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Reviewed 6 April 2018

I stayed in a one bedroom apartment and was disappointed. The facilities were not up to standard. The furniture was chipped and marked, the bedroom was small with no space for luggage, the bathroom sink was not clean, the microwave was not easy to use and the instructions were not clear, the frypan had a loose handle (making it dangerous), the exhaust in the bathroom took a very long time to defog the room after a shower. The lift floor was dirty and stained, and the corridor walls were scuffed and in desperate need of repair and paint. On a positive note, the reception staff were fabulous. I checked out after one night and went somewhere else.

  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank kaz20182018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Burbury Hotel, responded to this reviewResponded 6 April 2018

Dear kaz20182018,

Thank you for reviewing your recent stay at Burbury Hotel & Apartments.

From your description, we are convinced that your experience was far from your expectation. As we always strive to achieve the highest possible guest satisfaction, I would like to personally take the opportunity to connect with you and to follow up on your experience with us, if you could be so kind to respond to my email address xin.jin@domahotels.com.au, I would be more than happy to communicate with you directly.

On the flip side, it was a pleasure to read that our front desk team members have made positive impact on your stay.

I look forward to hearing from you.

Kindest regards

Xin Jin
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This was our first stay at the Burbury Hotel, staying Easter long weekend (3nts). We stayed in a Burbury King Room. We chose it due to its location, being extremely close to lots of attractions, Lake Burley Griffin, cafes and restaurants in Kingston and the surrounding area, as well as in a quiet residential area. Location did not disappoint - Very Happy. The hotel is part of a group of hotels, meaning you can use all facilities - restaurants, gym, pool etc. Buffet breakfast was great value and great selection (choice of venues for breakfast). The rooms are of a really great size, very modern and a great shower. Our disappointment was the cleanliness of the room. Hairs on the linens and pillows, blood on the doona, old / mouldy food in the fridge, cobwebs on the balcony furniture and railing, and badly vacuumed floors. Our TV remote did not work, after calling the front desk 3 times and waiting 2 hours (not the fault of the front desk staff), the batteries were changed by maintenance. Front desk staff were very friendly and attentive, however the support staff let down this hotel - cleaning and maintenance. Attention to detail is needed especially cleaning, but GREAT Hotel and would definitely recommend and stay again.

  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MJG00775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Burbury Hotel, responded to this reviewResponded 6 April 2018

Dear MJG00775,

Thank you so much for your recommendation on TripAdvisor and highlighting our premium locations, ample facilities, popular breakfast and excellent front desk service despite some hiccups unfortunately happened during your stay. We value your feedback and we are grateful for your genuine care on our property. We are also very disappointed with the cleanliness you describled in your comments, please rest assure that your feedback will be shared with housekeeping and maintenance team for improvements.

We look forward to welcoming you back to Burbury Hotel & Apartments on another visit which will be a more positive one indeed.

Kindest regards

Xin Jin
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Excellent room, clean and comfortable. There is also a good selection of movies to watch and secure undercover car park for your car. Hotel located in a nice quiet location. Would have been nice if the pool and gym opened a lot earlier and closed a little later. Overall excellent stay and would recommend this hotel.

Room Tip: go for the 2 bed apartment on the 1st or 2nd floor
Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
1  Thank leongk7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Burbury Hotel, responded to this reviewResponded 6 April 2018

Dear leongk7,

Thank you for sharing your wonderful review about our property.

We are over the moon to know that you have taken the time to enjoy different aspects of Burbury Hotel & Apartments and appreciating its offers. It was a pity that the pool and gym hours shortened a little bit during the Easter Break, otherwise your stay would have been more perfect.

We hope to spoil you again at Burbury Hotel & Apartments on another trip of yours soon.

Kindest regards

Xin Jin
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

I stayed for 3 days based on other reviews on TripAdvisor. The hotel is quiet & nicely decorated. The trendy decor of black walls & carpet shows up scuff marks which might make it appear a little grubby at first but it’s kept very clean. I booked direct with the hotel & got secure underground car parking included. Buffet breakfast very nice. Would stay here again.

Stayed: April 2018, travelled solo
1  Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Burbury Hotel, responded to this reviewResponded 6 April 2018

Dear J M,

Thank you for taking the time to share this excellent review with fellow travellers on TripAdvisor.

It is a pleasure to read your feedback and to learn that you've enjoyed your stay at Burbury and appreciated its "modern aesthetic" décor.
Your gracious feedback on our room cleanliness and breakfast from Burbury Terrace will be shared with the team. Yes, we do strongly encourage our guests to book with us directly to avail of many "value-added benefits" such as free underground car parking.

We are all looking forward to seeing you very soon at Burbury Hotel & Apartments again.


Kindest regards

Xin Jin
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Definitely not a bad stay but felt like the website portrayed a very glam property but in actual fact it was pretty basic. I felt like the up keep of the hotel could have been better. The most disappointing was the fact that the gym, pool and spa were in the surrounding hotels, I found no mention of this on the website (maybe I missed it in some fine print but that should be advertised correctly). Over the stay I had to walk across the road to get to the gym and pool so was unable to get there in a comfortable robe within the hotel because you had to walk across a public road, maybe that's a small issue but I think the whole point of staying at a hotel is to feel comfortable and relaxed over the whole stay and I didn't feel this here. The website was pretty deceiving.

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank charlotte a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Front Office Manager at Burbury Hotel, responded to this reviewResponded 4 April 2018

Dear charlotte a,

Thank you for taking the time to review Burbury Hotel & Apartments.

The Burbury Hotel & Apartments has a "modern aesthetic" concept and we appreciate your comments regarding the design and concepts of the our hotel and its rooms, which are indeed unique and might not be the taste for everyone. However, it is extremely important for us to ensure the excellence on our product and guest services which I trust that we have achieved.

Due to its "Boutique" concept, Burbury does not provide gym, pool and spa facilities on site which is advised on our website. but we still managed to offer these value-added services to our guests at the locations to your doorstep. We empathize with you on the swimming pool comment and we are so sorry for not able to make you feel relaxed and comfortable during your stay.

Thank you again for choosing to stay at Burbury Hotel & Apartments. and I do hope we could get the opportunity to welcome you back to stay at the Realm Precinct under more positive circumstances.

Kindest regards

Xin Jin
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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