Thank you for taking the time to share your feedback. We're glad you appreciated the convenient location and cleanliness of our apartments, as well as the value we aim to provide.
Regarding the noise, we would like to highlight that our lower floor apartments are equipped with double-glazed windows to help minimize external sounds. On the higher floors, our two-story windows open out to showcase the magnificent views of Darling Harbour, offering a unique experience. We understand noise can sometimes be a concern, and we appreciate your comments. For a quieter stay, our team is always happy to assist with room selection based on your preferences.
In terms of safety, we appreciate your observation regarding the balustrade. We make it clear in all our media that these apartments are not suitable for small children due to the mezzanine design. However, we do offer alternative accommodations across the road at Metro Apartments on King Street, which are single-level apartments, child-friendly, and even feature a rooftop pool—an ideal option for families.
We value your feedback on our room rates, and I’d like to assure you that we maintain competitive pricing with similar properties in the area.
Thank you once again for your review, and we hope to have the opportunity to welcome you back and provide a more tailored experience.