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“Comfort and service at a premium!”

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Papillon Beach Huts
Reviewed 11 January 2017 via mobile

I arrived just before Christmas and stayed well into mid January and enjoyed every minute here. The staff are so friendly and incredibly accommodating especially to a single traveller like myself. I was treated like family and felt as if I was at home in my own comfortable atmosphere. The rooms are clean and come with bug nets with and incredible view of South palolem beach. The owner (the heaven) has gone above and beyond to make sure my stay here is safe and affordable. He has done everything he could to accommodate my needs and I would absolutely recommend papillon to anyone wanting a relaxed and comfortable stay in Goa. Extra point: money issues here in India have been difficult but at palolem you can keep a tab during your stay and pay with card for food, drink and even cab rides to and the airport. This is has been super helpful and a big stress relief during my stay.

Stayed: December 2016, travelled solo
1  Thank Hayley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (114)
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11 - 15 of 114 reviews

Reviewed 29 December 2016 via mobile

Papillon is a great place to stay - right at the end of the beach next to the picturesque rocks which can be climbed to watch the awesome sunset. Food is great - both local Indian cuisine and the more continental dishes - never had a bad meal and don't need to eat anywhere else on the beach because the food was so good. The huts are exactly what you need with excellent mosquito nets and comfy mattresses. You can pay for nicer huts that have open showers etc but even the standard ones are great. The best part of papillon however is the manager Heaven. He is so welcoming, will cater to your every need and does everything he can to ensure you have the best stay. All the staff are wonderful and I would highly recommend it to anybody - will definitely return here next time I visit!

Stayed: December 2016, travelled solo
1  Thank BeccaNaish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2016 via mobile

Nice, clean and reasonably priced huts directly on the beach, for every budget and lifestyle. We were welcomed very friendly and the view from our deluxe beach front hut was breathtaking.

The food is delicious and the menu offers everything which the heart desired: best Indian Food on the beach and cocktails, don't miss the fresh fish!! Ask for Lobster or crab, mouth-watering.

Very friendly, helpful and honest owner/staff. Heaven the owner is always there and gives you support in any matter - specially due to the annoying money issue he provided us and other guests with cash. What a good soul!

The perfect place to enjoy your holidays, without worries - you can also pay by Credit card!

Stayed: December 2016, travelled as a couple
1  Thank MondoBello75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2016 via mobile

We, 3 families stayed for 2 nights in Feb 16. While on check-out, made a payment of 2463/- on a Credit Card against food bill, the swipe machine didn't print the payment slip, however I'd got the payment made message from the banker. The owner said the payment is not processed & asked for another Card, which I handed over. Again on other Card the payment was done & with some tweaks, the Card swipe machine printed the payment slip this time. I was assured that the payment was not received on 1st Card. However when both my credit card statements came, the payment was done by both the bankers. Since then I'm following up with the Hotel, with all proofs of payment done twice, only to get no response or avoidance.
Since it's not a huge amount to call for consumer court help, but it shows the attitude of the Hotel towards it's guests, & hence it calls for a open review on all travel forums.
Suggest you to please stay away from these kind of cheats, who asks it's guests to make full payment of entire planned stay even before checkin & doesn't care to refund wrongly received money.

Stayed: February 2016
3  Thank sumit_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Papillon_Beach, Owner at Papillon Beach Huts, responded to this reviewResponded 23 December 2016

Dear Guest,
We are very concerned that this has happened to you. We are unaware of this incident occurring and offer our sincerest apologies.
If you could be more specific with your date of payment and any reference numbers supplied by your credit card company i will cross check all our transactions from this day.
Off course if we have recieved two payments we will refund you immediately.
If we have only recieved a single payment please send us a copy by email or whatsapp of both credit card statements and we will chase up the missing payment.
We are very sorry for this issue deterring from what we hope was a lovely stay at Pappilon Beach Huts.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2016 via mobile

Lovely stay at Papillon Beach Huts! The manager, Heaven, made us feel completely welcome from the minute we arrived. The Huts are nice and clean and right on the beach front. The bar / lounge area is very comfy with big sofas and the option to eat dinner on the sand in front of the sea! The food is also excellent with a huge choice of different dishes and the waiters are so friendly!
Getting money is a huge problem in India at the moment, but Heaven has been able to help us with cash which has been a life saver!!
Thanks Papillon - until next time!

Stayed: December 2016, travelled as a couple
Thank rubyturbett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Papillon Beach Huts

Address: Ourem, Palolem, Canacona 403702, India
Region: India > Goa > South Goa District > Canacona > Palolem
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #12 of 53 Speciality Lodging in Palolem
Price Range: ₹ 6,903 - ₹ 8,010 (Based on Average Rates for a Standard Room)
Number of rooms: 20
Official Description (provided by the hotel):
Situated on the peaceful south side of the beach is Papillon, the perfect place to unwind and experience the unique beauty of Palolem.Papillon began life in the season 2007/08 as a beach bar and restaurant and has now evolved to include quality accommodation made from natural wood and bamboo, and ayurvedic massage centre. Papillon is run by Heaven with valued support from their team of hard-working, friendly and helpful staff who believe that nothing is too much trouble. ... more   less 
Also Known As:
Papillon Beach Huts Palolem, Goa

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