I recently stayed here for the first time, having become an Ambassador Club member. The hotel amenites and service was poor. Firstly the room was small, particularly the bathroom.In my view, it is not acceptable for a 5 star rated hotel to have a shower over the bath with a shower curtain. The bed was hard. I don't think the air conditioning was working properly because the room was constantly cold and smelt a little musty.Our TV was not working properly and it took over an hour for someone to be sent to the room to fix it. Our telephone also broke. There is no free wifi anywhere in the hotel, not even the business centre. The service on the doors was patchy, sometimes taxi doors were opened for you, other times not. The service in the hotel bar was slow. On our last night there, I asked if it was possible to arrange to have a drink in the Club lounge to experience the facilities - I was told by front desk (without even checking wiht the Club bar) that they "may" be able to do something after 8pm (this was too late as we had dinner booked at that time), but otherwise this was not possible as the Club bar was too busy. All in all, I questioned the value and point of being an Ambassador Club member because I received absolutely no recognition or special service. I usually stay at the Sheraton on the Park when I visit Sydney and will return there next time. I would not return to the Intercontinental and do not recommend it.
- Official Description (provided by the hotel):
- InterContinental Sydney has been the luxury hotel of choice to meet, do business and unlock authentic experiences that make Australia's harbour city one of the best places in the world to live, work and visit. From its exceptional service and world-class facilities to luxury accommodation and rooftop Club InterContinental that overlooks Sydney harbour, it offers everything you need to make your time in the city count. With a total of 509 rooms and suites, 15 meetings and conferences spaces and dining options offering both seasonal fresh seafood buffet and a la carte dining, InterContinental Sydney caters for everyone. ... more less
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- Also Known As:
- Intercontinental Sydney Hotel Sydney
- Sydney Intercontinental