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Hotel Mision Palenque
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Reviews (657)
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All reviewshotel misionexcellent air conditioningan overnight staya king size bedquiet hotelnice gardenrooms are cleanspamissiontowntemazcalbellboyjungletreeschiapasrobertomonkeys
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7 - 12 of 657 reviews
Reviewed 23 January 2018

The rooms are pretty bare bones as is typical in many places in Mexico, but they are extremely clean and the price is good. The room service is slow and a little lacking, but the restaurant is pretty amazing! We had some really great breakfasts both days we were there. The spa is lovely. Recommended.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Marihopewell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fermin Vazquez G, Director General at Hotel Mision Palenque, responded to this reviewResponded 23 January 2018
Google Translation

Estimada Huésped, agradecemos su comentario, esto nos motiva a continuar mejorando en los servicios y atenciones de los clientes que nos distinguen con su preferencia, el servicio a cuartos es un área de oportunidad en la que se trabaja, reciba un fuerte abrazo de la familia de Hotel Misión Palenque, vuelva pronto.


Cordialmente
Fermín Vázquez
Gerente General Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017

Rooms were clean but ever so slightly shabby. Shower was excellent and unlike many hotels the room had soft lighting. However, the blinds did not stop the 24hr lighting on the outside corridors. The biggest negative of this hotel was the restaurant - it played the same music, children singing nursery rhymes and Xmas songs, over and over again for three days. The service was slow and extremely surly, even asking for the bill (for the third time) was greeted with a huff. Food was ok but I’ve had better at cheaper prices.

The pool is open until 10pm so be prepared for screeching and splashing noise until then.

Room Tip: Upper level facing the gardens and pool is best
Stayed: December 2017, travelled as a couple
Thank sophiej691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fermin Vazquez G, Director General at Hotel Mision Palenque, responded to this reviewResponded 30 December 2017
Google Translation

Estimado Huésped, agradecemos su comentario, esto nos permite ver las áreas de oportunidad en la que se debe trabajar, lamentamos los incidentes de ruido e iluminación que tuvo durante su estancia. Esperamos nos de la oportunidad de tenerle con nosotros nuevamente y podamos consentirle como Usted se merece.

Cordialmente
Fermín Vázquez
Gerente General Hotel.

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Reviewed 16 December 2017

I stayed a week and I really enjoyed my stay. The hotel is very clean, the rooms are a nice size, there is a pool. Wifi was awful at times. I had to sit in the lobby to get some work done. The staff was very nice and tried to help me. The hotel is pretty quiet during the day, most people are out in the day. I would highly recommend this hotel.

The bartender doesn't know how to make drinks but you can just order a beer.

The spa is nice and we got a really good deal!

The breakfast buffet was like $7. It was perfect for $7. chilaquiles, eggs, pancakes, breads, black beans..etc.

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank anitab0nita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fermin Vazquez G, Director General at Hotel Mision Palenque, responded to this reviewResponded 18 December 2017
Google Translation

Estimado Huésped, agradecemos su comentario y agradecemos el tiempo que se tomo en verter su comentario, tomamos en cuenta su opinión referente al servicio de bar, es un área de oportunidad en la que se trabaja con la finalidad de dar un mejor servicio y atención a los clientes que nos distinguen con su preferencia. Esperamos verle pronto en este su hotel y podamos consentirle como Usted se merece.


Cordialmente
Fermín Vázquez
Gerente General Hotel

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Reviewed 30 November 2017 via mobile

Wonderful time clean safe .
and helps where absolutely fantastic, Marco Antonio it’s terrific on sugestión what to do and see around Palenque and Chiapas as well julio citalan!!!!the food was excellent as well the service, great accommodations, very comfortable little paradise..

Stayed: October 2017, travelled with friends
Thank anicNewYorkUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier Pascual M, Director General at Hotel Mision Palenque, responded to this reviewResponded 1 December 2017
Google Translation

Estimado Huésped, agradecemos el tiempo que se tomo en verter su comentario, nos da gusto saber que disfruto de su estancia con nosotros y que el personal estuvo atento a sus requerimientos, esto nos motiva a continuar mejorando en los servicios y atención de los clientes que nos permiten ser parte de su viaje. Reciba un fuerte abrazo de la familia de Hotel Misión Palenque. Vuelva pronto.


Cordialmente
Javier Pascual
Gerente General Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

The room was clean, quiet and comfortable. The setting of the hotel is gorgeous giving us a slight taste of the breathtaking beauty of the rainforest surrounding Palenque. There’s green everywhere you look allowing you feel as if you’re away from town. And it’s spa, we LOVED the experience of their temazcal. As for service, Marco, the bellman who assured us from day one, was INCREDIBLE! He helped us secure or plan out of trip and view and experience the beauties of Chiapas. We were truly lucky to have him while our stay at Misión. Wonderful experience at the Mayan ruins and waterfalls.

Stayed: November 2017, travelled as a couple
Thank Korina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier Pascual M, Director General at Hotel Mision Palenque, responded to this reviewResponded 13 November 2017
Google Translation

Estimado Huésped, agradecemos el tiempo que se tomo en verter su comentario, esto nos motiva a continuar mejorando en los servicios y atención de los clientes que nos permiten ser parte de su viaje. Esperamos verle pronto en este su hotel y podamos consentirle como Usted se merece.


Cordialmente
Javier Pascual
Gerente General Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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