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Christen B
Golden, Colorado

Amazing hotel, friendly staff

Review of Radhoo Tulum
5.0 of 5 bubblesReviewed 6 May 2021
I just spent a week at Radhoo and it was magnificent.
Setting: this hotel is stunning. it is simple luxury. the rooms are clean, decor modest and beautiful, and the pool is the best one I saw in all of tulum.
Service: the staff were friendly and helpful. each day our group of 20 was there, they just got better and better. they work long days, but never let it show in their attitude.
a special thank you to mateis and rafael for bringing my morning coffee each day and never letting me pass by without a friendly check-in. isaac's and abdiel hospitality was above and beyond.
Date of stay: April 2021
Room Tip: the suite's have a bit more space and a coffee maker (which is essential to my early morning...
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guillaume Robert, Owner at Radhoo Tulum, responded to this review
Responded 7 May 2021
Dear Christen, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to Rafael and Matias, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 2 May 2021 via mobile

Just spent a week at the Radoo hotel in Tulum and can’t say enough about the place! Stunning pool and rooms. The staff was outstanding..always so nice and attentive. I’m trying to think of one negative, but coming up with nothing.

It’s great to know next time I’m in Tulum I don’t need to search for a hotel..I’m staying at Radoo!

Date of stay: May 2021
Trip type: Travelled with friends
Thank rykent123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guillaume Robert, Owner at Radhoo Tulum, responded to this reviewResponded 3 May 2021

Dear guest, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us!
It would be a pleasure to see you next time! Best wishes.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2021

Our Radhoo Tulum experience was better than expected. The Hotel is new and very clean. The staff is very nice and helpful any questions or concerns were answered immediately through the concierge whatsapp. The pool area is very relaxing and large so all guests have enough space. The beach is just a 2min walk from the room which is great! Breakfast very tasty and there is always something else to pick from. Overall a great experience and will definitely visit again.

Room tip: Great jungle view, nice pool, close to the beach
Date of stay: April 2021
    • Rooms
    • Cleanliness
    • Service
Thank Denndovi22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guillaume Robert, Owner at Radhoo Tulum, responded to this reviewResponded 29 April 2021

Dear Dennis, thank you so much for sharing your positive feedback and praises from your experience at Radhoo Tulum!
Providing our guests with a wonderful experience through quality service is what we strive for and I'm glad to hear that our level of service was one of the highlights of your stay.
We certainly hope to welcome you back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2021 via mobile

We had the best time at Radhoo. everything from the location to services provided by the conciergerie was perfect. I strongly advise you to book the delux suite so you can have a splendid view of the sunset 🌅. Very romantique!

Ps : everything there is eco friendly

Date of stay: April 2021
Trip type: Travelled as a couple
Thank TessaCmr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guillaume Robert, Owner at Radhoo Tulum, responded to this reviewResponded 27 April 2021

Dear Tessa, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us at our amazing Delux Suite!
It would be a pleasure to see you next time! Best wishes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2021 via mobile

Amazing stay! Loved the room, the breakfast (really amazing!! better than other famous places like Azulik and Real Coconut) and the pool. The service is also so amazing. Isaac helped us with all reservations, and they were all so kind and helpful. We will definitely stay in Radhoo again when we come back to Tulum

Date of stay: April 2021
Trip type: Travelled as a couple
Thank 938brunaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guillaume Robert, Owner at Radhoo Tulum, responded to this reviewResponded 29 April 2021

Dear Bruna, thank you so much for sharing your positive feedback and praises from your experience at Radhoo Tulum!
Providing our guests with a wonderful experience through quality service is what we strive for and I'm glad to hear that our level of assistance was one of the highlights of your stay with us with Isaac being a true ambassador of our standards and values. We certainly hope to welcome you back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021

The new management team and especially Isaac was a pleasure to be hosted by! Isaac made us feel comfortable and taken care of the moment we arrived. He went above and beyond by ordering us breakfast straight to our room, showing us the neighboring properties, and giving us great recommendations around the area. The room looking over the jungle with the nets was a breath taking space to spend time quality time connecting and practicing yoga. It’s a easy place to miss off of the main road, but a hidden treasure indeed!

Date of stay: April 2021
Trip type: Travelled as a couple
Thank CollinD808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guillaume Robert, Director General at Radhoo Tulum, responded to this reviewResponded 16 June 2022

Dear Collin, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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