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Sao Mai Hotel
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16 - 21 of 93 reviews
Reviewed 5 April 2015 via mobile

The hotel looks nice from the out side but when you enter the room you see how bad it is.
The rooms are big, which is nice but what I can't understand is why every room smell of sewage.
We didn't have a strong water pressure in the shower so it was kinda annoying to use it.

Stayed: April 2015
1  Thank Omer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2014

This hotel is unusual in many respects. There is no elevator so the porters enthusiastically carry your luggage on their shoulders and the stair well is open air, which didn't ease the smell.

Room 426 had the smell of raw sewage and if that is your smell of choice, then I can highly recommend it. When our guide explained this to reception, he informed us when we got back from our hotel after the trip to the market, it would be fixed. We had no such luck. The toilet bowl flushed brown and there was a disgusting sediment on the bottom of the toilet bowl. When we complained to reception the next day, in English, she informed us that it was the air conditioner, it needed to be left on to clear the smell. Impossible, as our air conditioner did not work. Spent the night with my head under the bed sheet dry retching, on a rock hard bed, with the windows wide open. Thank goodness the family were on Malaria tablets.Thought that this might be a common factor of the hotel, brown toilet water, so visited the lobby toilet. Nice clean, clear water.

Food reminded me of 1970's Chinese/ European cuisine. Now where is that tin of pineapple?

The hotel is central, and maybe due to lack of competition, in Bac Ha, is the only option for people with discerning taste.

I have come to the conclusion if the kettle has a frayed electric cord, then the hotel is no good. Maybe they want us to burn the place down.

Cannot comment on breakfast as the power went out, and one small saving grace, was they had prepared something earlier for us to eat. No pancakes for the youngest teen. We could not leave fast enough. I have to agree with FredGab, and say this was the worst hotel during our visit through North Vietnam too.

Room Tip: Cannot recommend.
  • Stayed: December 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank HoneycombDreamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2014

The price of the hotel is reasonable. Big hotel with cheap price, locate in central of the town. Near Bắc Hà temple, Hoàng A Tưởng house.... The room is clean, restaurant is good, but the services of the restaurant's staff is not good. It's look like discrimination people. It's seem they don't want the Vietnamese. When we come there, they're not welcome us.

Room Tip: You can deal direct with the reception.
  • Stayed: November 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank MaicoTeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

We stayed one night in the hotel and had two rooms with 3 beds each. Rooms were pretty dodgy, pillow sheet was not washed and smelled. Blankets were washed but did not look too clean. You had to wait for 5 minutes for hot water after opening the tap (this was already announced on a sign in the bathroom). Some of the beds were hard. For us the worst hotel we had during our tour in the North of Vietnam.

Stayed: July 2014
1  Thank FredGab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014 via mobile

Newly renovated the hotel is clean, comfortable and in a good location. A few blocks from the market area and on a quiet street it's also near restaurants. We ate on the street  with our driver and guide. 4 of us were stuffed with delicious food and well watered with beer for about $15.

Breakfast in the hotel was a bit odd: coffee, rolls, sweet rolls, pineapple. .and 3 fried eggs for two of us. It was all good but a bit odd. Our driver and guide were served noodles. 

We were the only guests in the huge place. This did not surprise us because Bac Ha comes alive at its wonderful weekend market. We passed through mid week (in April 2014) on our way to Ha Kiang so did not expect much activity.  The town is laid back. We saw none of those insistent and ear assaulting hawkers that mar Sapa, but also few people in traditional dress. Our guide said the latter changes at the weekend market when folks come into town.from the more remote communities.

Stayed: April 2014, travelled with friends
3  Thank bobinathens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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