We are currently on site in touring and would like to bring a few issues to your attention.
We have made several calls to reception regarding the bins not being emptied and rubbish blowing about the touring area.
We cannot empty the waste or toilet due overflowing into the field and path.
The showers are not draining away and doors missing from cubicles.
The swimming pool is so cold that we cannot use it comfortably. We have heard that the heating is broken in the pool and we saw gas blow heaters on all night trying to keep it warm. This is not acceptable and customers should be aware of the problem. The sound in the entertainment complex is way too loud and goes on till midnight which is right next to the touring area.
This is backed up by several complaints on trip advisor where other tourists have brought up the same issues.
After calling reception many times only to be told "I've only just to on shift so I don't know" or "we will get someone to come and take a look". This is very unhelpful and all the problems are still here.
We are currently on site if we can get someone to speak to us please.More
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