We stayed in this hotel for skiing holidays in Feb 2013, family of three with a 9 year old child.
Overall the impression of the hotel is very good. Guillem is a larger friendly hotel with easy access and good facilities.
The staff at the hotel organised the ski-school and ski-passes for us, there is also a discount for ski-rents in an associated shop next to the slopes - the service at the hotel was great, especially because we could pay for all the things (ski rent, lift passes, drinks) in one go, at the time it suited us and without queues!
Rooms are large - we had a separate bedroom for adults, TV, sofa, extra bed, two small balconies - great. All furniture and fittings, the floors and walls are in a good state of repair and are clean. Public areas are clean and nice, small bar for a late evening drink and a "common room" with a fire place add charm and value.
The wellness facilities are not bad - there is a Sauna, a Turkish Bath, Hot and "not too hot" water jacuzzi as well as a swimming pool. All usable by children and adults alike. The sauna is quite small (sits about 6) for such a large hotel.
We had breakfast and dinner there (a la carte menu with starter/main/desert). It is OK. Unfortunately "just ok". Breakfast is "what you would expect" - full English + the standard continental buffet. For the dinners I would wish more salads and "healthier choices", the mains were always two fish and two meat dishes, usually accompanied by pasta or potatoes.
It is MUCH farther from the lift than it looks on the map - you will have to take the "train" to the slopes; it runs every 10-15 minutes, but you might miss one at busy times: there are just too many people trying to get to the slopes on time for ski-school.
If we are going to Andorra again, Guillem will certainly be on our list of places to stay.
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