices
Show Prices
Show Prices
Central Business District
Adina Apartment Hotel Sydney Darling Harbour
Central Business District
Hyatt Regency Sydney
Hyatt Regency Sydney
#68 of 178 in Sydney
865 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Sydney on Darling Harbour? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Novotel Sydney on Darling Harbour

Property: Novotel Sydney on Darling Harbour
Address: 100 Murray Street | Darling Harbour, Pyrmont, Sydney, New South Wales 2009, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Sydney
#23 Family Hotel in Sydney
#36 Business Hotel in Sydney
#38 Romantic Hotel in Sydney
#68 Luxury Hotel in Sydney
Price range (per night): ₹ 11,533 - ₹ 24,591
Hotel Class:4.5 star — Novotel Sydney on Darling Harbour 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Enjoy a warm welcome and stunning view of Darling Harbour and the city skyline at the Novotel Sydney on Darling Harbour, proudly located in one of the world's great waterfront destinations. Connected via undercover walkway to Harbourside Shopping Centre, you can walk right outside our doors to an array of restaurants and clubs along with Sydney's premier attractions. Venture over to Sydney City and Darling Harbour, pay a visit to Sydney Opera House and Sydney Harbour Bridge, get up close and personal with a Koala at WILD LIFE Sydney Zoo, walk under water at SEA LIFE Sydney Aquarium or experience world-renowned exhibits at Powerhouse and National Maritime Museums. Modern and comfortable, the hotel provides a variety of facilities and services all for our guests' well being - Business Centre, 24-hour room service, The Ternary - our brand new restaurant offering Asian & Grill Kitchens along with a Wine Bar & Charcuterie and great recreational facilities including swimming pool, gymnasium and an outdoor tennis court. From our convenient and comfortable accommodations to a myriad of free entertainment and festivals in the precinct, embrace the vibrancy of Sydney at Novotel Sydney on Darling Harbour. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, ACCOR, Ctrip TA, Agoda, TripOnline SA and HotelQuickly so you can book your Novotel Sydney on Darling Harbour reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Sydney On Darling Harbour Hotel Sydney
Novetel Sydney
Accor Sydney On Darling Harbour
Sydney Novotel
Darling Harbour Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing