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Now Sapphire Riviera Cancun
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Savings alert! 11% below average rates

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Reviews (8,462)
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5,384
2,007
732
211
128
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5,384
2,007
732
211
128
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All reviewsbluewater grillpreferred clubthe blue water grillmarket cafelemongrass restaurantpreferred poolentertainment teammain poollobby bartropical viewfrench restaurantbali bedspreferred statuspreferred guestocean frontother resortsjuan carlos
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6,740 - 6,745 of 8,462 reviews
Reviewed 27 April 2012

I wanted to give a shout out to the amazing staff at NOW Sapphire! My family was there for a week in February & I taught yoga classes. Freddie, the entertainment manager was so accommodating, helpful & laid back. We really enjoyed all the entertainment staff & they were so friendly & fun for our little kids!

We took our kids ages two & five & they had the best time! What was great for kids: The bathrooms are big enough to slide the crib in & shut the door if you need your little one to have their own space, we brought a small fan to put in the bathroom for nap time because it is loud when other people shut the doors to their hotel rooms, room service 24/7, buffet to pick whatever your kids like, drinks by the pool & beach delivered all day long, the kids club had sand toys that they let us borrow, family friendly entertainment shows every evening, small coffee cafe in the lobby for sandwiches & snacks in the afternoon, I didn't bring sippy cups but would next time since they don't have cups with lids for kids

Enjoy!

  • Stayed: February 2012, travelled with family
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1  Thank Kendra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this reviewResponded 15 May 2012

Dear Sir /Madam,

Many thanks for your review on your recent stay with us at Now Sapphire Riviera Cancun. It is always pleasing to receive positive comments. We share the feedback with the operations staff. They will be glad to know they were able to assist you.

We look forward to welcoming you back in the future.

Cordially yours

ORV
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Reviewed 27 April 2012

The last time I was in Cancun, 25 years ago, I got very ill. I was not looking forward to returning to the area but the family was insistent we go for a vacation before my daughter gave birth to her son. We all (8 of us) had a great time. Food was great, especially breakfast. Specialty restaurants were not exceptional but v good; very similar to cruise restaurants. Pool bar was fun with energetic staff to serve you. Beach and pool chairs were plentiful. Lobby at night was great for a happy hour drink before dinner. Beach was pristine. The entire resort was well cared for. Staff was terrific at every turn from front desk to bellmen to waiters to bartenders to room staff. This is not an over the top resort but terrific in every way. We would return without hesitation. I highly recommend this resort.

  • Stayed: April 2012, travelled with family
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Thank WBQ47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this reviewResponded 15 May 2012

Dear Sir / Madam,

Thank you for your comments. We are pleased to read that your experience with our staff and service were excellent. They will be so pleased to know they were able to assist you.

We greatly appreciate your visit and we hope to be able to serve you again.

Cordially yours

ORV
Social Media

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Reviewed 27 April 2012

The Now Sapphire is an awesome place, very different from the monster hotels with dozens of floor in Cancun. Me and my wife had a wonderful time, the food is great, room service 24/7 with great food.

  • Stayed: April 2012, travelled with family
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2  Thank Pietro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NowSapphireRC, Social Media at Now Sapphire Riviera Cancun, responded to this reviewResponded 15 May 2012

DearSir / Madam,

Thank you for sharing your gracious comments on Tripadvisor. We are happy to know you had a wonderful time with us.

We hope to welcome you again for your first wedding anniversary.

With kind regards,

ORV
Social Media

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Reviewed 26 April 2012

After enjoying a very pleasant stay, my wife discovered ,when we arrived back home in Colorado, that she had left her leather jacket behind in our room. In contacting our travel agent, we were very pleased to receive the news ,within 2 hrs of notifying the hotel, that the jacket had been recovered. Perfect ending to a perfect stay.

  • Stayed: April 2012, travelled with friends
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3  Thank Dick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 July 2012

Dear Sir / Madam

Thank you for sharing your feedback on Tripadvisor. We will share your comments with the operations staff. We are happy to know you had a very pleasant stay.

We hope to welcome you again very soon.

Cordially yours

ORV
Social Media

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2012

Stayed at the Now Sapphire in March 2012. The resort exceeded my expectations for the cost. The staff at this resort are the real winners. The staff at the Now Sapphire were the most friendly and helpful staff I have ever encountered on any trip I have taken. Search out Irene in the Lobby Bar and you will have a great night of great service and plenty of laughs. The food at this resort is very good and the no reservation/no limit policy is an outstanding concept. The resort is relatively small compared to some other resorts but the pool area is huge and service, again, is fantastic there. Our room was very well appointed and clean. I can not say enough good things, and will definitely return.

  • Stayed: March 2012, travelled with friends
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3  Thank D T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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