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“Relaxing beach getaway”
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Excellent
24 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Puerto Morelos, Yucatan Peninsula

Reviews from our community

Excellent - based on 24 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Charles M
2 reviews
“Relaxing beach getaway”
Reviewed 22 September 2015 for a stay in September 2015

My wife and I loved our time at Casa Toucan. The property is right on the beach, and in our upstairs room we had a splendid panoramic view out over the water. The location is ideal; it was a short, easy walk to good places on the town square for breakfast and dinner. Jon and Alicia are thoughtful but unobtrusive hosts, and they know the community well enough to advise you on arrangements for whatever you want to do in Puerto Morelos (snorkeling, diving, etc.). If you're looking for a restful several days, Casa Toucan is a great choice.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location, hosts, swimming pool
Liked least: sea grass on the beach (not typical, our timing was just unlucky)
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Nov 2015
Charles & Kirsten -

Thank you for your kind words regarding your stay with us. It was nice meeting you and getting to know you a little. Jon Conner said to thank you for the chats and the skydiving shirt. We all enjoyed your company and hope to see you again soon!

Hasta Luego!

Jon, Alicia, and Jon Conner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PaulandBa...
Ashland, Wisconsin
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Best Place in Puerto Morelos!”
Reviewed 26 July 2015 for a stay in October 2014
2
people found this review helpful

Over the past 10 years my wife and I have stayed at numerous condos and hotels in PM and hands down this is our favorite. In fact it is our favorite place to stay in all of the Riviera Maya. Location can't be beat, just one block from the town square and 40 steps from our favorite restaurant ( El Pesquero). The hosts are fabulous, leaving you to yourselves most of the time, but readily available if you need help or have any questions. We have stayed in both #2 and #3, both were awesome and we can't wait to return.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Nothing
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Nov 2015
Pablo & Babs -

It is always fun to have you here. Thank you for your kind words about Casa Toucan. You are correct - we are spoiled by our location - peaceful and quite beachfront, but within a block or two of all of the restaurants and amenities of Puerto Morelos.

We hope to see you again soon....even if you are Packers fans! Hasta Luego!

Jon & Alicia
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ashleighp...
Germantown, Maryland
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Breathtaking view, Amazing Hosts & Unforgettable Trip”
Reviewed 13 July 2015 for a stay in July 2015
2
people found this review helpful

Casa Toucan is the perfect location - close to everything you could want. The pool was very refreshing on some of the hot & humid days and couldn't get much closer to the ocean. My husband and I spent many hours with our arms over the ledge staring out at the water - only about 20 feet away! We stayed in Unit 2 with the personal balcony & washer/dryer. AC in the bedroom works well & quickly. Most places in town shut down pretty early at night so we browsed Jon & Alicia's extensive movie, TV show & music collection.

Owners Jon & Alicia go above and beyond to help make your trip as wonderful as possible. After booking, Jon emailed a welcome packet with all the information about their place and about the town. He is very thorough and great with communication. From recommending places to eat, activities and even setting us up with a personal tour guide to the local ruins, Jon & Alicia couldn't have been more accommodating. If interested in any tours, cenotes, ruins, etc, I highly recommend Jon's friend, Paco (but he called himself Francisco Cuevas Garcia). He was our personal driver for the day and knew the history of the entire area and was hilarious.

Puerto Morelos itself is a quaint little fishing town with tons of cafes, beautiful scenery and wonderful people. We really enjoyed our trip during the low season because this small town felt even more inviting and intimate with fewer tourists. The only thing that we didn't enjoy about our stay was the stretch of seaweed when you enter the ocean. Apparently there's been a recent influx, but hopefully that will be cleared up soon.

My husband, who isn't exactly big on traveling, is already talking about going back. Casa Toucan is a great place to stay.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: view, people, food, pool, almost constant breeze
Liked least: seaweed
Travelling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Nov 2015
Ashleigh & James -

Thank you for your kind words regarding your stay with us. Puerto Morelos is indeed a magical little village, and we too prefer the quiet and "slowness" of the low season. It's a little hotter, but the pool is always refreshing, and the vibe here in the summer is even more relaxed.

We hope to see you again in the future. In Spanish you rarely say "adios" because it implies that we won't see each other again. Instead we say "See you later!"....Hasta luego!

Jon & Alicia
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sosappy
Christina Lake, Canada
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Everything we were looking for and more!!!!!”
Reviewed 5 June 2015 for a stay in May 2015
1
person found this review helpful

My husband and I just returned from an amazing week in Puerto Morelos, This was our second visit to this area, the first time being 4 years ago when we stayed at a nearby all-inclusive resort. During that vacation, we spent more time off-resort and in Puerto Morelos, and fell in love with the area, so decided we would much rather stay in town on this trip.

We booked with Casa Toucan based on reviews, and were not disappointed in the least, In fact, it was more than we could have hoped for, The location is spectacular! We stayed in Casa Toucan 3 (studio apartment) as well as Casa Toucan 2 (one-bedroom) apartment, and both were great, having everything we needed for comfort, convenience and privacy. It also allowed us to do some of our own cooking which we had very much hoped to (and did) do with local ingredients.

As a previous reviewers noted, the information package provided after booking was very extensive and covered pretty much anything we could or would ask, from information on the property, access, rules, amenities, to which restaurants and activities there are in the area. (I highly recommend the walking tour of La Colonia which gives great insight into the local area and its residents, as well as some places to get wonderful fresh food such as produce, tortillas, meats, juices and of course, fabulous tacos) And if there was something we wanted to know that was not in the package, Jon was very willing to help us out.

The location is second to none, being walking distance to pretty much anything we needed. The pool was a perfect size for us to relax by and in, and is literally steps from the beach. The views are incredible, at any time of day and any type of weather (we had sun and rain).

Sharing the "public" spaces with other visitors and the owners was not an issue for us. Everyone was very respectful of each others' privacy, and interactions happened easily if people showed interest. I never felt imposed on in any way. Another review mentioned the cats onsite. At the time of our stay, there were 4 cats, all pretty independent and not pests at all. Two of them barely gave us the time of day, and the other two were more friendly - probably due in large part to us paying them a lot of attention. If we kept the doors and screens closed, they did not bother us in any way, although we were quite happy to have them visit.

We also want to say a special thank you to Jon and Alicia for accommodating an extra night when we made a change in our plans. They did so with zero fuss!

Thank you!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Absolutely everything!
Liked least: That we had to come home sooner than we were ready to.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Jun 2015
Suzie & Mark -

Thank you for your very kind words about your stay with us here at Casa Toucan. It was a pleasure having you here and chatting with you on various topics! It always makes us happy when our guests get acquainted with the "real" Mexico outside of the AI resorts, and you guys are a great example - exploring the Colonia, discovering our wonderful fruit and vegetable stands, and even doing some cooking in several of our local residents' kitchens. You guys have a beautiful passion for life and for travel and a positive energy that puts a smile on our faces!

We hope to see you again soon! Cuídense y Hasta Luego!

Jon & Alicia
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KelseyM83...
Wenatchee, Washington
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Just right!”
Reviewed 22 November 2014 for a stay in November 2014
5
people found this review helpful

We were staying at an all inclusive resort about 15 minutes away from puerto morelos. Took a cab up to the pier and we walked down the beach at sunset. We discovered casa toucan by chance. The view of the place from the beach seemed like paradise. "Can you imagine what it must be like to stay here!?!" We said to eachother. Luckily enough for us, a woman at a bar got us in touch with Jon and he had a room available for us! What a great place to stay! The community of puerto morelos is amazing. You quickly feel like a local and that you belong. We stayed 3 nights and by the end, restaurant workers remembered us by name and hugged us goodbye. Casa toucan felt like a home away from home. Jon was very helpful with recommendations and transportation ideas. I would tell everyone I know to stay here! Amazing!

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Nov 2014
Kelsey & Benj -

We are very happy that you discovered what is so magical bout Puerto Morelos - THE PEOPLE! The sense of warmth and community that we have here is something that is very difficult to find in the U.S. and Canada. When people are nice to you here, it is NOT because they want something from you or because they want you to buy something. It's just because they are NICE PEOPLE!

It was very nice having you as our guests here at Casa Toucan. We are happy that you enjoyed the laid-back lifestyle of Puerto Morelos and that you were able to escape from the confines of the All-Inclusive compound. We hope to see you back again soon!

Best,
Jon & Alicia
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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