So this is the second time, I’ve been to this quirky suburban cafe in a matter of months, as the first time I decided to reserve judgement as my customer experience wasn’t great - so I thought I’d give it a second chance.
Both times, I’ve been to this suburban cafe it’s been busy, a sign of a good cafe and I’d have to say the food and coffee hasn’t disappointed but what let’s this place done is it’s staff.
They appear to be busy but not attending to the fundamental basics. Customer service is about providing a good experience to the customer so that they want to keep coming back and both times this has been lacking. It doesn’t hurt to smile, say hello or make sure someone has sugar for their coffee or water on their table.
If I was looking at this solely from the perspective of good food and coffee, i’d definitely go back but sorry to say service is important to me too.