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Reviewed 12 February 2017

This could be a really great place to stay. There is plenty of room and the pool makes the location very inviting. The interior is in need of some serious updates. First of all basic things like checking light bulbs ensuring that they are working would be a great start, then updating the television (even the Veon from the Warehouse is an improvement). Then uptating the choices for the TV is help even Duke is free. This is no fault of the hotel, and the construction happening at 7am is not the best. Maybe a card stating that there is construction happening would be helpful. With these updates this location could be amazing.

Stayed: February 2017, travelled as a couple
Thank Keilisi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this reviewResponded 13 April 2017

Thank you for your proactive review - thoughtful and on point.
Be assured that we will be working towards some of those features you have mentioned and hope to see you back :-)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2017

Service at reception was good. Room smelt musty. No telephone in the room! Cleanliness.... could be better. Construction happening next to Motel!!! Apartments. Woke in the morning and the toilet had a leak. Will not be going there again unless necessary.

Room Tip: Room by the pool ideal as view on top floors are blocked by construction
  • Stayed: February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Tina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this reviewResponded 13 April 2017

Hi Tina
Whilst the neighbouring construction has been a "thorn in our side" it is the nature of urban development here in Auckland.
With regard to the other issues you experienced as our guest - we would happily have found an alternative room if you informed us at the time - particularly with regard to cleanliness of a room. This is something that we have complete control over and is a non-negotiable for us.
Thanks for taking the time to write up your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2017 via mobile

My husband and I were impressed with the customer service we received from our first contact by phone to the time we checked out. The staff went above and beyond to help us with any concerns and with helping us sort our public transportation to/from the NFL nines.
The hotel manager (Jan) is a true gem!! She is a ray of sunshine and Parklane Motel is definitely lucky to have her!!
Will definitely recommend.

Stayed: February 2017, travelled with friends
Thank Brandywine31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this reviewResponded 13 April 2017

Awww - shucks!! You must have caught me on a good day :-)
All jokes aside - I believe you get back what you put out so it was certainly our pleasure to host you both.
Loved the League tops and your enthusiasm!!

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Reviewed 3 February 2017

The new owners need to act a lot faster to turn their game around, otherwise, it will only make a greater damage to the motel's reputation.

We booked this motel as it is close to the ASB Show Ground.

Sadly, the place did not deliver the value for money in other aspects apart from location.

Hope the new owners get on to their renovation asap!

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank travelearnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this reviewResponded 13 April 2017

Thanks for taking the time to write up your review.
We appreciate that guests do not see the re-plumb & wiring work. They may not even appreciate the new "tamper proof" smoke detectors in every area of the Motel, installed fire safety equipment - including safety exit lights and roof sealants that took 6mths.
Safety of our guests is paramount - and all part of that "value for money".
Roll on Winter 2017 - we are more than ready for some aesthetic uplifts.

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Reviewed 8 January 2017

Sad to see how run-down this motel has become. Last stayed 2 years ago in the same unit and what a let down. Carpets should have been replaced long ago together with everything else in the unit. Too many things need to be done to list here. Shame to be charged rates for 4 stars when you receive only a "2" star unit. Staff were also well below what I have experienced in the past. Never going back.

  • Stayed: January 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank DannyD2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParklaneMotorLodge, Manager at Parklane Motor Lodge, responded to this reviewResponded 11 January 2017

Good morning Danny
Thanks for taking the time to post your review of Parklane Motor Lodge.
Having taken over Management in May 2016 we have been committed to improving OVERALL guest experiences. We appreciate that guests may not see the improved plumbing, re-gibbing, electrical, health, safety or R&M improvements but we expect that there would be some aesthetic improvements that are visibly obvious.

That doesn't seem the case with your experience Danny and we are disappointed that you found our Motel to be run down and staff to be below what you have experienced during your last stay 2 years ago.

Suffice to say - we remain committed to our goals for the Motel.

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