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Reviews (1,895)
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All reviewsloft roomwar memorialcourtyard restaurantold world charmcity centrebottle shopan upgradereception areaplenty of parkingthe ground floorreception staffbuffet breakfastking bedfree parkingparliament houseolimsainslie
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Reviewed 8 April 2018

Just spent the weekend at the Mercure as Gold Accor members. We wont be back. Went down for dinner and was told to wait for half an hour as the restaurant was too busy. No worried, got ourselves a glass of wine and tried to sit in the pre dining area to wait, but every table was filled with dirty plates so had to retreat to the reception area. Eventually got to dinner and selected the duck. After trying to saw through it with a steak knife I gave up and left it. Would have complained but there was only one very irritated waitress racing around ignoring everybody. That night and for the rest of the weekend I had massive food poisoning. Following morning at breakfast there were no staff, everybody complaining that there was no butter, no whole grain bread, no staff around, just a shambles. Tables and floor very sticky. Dirty knives and forks. A real lack of hygiene. At reception when I mentioned the shocking meal, she just could not have cared less. In fact she said that we should have got up from the table, left the dining room and waited in reception to complain. Very curious suggestion.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank jillpatricia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patina F, General Manager at Mercure Canberra, responded to this reviewResponded 12 April 2018

Dear jillpatricia,

I'm really sorry to hear about your feedback, and as discussed we do appreciate you taking the time to share this with us. We have shared this feedback with the team and are working on refreshing our process, and reminding and retraining the team where required to ensure this does not happen again.

We do hope that we have an opportunity to serve you better in the future.

Sincerely,
Patina Farnham
General Manager
Mercure Canberra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018

On arrival our room was ready and to our delight we were upgraded to a loft room. Great location in this historic old hotel. The service and staff were prompt and helpful. A great night in the Mecure.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Everything about our stay was perfect. The staff were lovely and helpful. The restaurant manager allowed us to look at the seafood buffet to see if wed like to book the next night. The bistro food was lovely as was breakfast and the seafood night. Reception staff were friendly and helpful.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Love this place 2nd time we have stayed here. Central to everything. Room very comfortable, staff very friendly and helpful. All amenities on site, restaurant or hotel bistro and bar so you have a choice. If you just want to relax you really don't have to go anywhere. Food excellent and live entertainment on Friday night. To our delight we were upgraded to a loft room. Look forward to our next visit.

Stayed: April 2018, travelled as a couple
Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

I wanted to be close to both the CBD and the Australian War Memorial, the Mercure fitted this bill. 12 minutes leisurely walk to both locations.
The hotel is one of the oldest in Canberra but is not a relic, bright clean and welcoming.

  • Stayed: February 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank W3557OOpatrickc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patina F, General Manager at Mercure Canberra, responded to this reviewResponded 4 April 2018

Dear W3557OOpatrickc,

thanks for you lovely feedback! We are very lucky being so close to the Australian War Memorial, and still a very short walk to the city center. I'm delighted to see that you enjoyed your stay in our historic hotel and look forward to welcoming you back again soon!

Kind Regards
Patina Farnham
General Manager
Mercure Canberra

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