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All reviewsprivate poolbose sound systempool barbedroom suitein room diningsmall roadhotel is situatedkids roomgreat for familiesboat avenuerelaxing stayrainy seasonout of the waybang taofamily holidaythai foodlow season
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Reviewed 3 June 2018 via mobile

Decided to book a last minute trip over the weekend from Bangkok to Phuket and stayed at this lovely Gem. From the arrival until departure everything was flawless and the staff were such an asset to this place. As we arrived with the taxi the staff opened our doors and waited with flowers and refreshing towels as well as a refreshing cold lemongrass tea. We took advantage of the hotel credit which you could purchase upon arrival which was a great deal, not to be missed. We knew the weather would not be that great as it was the rainy season but this did not stop us from enjoying their spa and kick-boxing as well as the palm bar in the evening. A big thank you to all the team members who made our stay memorable and we will return for an extended weekend within the coming month.

Stayed: June 2018, travelled on business
2  Thank Marvincc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MovenpickBangtao_HM, General Manager at Movenpick Resort Bangtao Beach Phuket, responded to this reviewResponded 8 June 2018

Dear Marvincc,

Thank you very much for choosing Mövenpick Resort Bangtao Beach for your accommodation during your weekend stay in Phuket.
I am delighted to read that you had a wonderful stay at our pristine resort and that you felt well cared for by our great team of service professionals.

The resort credit is indeed a great deal and I am glad that you enjoyed it.

I would like to take the opportunity to thank you for this wonderful review and your recommendation, and we look forward to welcoming you to our paradise resort when your travels bring you back to Phuket.

Kind regards,

Michael Wenk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2018

We were picked up from the airport by a designated hotel car. While the price was a bit expensive, the car and the driver were great.

Upon our arrival we were greeted with beautiful flower bracelets and tea. The outside reception is not air-conditioned, but it works with the vibe of the hotel. Everybody was warm and welcoming.

We have booked a standard room, but got a complimentary upgrade (to a room with balcony and more space.) As we arrived early, the front-desk agen offered us a discounted breakfast.

Breakfast is full of different options: egg station (all styles), pancakes & waffles, pastry & bread station, fruit, cereal, as well as traditional Thai dishes; you name it - they had it. Even though the breakfast is buffet style, the staff is still willing to serve you anything.

Upon the entry to our room, we found it beautifully decorated with towel art (two beautiful swans, decorated with flower petals all over the bed) "signed" with bamboo "Happy Honeymoon."

Throughout the rest of our stay, the level of professionalism and hospitality has been consistently great. The housekeepers decorated our bed again throughout our stay (leaving a small tip under the pillow is a great way to show appreciation.)

The roomservice was good as well, with the menu slightly different from the one in the restaurant (although we found out you can mix and match). We also ordered cocktails to the room - they got delivered by Aof, the head bartender, which was a great touch.

There is only one restaurant in the resort. However, do not be discouraged as the menu is rich and extensive. Divided into western and Thai selection, there is a vast range of available dishes. From tuna tartare & pad thai, to curry-fish to cheeseburgers & pasta. We have stayed there for 7 nights and tried something different every day. The desserts were delicious (especially chocolate fondant with vanilla dream ice-cream on the side!)

The drink bar was a great place to finish the day. Aof, the head bartender, was just great. I personally do not like sweet drinks, and he totally got us, creating variations of different cocktails tailored to our tastes. Also Lauren (who we think may be the staff manager) has been helpful, kind and and provided a very hands-on care, making sure we are fine. The entire staff at the restaurant always enriched our days with smile and kindness.

The only thing that was not great about the food experience was waiting time - main dishes take really long time to arrive (although definitely worth the wait), so we recommend going for an appetizer. However, at the end of every visit, we received a piece of Movenpick chocolate, which for me, a chocolate lover, was a perfect accent to finish dining.

Last but not the least - all of our interactions with the front-desk/concierge has been exceptional. The agents has always been helpful, whether we wanted to book a car, see trip options or ask for advice on local attractions. Gratsela, the front-desk supervisor, has been especially helpful with planning all of our trips in Phuket and making our experience better overall.

All in all, the staff has been very professional, welcoming and catering to our needs. Everybody greeted us with a friendly hello and smile. As for the hotel grounds, the pool area was beautiful (also with a bar & basketball hoops) and the access to the beach is quite perfect. Towels are always available to be taken both to the pool area & the beach. We are in fact looking forward to coming back for our anniversary!

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank 3yaku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MovenpickBangtao_HM, General Manager at Movenpick Resort Bangtao Beach Phuket, responded to this reviewResponded 8 June 2018

Dear 3yaku,

Thank you very much for taking the time to share your detailed feedback about your recent stay with us at Mövenpick Resort Bangtao Beach Phuket.

I am delighted to learn that you chose to spend your special occasion with us and glad that we could exceed your expectations.
It is always a pleasure receiving wonderful compliments such as yours regarding our resort and facilities; and I am thrilled to know that the impeccable service of our staff contributed to your lovely honeymoon. I will be pleased to share your kind words with the whole team and especially with those you had mentioned.

To know that you have enjoyed your stay with us is a great encouragement to all of us here at the hotel and we truly look forward to welcoming you back for your anniversary!

Kind regards,

Michael Wenk

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Reviewed 15 May 2018

For the first time ever we are posting a review while we are still in a resort, with 9 days to go we feel we should let anyone know who is thinking of staying here to take the plunge and book it. We are in a 2 bedroom room with a private pool which has an excellent unobstructed view of the sea, for those of you who may think this resort is on the beach it isn't it is actually securely situated right next to the beach for access with the added bonus of being a private resort.
Breakfast each morning has been excellent, there's a lot of choice including the usual cereal, fresh juices, fruit, pastries, cooked breakfast items such as sausage and bacon, any type of eggs cooked to order, pancakes and waffles. There is also a great deal of Asian breakfast items too.
This resort offers a unique experience of in room dining where one of chefs comes to your kitchen and cooks the food you have chosen from the menu from scratch, we had a great time 'helping' chef prepare some of the food and best off all we also had a waitress who took away all the dirty plates. We enjoy cooking at home so for us it was great watching how Thai food is prepared.
The room is well appointed with all the amenities you need for your holiday, if something is missing or you need a certain item you just ask at reception and they fix it for you. Reading some previous reviews from people who take photos of marks on floors etc this place is a busy resort, lots of people coming and going and things may get broken etc but they can all be rectified. Things like that shouldn't get places marked down, we all need to be realistic. We had an issue with our safe not opening very early one morning 15 minutes before a game of golf, the reception team and the engineer worked quickly and efficiently to rectify the problem and my husband was able to get to his booked taxi well within time. Things like this should be praised not complained about.
All the staff are friendly and helpful, up to now the one who stands out for us is Nui at the pool bar. He is such a friendly person and always has a smile.
The resort is conveniently located to Boat Avenue where there are many bars and restaurants, a taxi is only 300 baht but many of the restaurants offer a free collection and drop off service.
We are looking forward to the rest of our holiday.

Room Tip: If you can afford it splash out for a pool suite
Stayed: May 2018, travelled as a couple
1  Thank AmandaAndBarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MovenpickBangtao_HM, General Manager at Movenpick Resort Bangtao Beach Phuket, responded to this reviewResponded 29 May 2018

Dear AmandaAndBarry,

It was an absolute pleasure having you stay with us and I would like to thank you for posting such a wonderful review about your recent visit to our beautiful resort.

I am delighted to read your positive feedback about the in-residence chef and it will be my pleasure to share your word of compliments with the whole team and especially with Nui at the pool bar.

It is always a pleasure receiving wonderful compliments such as yours regarding our resort and facilities; and we are thrilled to know that the impeccable service of our staff made you feel cared for.

My team and I are very happy to be part of your Phuket memories and are looking forward to having the pleasure of welcoming you for another perfect getaway soon.

Kind regards,

Michael Wenk

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Reviewed 22 April 2018 via mobile

We stayed here this week, for the second part of our Phuket holiday. We have stayed in a few different resorts in the Bangtao area in the past and this was the first time at Movenpick. We only had four days, a couple more would have been great.

The 2 bedroom pool suite was amazing, spacious and perfectly suited to our needs. Signs of wear and tear are starting to show quite noticeably though.

The breakfast buffet was excellent and very extensive with something for everyone. Staff were wonderful. We dined out each evening, so can’t comment on the dinner option.

The resort itself is stunning with a gorgeous pool area. On our first afternoon, we attended happy hour at the pool bar, only to find that the staff there did not actually know how to make the cocktails on the menu. The language barrier also was difficult at times and not something we have seen at high end resorts in the past. It seemed that only the new bar manager Laurent was able to make drinks. He is a very friendly and helpful person and a great asset for this resort. He informed us that a new bar team is coming end of the month.

While this resort would be perfect for many travellers, our kids aged 12 and 6 found it lacking in atmosphere a bit and there was not a lot for them to do besides swimming and playing in the pool, however, they really enjoyed that.

All up, we had a lovely time and would recommend this resort to anybody looking for a boutique experience close to the pristine Bangtao Beach.

Thank you to all of the hard working staff.
A special mention goes to Sine, a lovely lady who was very helpful and friendly.

Stayed: April 2018, travelled with family
Thank Simone_1903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MovenpickBangtao_HM, General Manager at Movenpick Resort Bangtao Beach Phuket, responded to this reviewResponded 30 April 2018

Dear Simone_1903,

Thank you very much for choosing to stay with us on your recent visit to Phuket and for taking the time to post your feedback here on TripAdvisor.

I am delighted to read that you and your children had an excellent time with us and you enjoyed our hotel facilities as well as the personalized service provided by my team. I will be happy to share your compliments with Sine and Laurent.

Please accept my sincere apologies about the service issue you encountered at the pool bar. This has been addressed and I can assure you that will not happen again.

My team and I hope to have the pleasure of welcoming you and your family for another excellent getaway soon.

Kind regards,

Michael Wenk

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Reviewed 19 April 2018 via mobile

Booked a 2 night birthday celebration just after peak Songkran season. How lucky was I that our 1- bed suite was upgraded to 3 bedder. Not that we needed more bedrooms, but we found ourselves in the left corner which didn't face the pool directly. This meant more greenery and privacy.

Plus we were allowed early check in arriving in the morning. After being escorted to the room, a birthday cake was immed delivered to the suite.

We had visited this resort before when a friend hosted a dinner with personal Chef cooking on the huge balcony and fully equipped kitchen.

Loved the atmosphere, pool was never crowded despite running at nearly 90%. Great friendly and personal check in, out and concierge exp Gratsiela. Small intimate Palm Cafe where buffet breakfast was served.

Small touches that could improve this fab hotel
a) coffee maker in the swish kitchen
b) more hooks in bathroom please
c) didn't use the Blossom Spa after checking it out. Strange that it's downstairs in the basement accessed via the car park.


Stayed: April 2018, travelled as a couple
Thank AsianGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MovenpickBangtao_HM, General Manager at Movenpick Resort Bangtao Beach Phuket, responded to this reviewResponded 30 April 2018

Dear AsianGM,

It was a pleasure having you stay with us and thank you for taking the time to share your feedback about your experience at Mövenpick Resort Bangtao Beach Phuket.

I am glad that you enjoyed your spacious suite and that the service provided by our staff was impressive. We take great pride in ensuring all our guests have a memorable stay with us and I am glad that Gratsiela contributed to this unforgettable experience. Many thanks for the amazing feedback, which I will happily share with the team.

Please note that your recommendations have been noted and we will work on improving these points for your future stay.

We all truly look forward to welcoming you and your wife back for another great holiday treat.

Kind regards,

Michael Wenk

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