Location is perfect. Rooms were comfy however need a very good deep clean. The Carpet is feral & the floor was sticky
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mrbsystems
Canberra, AustraliaRight place, very cheap, but not worth it.
Review of Metro Apartments On Darling Harbour
Reviewed 5 weeks ago
Chose place as a last minute thing.
Location was good.
Place was not overly clean but seemed neat. Balustrade for mezzanine & stairs did not seem to comply, kids could fall through the (2x 400mm spaced) rails.
It seemed like the window was left open, it was noisy as can be all night. At one stage we checked to see if the window was open about 5 times, not believing that it was allowing that much noise through.
It is close to most things, so if you are there to party, probably not an issue, but if you need to get your head down after driving for a number of hours during the day, go some where else quieter.
Date of stay: August 2024Location was good.
Place was not overly clean but seemed neat. Balustrade for mezzanine & stairs did not seem to comply, kids could fall through the (2x 400mm spaced) rails.
It seemed like the window was left open, it was noisy as can be all night. At one stage we checked to see if the window was open about 5 times, not believing that it was allowing that much noise through.
It is close to most things, so if you are there to party, probably not an issue, but if you need to get your head down after driving for a number of hours during the day, go some where else quieter.
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stephen Nemetz, General Manager at Metro Apartments On Darling Harbour, responded to this review
Responded 5 weeks ago
Thank you for taking the time to share your feedback. We're glad you appreciated the convenient location and cleanliness of our apartments, as well as the value we aim to provide.
Regarding the noise, we would like to highlight that our lower floor apartments are equipped with double-glazed windows to help minimize external sounds. On the higher floors, our two-story windows open out to showcase the magnificent views of Darling Harbour, offering a unique experience. We understand noise can sometimes be a concern, and we appreciate your comments. For a quieter stay, our team is always happy to assist with room selection based on your preferences.
In terms of safety, we appreciate your observation regarding the balustrade. We make it clear in all our media that these apartments are not suitable for small children due to the mezzanine design. However, we do offer alternative accommodations across the road at Metro Apartments on King Street, which are single-level apartments, child-friendly, and even feature a rooftop pool—an ideal option for families.
We value your feedback on our room rates, and I’d like to assure you that we maintain competitive pricing with similar properties in the area.
Thank you once again for your review, and we hope to have the opportunity to welcome you back and provide a more tailored experience.
Regarding the noise, we would like to highlight that our lower floor apartments are equipped with double-glazed windows to help minimize external sounds. On the higher floors, our two-story windows open out to showcase the magnificent views of Darling Harbour, offering a unique experience. We understand noise can sometimes be a concern, and we appreciate your comments. For a quieter stay, our team is always happy to assist with room selection based on your preferences.
In terms of safety, we appreciate your observation regarding the balustrade. We make it clear in all our media that these apartments are not suitable for small children due to the mezzanine design. However, we do offer alternative accommodations across the road at Metro Apartments on King Street, which are single-level apartments, child-friendly, and even feature a rooftop pool—an ideal option for families.
We value your feedback on our room rates, and I’d like to assure you that we maintain competitive pricing with similar properties in the area.
Thank you once again for your review, and we hope to have the opportunity to welcome you back and provide a more tailored experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews darling harbour great location bedroom and bathroom washing machine and dryer full kitchen small balcony noisy at night wynyard station public transport min walk would stay again short stay opera house loft aquarium foxtel laundry
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cnjlambert
1
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stephen Nemetz, General Manager at Metro Apartments On Darling Harbour, responded to this reviewResponded 25 July 2024
We’re delighted to hear that you found our location to be perfect and that you enjoyed the comfort of our rooms. However, we are very sorry to learn about the cleanliness issues you encountered. This is certainly not the standard we aim to uphold.
We appreciate your candid comments regarding the carpet and floor condition. Please rest assured that we take such feedback seriously. We have already scheduled a thorough deep cleaning of the room in question to address these concerns. Moving forward, we are also reinforcing our cleaning procedures to ensure that all rooms meet our high standards of cleanliness.
We apologize for any inconvenience this may have caused during your stay. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future to experience the improvements firsthand.
Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jwarren476
1
Awesome place to stay
Do yourself a favor and stay here. So i need 100 characyers to submit this....im a ramblin man
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stephen Nemetz, General Manager at Metro Apartments On Darling Harbour, responded to this reviewResponded 21 July 2024
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that you had an awesome stay with us. Your kind words about our hotel truly mean a lot to us. We strive to provide our guests with the best possible experience, and it’s gratifying to know that we succeeded in making your stay memorable.
We hope you had the chance to enjoy our spacious rooms, the small balconies perfect for a morning coffee, and the convenience of our prime location. Being situated amidst a great shopping and dining area, and just a short distance from Chinatown, Darling Harbour, and Sydney University of Technology, we aim to offer both comfort and accessibility to all our guests.
Thank you again for recommending us to other travelers. We look forward to welcoming you back soon for another delightful stay.
Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jmlv12
Roma
84
I do not recomend this place, looks like they do not check what is not working or broken. Maybe they just do not want spend money to fix things or do not care at all about their rooms.
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stephen Nemetz, General Manager at Metro Apartments On Darling Harbour, responded to this reviewResponded 21 July 2024
Thank you for your feedback. We apologize for not being aware of the issues you encountered with the broken lights and chair in your room. If you had notified us during your stay, we would have fixed them immediately.
We now have procedures in place to ensure such issues are identified and resolved promptly. Over the past year, we have made many great improvements in close collaboration with the owners, with many more planned for the future. We hope you will visit us again soon to see the improvements firsthand.
Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stevieJune2024
1
Great open space apartment and view, in the centre of Sydney. Clean rooms and friendly staff. To have a balcony and a view was great!
Date of stay: June 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stephen Nemetz, General Manager at Metro Apartments On Darling Harbour, responded to this reviewResponded 17 June 2024
Thank you for your kind review! We're delighted to hear that you enjoyed your stay in our spacious apartment and appreciated the view and central location in Sydney. It's wonderful to know that our clean rooms and friendly staff contributed to your comfortable experience. We're glad you enjoyed the balcony as well. We look forward to welcoming you back for another fantastic stay!
Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dawn14041980
1
It was different to what we thought we booked. The toilet had a gap behind it. The balcony is really small you can only fit 1 person standing
Date of stay: May 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stephen Nemetz, General Manager at Metro Apartments On Darling Harbour, responded to this reviewResponded 2 June 2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. It is disappointing to hear that your room did not meet your expectations.
We are committed to ensuring our guests have a comfortable and enjoyable stay, and your comments about the toilet and balcony size have been noted. We are actively working on improvements and will address these issues.
If you have specific requirements for your next visit, please let us know, and we will do our best to accommodate them.
Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a better experience.
Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC