We I vacationed July 5th for 5 nights.
The PROPERTY has 90 suites and none less than 1100 Sq Ft in size and all oceanfront. The grounds are beautiful groomed to a “Tee” with a landscaped with a wide variety of fauna. WILDLIFE. A mammal we saw three times is called a white-nosed coati (Nasua narica), per wiki. The iguanas are free to roam and are abundant. The cockatiels are caged while the parrots and macaw parrot are taken out of night cages to roam the walks and climb to their day perch. They have their own addenda.
The ROOM we had, Marbella, (with plunge pool) was impeccable. Housekeeping service was 3 times a day. The housekeepers wear beautiful white uniforms with pink trim and never missed a beat for needs or wants. The beds are firm but a pad is available upon request. Linens were pressed and soft as ever in the French made coverlets.
The POOL seems to be main activity area and is more than ample in size segregated into three areas with a separate fourth whirlpool area. The temperature was near say 84F degrees. I am not sure if it heated in the winter months. Perhaps this posting may get a reply from guest services as to pool heating in the winter months. Lounges and umbrellas were our favorite respite. We did not venture to the salt water pool, albeit inviting to the eye.
The GUEST: What struck the most pleasant chord was being able to approach other guest and visit and converse. The small size of the property and low room count and low head count put us a first name basis with other guest and we were pleased to see them daily and saddened to see then depart. This has not happened to us at other large resorts we have stayed at in the past Perhaps the patrons are seeking quite time, as we were, and we had plenty of that. No piped in music, no D.J, pool side and no obnoxious behavior. This, take note, is not a “party palace”. Thanks for that.
The FOOD: Culinara I like to eat. I like to eat three times a day. The AAA FOUR STAR restaurant La Conoa is wonderful. My compliments to the kitchen chefs and staff. You have my accolades. My personal best is towards the all important sous-chef saucier. The menu is a good balance of choices and your server will explain each item, in detail, upon query. Did I say I like to eat? The WINE CELLAR: Our tour of the wine cellar was eye popping. Oenophile’s come on down!
The STAFF: I have stayed in a fair share of high end resorts and hotels and dined at some notable restaurants. Before the compliments I can only assume Mr Gosselin, from his life experiences and travels realized to have the best guest experience is to have the best staff in service. I was always spoken to by name or greeting. Each encounter was a akin to step back in time when “in service” was (and still is) an honorable trade. My take is that this staff was hard to get, selected, well trained and aptly supported by the supervisors. From the muscle of morning pool set-up to the end of the day shut down the men at the pool are a nonstop blur. The wait staff at Canola never faulted. Dressed in black slacks and tailored white service coats their walking gate, table hand work is a simple elegance. Staff was not only gracious to the guest but also to each other. Never a raised voice, never a whine. The STAFF made our stay such a wonderful memory.
NAME GAME: I am unable to recall all the staff names but to name a few: Alejendro, master of mixoligy at the Hippo Bar, makes great mudslides, chocolate martini’s and more. Be sure ask about his new baby girl, now say 3 months olds. Miguel, number one to me for pool service. Very pleasant, nice to speak with and attentive to details. Edwardo, )the big Kauna) at La Conoa is sure to make your dinner a memorable one. His guidance and experience with the gust and staff is clearly a value to the “experience”. Jorge at Knaxx was as well as attentive to detail and very pleasant and informative. Concierge service by Perla was fun. She laughed when I wrote “dull” for our interest on the service card. ….and I shall say it again: The STAFF made our stay such a wonderful memory. (remember the M&M candy)
PRICE: There is an old saying: “you get what you pay for”. I have, for many years now, had a tendency to
splurge on occasion. This so called splurge perhaps has ruined me as the standard have now been set to a new level. We all have shopped online for cars, homes, spouses and just about everything else including vacations. A wealthy man I am not. I priced five night trips, at other resorts, to the Riviera Maya substantially less expensive. For me it is not about saving money per se. The price paid, I figure, was not to be disappointed. My parents, back in their day, always returned from the Greenbrier longing to return.
AWARDS: Zoëtry Paraiso de la Bonita Riviera Maya has earned the prestigious 2011 AAA Five Diamond Award. The recognition marks the seventh consecutive year the property has received the Five Diamond rating, the longest streak in Mexico’s Riviera Maya region. There are many, many more laurels and the awards that are posted all bottom of the main page on-line website.
OVERALL: One few occasions I take the time to praise or complain in an open forum. Life is what gives and goes. In this case I have taken a few weeks to collect my thoughts, missing our time at Zoëtry Paraiso de la Bonita. My conclusion is, that on day three of my five day stay, is that, perhaps the best compliment this writer can give is that the STAFF and the RESORT had EXCEEDED ALL EXPECTATIONS.
- Official Description (provided by the hotel):
- Zoetry Paraiso de la Bonita, an ultra-luxury boutique resort, offers a completely new kind of vacation experience focused on wellness, serenity and romance, as well as social and environmental responsibility. Set on 500 yards of beautiful beach, this exceptionally unique property features 90 beachfront suites; La Canoa, a AAA Four Diamond award-winning restaurant; the first certified Thalassotherapy Center in North America;in-house scuba diving center, a private 48 ft. Catamaran. Zoetry Paraiso de la Bonita, one of the Leading Hotels of the World, has also earned the AAA Five Diamond Award for 13 consecutive years. Each of the 90 lavish oceanfront suites is uniquely decorated with hand-picked treasures from around the world and feature private ocean front view terraces, Bvlgari® bath amenities, fine luxury linens, sparkling wine and fresh fruit daily, 24-hour private, in-room dining, maid service three times each day and a welcome bottle of Tequila. For an added measure of intimacy and romance, a selection of suites also offer access to private terrace plunge pools and outdoor honeymoon showers. Endless Privileges® provide guests limitless access to personalized, private chauffeured airport transfers; unlimited worldwide calls and concierge service; daily breakfast, lunch and dinner gourmet dining options with an assortment of organic, local and gluten-free food and beverage selections plus 24-hour dining options allow guests to enjoy late night bites at Restaurant Kaax or stay in and order room service. The Sip, Savor & See Dining Experience provides 60 more dining and entertainment venues at nearby sister resorts; complimentary cocktails and specialty beverages from a variety of domestic and international top-shelf brands and top-shelf spirits; sunset catamaran sail; shopping excursions by boat; complimentary 24-hour laundry service; relaxing 20 minute Thalasso Experience per guest; as well as complimentary greens fees at nearby Grand Coral Riviera Maya. ... more less
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- Also Known As:
- Zoetry Paraiso De La Bonita Hotel Puerto Morelos
- Paraiso De La Bonita
- Paraiso Bonita
- Zoetry Paraiso De La Bonita Riviera Maya/Puerto Morelos, Mexico