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“Not worth preferred club but okay”

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Now Sapphire Riviera Cancun
Ranked #6 of 25 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersSilver level
Flanders, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not worth preferred club but okay”
Reviewed 10 September 2013

We just returned from the sapphire. 5th time at a Now first at the sapphire. Here are the good bad and ugly. The hotel is almost all "al fresco" meaning NO AIR CONDITIONING. Except in three restaurants. Guess this would be okay in Jan Feb but when hot and humid it's horrible. Food was not bad in lemongrass. Could not get through eating in 88 degrees and humid to enjoy the buffet. It's the only one open for breakfast and lunch. Preferred club is a small dark room with a coffee machine and a couple of bottles in it. The staff was INCREDIBLE like they are at the Jade. Note the new owners are of a culture where they like to cut costs and it is apparent at both jade and sapphire as of late. Food took a hit. Other little nice things missing.. Try air conditioning in the summer for example. At any rate Ceasar at the bar was awesome. Never had a negative staff encounter. Even with the preferred debacle they took care of us in any way they could. Like i said food hit or mss. Pools are pools. Room was 4 star at best. Grounds were 4 star but staff was 5 star all around. Note to owners. Take care of your staff since it is your responsibility so they make people come back not your mediocre food or semi clean beach.

Room Tip: Avoid preferred club
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, 11 September 2013
Dear Sir,

Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort.

We value our guests´ feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service. Your very valuable comments will be shared with the executive staff to improve our points of opportunity

Thank you again very much for these comments that enable us to correct and improve these kind of circumstances. We hope you give us the opportunity to regain your confidence in our service.

With kind regards,

Olivia Rodríguez
Social Media Coordinator
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Cuyahoga Falls, Ohio
1 review
Reviewed 10 September 2013

Just got back from Riviera Maya, very sad to be back home. Stayed at NOW SAPPHIRE RIVIERA MAYA. Went there with my girlfriend for our 2 year anniversary. The resort was excellent! The restaurants had great variety. The staff at the whole resort were without a doubt excellent, catered to every need! It took a whole week to decide and looking at reviews before choosing this resort made it tough. After being there for 7 days, I can say this resort offered it all! We started our day bright and early by the pool. Ive been to many resorts, some definitely had their better qualities, but our last resort did not have the entertainment such as this. The NOW ENTERTAINMENT team was amazing, they were there bright and early and had activities from am to pm. They encouraged everyone to join, they were lively, fun and very friendly. From day 1 to day 7, I witnessed more and more people joining in the wild games and activities they had. Did not matter if you were drunk, sober or just relaxing, somehow you laughed as you watched everyone have a great time during the day. They offered evening events as well and if you wanted to check out the nightlife in any area outside, they were the people to contact. TRULY THE BEST there was! I know this review is for the hotel but the NOW ENTERTAINMENT team made it the best. As for the hotel, I did not stay in the preferred, and im more glad because nobody really was at the preferred pool because nobody wanted to miss out on the activities and fun at the pool. If you had kids, it did not matter, they had activities for them as well. Each day the pool bar got bigger and bigger, you made friends and made night plans. That's why the entertainment teams were there. The pool bartenders were great, working hard everyday, they made our day! The resort itself was well outlined, and easy as to not get lost. The evening hotel bars were always filled with people. The nightclub wasn't the greatest, but at least they had a after hours place to dance and drink more! All in all, if you are looking for a hotel that has a great pool, if you are looking to have a fun filled day and one of the best interactive day time at the pool, then this is definitely the hotel. NOW ENTERTAINMENT!!!!!!!!!!! WE WILL BE BACK, and I will make it across the floating sun pads next time im back!!!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dr_Alladino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, 11 September 2013
Dear Sir,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We appreciate your wonderful comments regarding all the services and areas of our resort, same that will be shared with our operations and executives staff, especially with our Entertainment Team, who will be so happy to read they contributed to make your stay more enjoyable

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Best regards,

Olivia Rodríguez
Social Media Coordinador
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Wayne, Indiana
1 review
Reviewed 8 September 2013

Just spent a week for our Honeymoon. We had a great oceanfront room (splurge for the Preferred Club, it's worth it). The food was great, everything clean, nice beachfront. We really enjoyed the Now entertainment team - they had fun things to do if you wanted more than just sitting on a chair all day like water aerobics, volleyball etc. They were all really nice and super friendly and my wife really loved Francesco! We will be returning with Friends next time!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, 10 September 2013
Dear Sir,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun.

We appreciate your time to share your feedback with us through Tripadvisor. Our Executive Chef will be delighted to read your comments. Francisco and the rest of the staff will be excited to hear how much you enjoyed your stay here at the Now Sapphire Riviera Cancun.

We wish to have the privilege to welcome you again in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee, United States
Level Contributor
1 review
Reviewed 8 September 2013

This was the first time for me out of the U.S., and I will say it was the best vacation I have ever been on! EVERYTHING on their website is 100% accurate, and the service / people were phenomenal! I totally recommend it to anyone, and I would love to go back again!

Room Tip: Every room is amazing!
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, 10 September 2013
Dear Sir,

On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful photos!

Thank you very much for taking your time to write a review about your recent stay. All of the comments are shared with the operations staff to let them know our guests’ satisfaction. We are so happy to hear to you had the best vacation!

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
Now Sapphire Riviera Cancun
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 6 September 2013

We stayed at the Now Sapphire late July early August 2013. I have mixed views on the hotel. It does what it says on the tin but it is not luxury. Choose a different hotel if you want 5* treatment and facilities. I noted that the hotel holds a number of grades ranging from 3.5*-5* depending on which site you look at . My assessment is it is a 3- 4* it is not a 4*+ or 5* so don't be fooled.

Check in was swift but lacked detail on facilities and the AI package. For example we had to find out from another guest that the hotel issue booklets with discount vouchers. These can be used in the spa,romantic beach meals and for world wines at the restaurants. The house wine is not very nice so we tended to purchase a bottle of decent wine with our evening meal. We saved 10% on the cost with the vouchers.

The rooms are large and comfortable but are a little tiered and could do with an upgrade. That said they were clean and have all the amenities including a fridge with drinks that are included in the AI package.

The pool is large and is well services for beach towels. You do need to go to the bar to get your drinks. They do have floating pool matts but they could do with an upgrade. The pool is lively and there is lots of noise, if this is is not your thing avoid it.

I would say it was great for family's with kids as there is quite a lot to do with the kids club and parents were quite positive.

I would not choose this as a destination to get married there is nothing exclusive or special about were they hold the events. They are very impersonal set in the dinning areas or the lobby overlooked by all. I heard so many speeches I was beginning to grade them....

The beach is not good, it is wide with fine grade, it is a seaweed beach and the sea does have jelly fish, although these are not in abundance we did see a number of guest get stung. There is a sweeper truck which goes up and down the beach collecting the seaweed. Whilst this is great it interrupts your tranquility and does not clear the weeds.

The real negative is the beach has very little shade and unless you are a preferred guest or get up early to secure a seat with shade you are exposed all day to the sun. The hotel could do with supplying a portable cover for the many chairs without fixed shade. These good be taken in at night.

If you want a good chair get up early to put your towel out or buy the preferred guest package

The pool bar staff are fantastic and mix a wide array of drinks. I must also mention the lobby bar staff who remember your drink and look after you.The drinks available on the AI package are wide and include a lot of international brands although bears and larger choices are limited.

The food is ok nothing special had better in other resorts. Waiting time can be chore for the al a cart restaurants and if you want a seat outside in the French restaurant you have to buy a bottle of wine. Breakfast has a wide choice and we never had to wait a long time for seating. The ocean front restaurant for lunch is basic but at night they serve steak and cook it perfect. The coffee shop is also a nice touch serving coffee, cakes it opens at 7am so great for the early birds. Breakfast finishes at 11am another great touch.

We looked at a few hotels along the stretch of beach and NOW is the poor relation in comparison. That said you get what you pay for so if you are looking for a large family hotel this is good option. If you are looking for 5* service this is the wrong hotel. This was my 4th trip to Mexico and of all the hotels visited this did not meet my expectations. in fairness to the hotel this is because agents are not grading it correctly. For example BA list it as a 5* but trip advisor list it as a 4*. It was not bad enough for me to Change hotels but it was far from the standards of some of the other 4* in the area.

The location is not good, if you do not have a car you will be tied to the hotel trips and taxis, please note the hotel is remote. With one village a 15 min walk down the beach. Playa d carman is about 35 mins away and worth a visit. The beach is nice and there are lots of shops.

Overall the resort is ok. I would however not go back there are far better resorts for the same cost. It is perhaps a good choice if you are a family.

Room Tip: The beach view rooms have a jacuzzi and get the se breeze.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank 210CatherineK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review, 10 September 2013
Dear Madam,

Thank you very much for sharing your comments with us through Tripdavisor. We have read your feedback and we really sorry to know your stay was not what you were expected. We will address your feedback with the operations staff to improve our service in all possible ways.

We appreciate your gracious comments about the pool bar staff. They will be so happy to hear you enjoyed the drinks,

We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the opportunity to welcome you and recover your confidence in our service.

Cordially yours,

Olivia Rodríguez
Social Media Coordinator
info.nosrc@nowresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Now Sapphire Riviera Cancun

Property: Now Sapphire Riviera Cancun
Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
Price range (per night): ₹ 15,502 - ₹ 43,341
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Official Description (provided by the hotel):
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya/Puerto Morelos, Mexico

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