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“excellent location and service”

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Ibis Auckland Ellerslie
Ranked #1 of 2 Hotels in Ellerslie
GreenLeadersSilver level
Reviewed 11 August 2012

This room was an unexpected last minute stay and the staff were very helpful and friendly. The room was very comfortable and reasonably priced. I would recommend the restaurant in the hotel as the food( breakfast) at the cafe opposite was poor and the service was slow. There are a few hotels around this part of Auckland but this one stands out for its quality.

  • Stayed: August 2012, travelled with family
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Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zayne B, General Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 31 August 2012

Thank you for taking the time to provide us with feedback on your recent stay with us. We appreciate your effort and are looking forward to welcoming you back in the near future.

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421 - 425 of 696 reviews

Reviewed 22 July 2012

Basically very good. Small and compact. Stayed before as the location is ideal and is cost effective. However, service is up and down. Room had a shower that flooded each morning and a suspect power-point. Room service,was hard to be understood when ordering, good food, but, I had to get dressed to collect it, and there is no table and chairs :( Other concern is the car parking, wet weather and cold, and I never found a close car park. Would have been nice to have service like overseas.
Would be good for service people to learn from their peers overseas, and up their game, to loving what they do and enjoying serving. It does make a huge difference to customers. Restaurant quite expensive, great coffee at the bar.

  • Stayed: July 2012, travelled on business
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Thank chevy100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zayne B, General Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 15 August 2012

Thank you for taking the time to post a review about our hotel. Maintaining our equipment standards for better quality of service is important to us - please accept our apologies for any inconvenience. Should you experience issues with parking in the future, please do not hesitate to contact any of our staff at our Reception desk. We will be pleased to assist. Offering great value for money is a key component of the Ibis experience, and we were pleased to read you enjoyed the Ibis facilities. Thank you again for your feedback, we look forward to the opportunity of welcoming you back.

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Reviewed 13 July 2012

Stayed for one night for business. Tiny hotel rooms (smaller than the room I stayed in in Paris) but very clean and neat, and well designed for the size.
My room overlooked the carpark outside and i didn't realise that there were internal roller blinds as well as the shades so I didn't sleep well due to the carpark lights shining in the room and the very busy road outside (some note/signage would have been good). Air con/ heater unit was a bit noisy (lots of clicking noises throughout the night).
Service was prompt and professional.
Knocking off stars for expensiveness of internet & food - I may not have been paying, but the rates are still outrageous.
Ibis is part of the novotel chain and so thinks it can charge standard Novotel internet rates - $15 for 2 hrs (capped at 20MB) and $30 for 24 hrs (capped at 100MB) - quite ridiculous for a 'budget' hotel. Especially one that doesn't even provide room service (you have to go down and collect the food yourself and it comes in cartons - all recyclable of course). Food was reasonably tasty and well cooked (but burger and fries aren't that hard).
Breakfast came as one of two options ONLY: $24 continental and $30 cooked buffet - wouldn't have minded if the food was worth it, but with only a choice of scrambled or hard boiled-eggs, cold bacon, hash browns, tomatoes, sausages and baked beans - a cooked breakfast is poor value. Would be nice if they could provide a more reasonable option - even cafes only charge sub-$20 for an a la carte breakfast.

Room Tip: Ask for a room not facing the road.
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  • Stayed: July 2012, travelled on business
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Thank Welly_China_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zayne B, General Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 15 August 2012

Thank you for taking the time to provide us with feedback on your recent stay with us. I’m sorry to hear the issues you experience with the noise from air-conditioning unit and window shade. Please accept our apologies for this inconvenience. Our 2 hour internet plan is currently capped at 100MB and the 24hours plan at 300MB. Alternatively we have 30 minutes of complimentary internet in the public areas. The cooked breakfast option includes a continental selection. Please feel free to order eggs cooked to you liking from the open kitchen at Acacia Restaurant as part of your full buffet. Our team of Chef’s will be pleased to cook eggs the way you like them. Thank you again, we look forward to the opportunity of better serving you in the future.

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Reviewed 25 June 2012

I stay here often and regard this hotel as being very good value for money. Restaurant getting pricey and service can be slow however there are plenty of good restaurants within 10 minutes drive.
Good gym.

  • Stayed: June 2012, travelled solo
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Thank aussiepan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2012

Thank you for taking the time to post a review about our hotel. It is a pleasure to receive feedback such as yours. I’m sorry to hear you experienced some delay on service at our restaurant. I have shared your comments with our Food and Beverage team; providing an efficient service is important to us. I’m happy that you have enjoyed our facilities and it is great to have the opportunity of accommodating you when travelling to New Zealand. I am looking forward to welcoming you back in the near future.

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Reviewed 22 June 2012

we live in west auckland but like to go to the races trots or gallops this is so handy and good value for money the only thing is the bathroom feels like you in a capsule but can live with that.we went down and watched the nrl games in the bar had a few drinks and a bar meal, very comfortable and great service nothing was a problem would go back to the bar even if not staying there.

  • Stayed: June 2012, travelled with friends
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Thank nzagcos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2012

Thank you for taking the time to post a review about our hotel. I am glad to see you enjoyed our service and facilities. We are only a step away from the racecourse and enjoy the excitement of a racing day. It is a pleasure to have you staying with us. I’m happy to hear you enjoyed your time at Acacia Garden Bar, and we are looking forward to welcoming you back.

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Additional Information about Ibis Auckland Ellerslie

Address: 72-112 Greenlane East, Ellerslie, Auckland 1051, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Ellerslie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Ellerslie
Price Range: ₹ 5,603 - ₹ 13,235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ibis Auckland Ellerslie 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Ibis Ellerslie is located in the heart of Greenlane offering easy access to many Auckland attractions. The Ellerslie Events Centre and ASB Showgrounds are in walking distance, Vector Arena, Mt Smart Stadium and Eden Park are only a short train trip away. ... more   less 
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Also Known As:
Ibis Auckland Ellerslie Hotel Ellerslie
Ibis Hotel Auckland
Ibis Hotel Ellerslie

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