We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“High quality front of house, lovely spa, disappointing housekeeping”
4 of 5 bubbles Review of Grand Hyatt Goa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Grand Hyatt Goa
Ranked #1 of 2 Hotels in Bambolim
Certificate of Excellence
San Francisco
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“High quality front of house, lovely spa, disappointing housekeeping”
4 of 5 bubbles Reviewed 9 July 2012

Just spent four nights here for a conference. Lovely hotel buildings, great idea to have no guest rooms in the main hotel building meant that the music and parties could be loud and fun. Really impressed with the staff in public areas particularly the Capiz Bar.

I was in Guesthouse #2. Someone needs to go through the room and check that everything works. Housekeeping was sparse. The bath tub was grubby and there was a dirty spoon on a shelf by the bed. The shower drain was slow to empty, the loo flush was temperamental and my room was not made up until the afternoon. I only had proper turn down service one night. The rest of the time things were done in a very cursory fashion.

The spa was lovely - the rooms are very well appointed and I got a good deal on a Monsoon Package of a second treatment included for the price of a single 90 minute session.

Room Tip: Check your room carefully before settling in. Ask for ocean views. Guest houses 1 and 2 are quiete...
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MissJudith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StefanRadstrom, General Manager at Grand Hyatt Goa, responded to this review, 16 August 2012
Dear MissJudith,

Greetings from Grand Hyatt and Beautiful Goa!

Thank you for taking a brief moment to share feedback of your recent stay at our resort. I am glad to know that you liked our conference venue, service at the Capiz bar and in particular your special mention of our Shamana Spa.

Nevertheless, I have also noted your comments regarding the issues in the room. This is not our usual standard of service. I regret that we fell short on this occasion. However, I have discussed the same with the concerned departments to avoid future reoccurrence.

Thank you once again for bringing these problems to my notice to be resolved. I hope this incident does not ruin your impression about Grand Hyatt Goa and we hope you visit again and give us an opportunity to serve you better.

Do visit us on Facebook and stay up to date on activities planned at Grand Hyatt Goa.

Warm regards,

Stefan Radstrom
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,089 reviews from our community

Traveller rating
    1,143
    584
    189
    83
    90
See reviews for
746
447
65
456
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (617)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 July 2012

They really don't care about the guests beyond a point .. The check in and check out were not pleasant .. Compare it with the standards of oberoi and taj in India .. This one really needs a lot of work
If it rains they don't care how u make to your room .. Umbrellas missing .. Carts parked and drivers are busy on mobiles and chatting amongst themselves ..
It's a lovely looking property but u will notice the service level flaws throughout your stay ..

  • Stayed July 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarjeetC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StefanRadstrom, General Manager at Grand Hyatt Goa, responded to this review, 24 July 2012
Dear HarjeetC,

Greetings from Grand Hyatt Goa!

Thank you very much for your recent stay with us and having taken the time to share your feedback. Your feedback here and the one shared with my colleague Glenn Peat is extremely important to us and allows us to constantly keep our standards and improve our performance.

We have noted your comments regarding the check-in, missing umbrellas and the drivers, all of which clearly dampened your stay. Please accept my apologies for the inconvenience caused. The service quality you have experienced definitely does not correspond to the level you expect at Grand Hyatt Goa.

I appreciate you bringing these issues to my notice to be resolved.

It would be our true pleasure to welcome you back to Grand Hyatt Goa and have the opportunity to serve you better on your next visit.

Do visit us on Facebook to stay up to date on activities planned at Grand Hyatt Goa.

Warm regards,

Stefan Radstrom
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmadabad, Gujarat, India
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 6 July 2012

My experience was amazing for this hotel. Just nice hospitality. Warm welcome.willdefinately recomend all people to stay in the same. Rooms were good and nicely make up. However just check some rooms have bathroom tub with some spots.
No other thiong that we have to writer bad about it. I had gone with my family and my 3 years old daughter. Waht is the main thing she like to be in hotel only rather then moving out.
She also enjoye d a lot. The food also is good. Their daily live counter food were delicious. Even pizzas were also awesome.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vishal J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StefanRadstrom, General Manager at Grand Hyatt Goa, responded to this review, 24 July 2012
Dear VishalJadawala,

Warm greetings from Grand Hyatt Goa!

Thank you for taking a quick moment to share your review. I am very pleased to hear that we met your expectations and hope you had a memorable time with us.

Sincere thanks for your kind words and please be assured that we will continue strive to meet our guest’s expectations. I will definitely pass on your comments to all my team members who contributed to making your stay with us a memorable one.

Thank you again for the wholehearted recommendation and we hope to have the pleasure of hosting you and your family again sometime soon.

Do visit us on Facebook to stay up to date on activities planned at Grand Hyatt Goa.

Warm regards,

Stefan Radstrom
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indore, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 July 2012

We went to North Goa for vacation though all plan was spoiled by monsoon and i made immediate booking in grand hyatt, as nothing much was left around baga and other beaches.
The property is a new and spacious one with very soothing ambience. As its a new property water sports and other activities was not started. so for entertainment there was not much to do. but the hospitality and services was beyond expectations. one of the best staff always interested for providing their services. Good restaurants and yummy desserts.
had a worth and meaningful vacation.

Room Tip: Rooms facing swimming pool and beach both.
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rish14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StefanRadstrom, General Manager at Grand Hyatt Goa, responded to this review, 24 July 2012
Dear Rish14,

Thank you for choosing Grand Hyatt Goa. We appreciate your kind words.

It is indeed a great delight to know that you had an incredible stay with us and enjoyed the food at our restaurants and the service provided by our staff. I will definitely pass on your compliments to the staff that made your stay a memorable one.

I am glad to inform you that for next season we are already preparing to have some great leisure activities to keep our guests entertained at our resort and on the Bambolim Bay.

We look forward to welcoming you again for a relaxing holiday.

Do visit us on Facebook to stay up to date on activities planned at Grand Hyatt Goa.

Warm regards,

Stefan Radstrom
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karur, India
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 5 July 2012

The property is a new and spacious one and it was beautifully done. The whole property was maintained very nicely and they have 5 types of restaurants to enjoy different types of food.
I must refer to the front office persons who were very much not interested in attending us at any time. They were looking forward to only group checkin and our experience with them made us feel bad.
The room service was not what you expect from a property like this. The food was served cold and were in tiffen boxes also takes longer time.
Our experience with the different restaurants made us very happy. With the way the persons responded made us very happy and wanted us to stay for more. They made sure that we had a great time and were friendly. They have a good set of cocktails which are very passionately made and are very good. Willing to check them out again but the front office thought makes me uncomfortable.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MadhuKarur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StefanRadstrom, General Manager at Grand Hyatt Goa, responded to this review, 24 July 2012
Dear Madhukarur,

Greetings from Grand Hyatt Goa!

Thank you for taking the time to provide us with your valuable feedback following your recent stay at Grand Hyatt Goa.

Please accept my sincere apologies for any inconvenience caused. Your displeasure with regards to front office staff and Room Service has been noted. Rest assured that I have discussed the same with the respective departments to avoid its reoccurrence. Thank you once again for bringing these issues to my attention to be resolved.

On a positive note I am glad to hear that you enjoyed the views at our property as well as our dining venues, particularly the service provided by our staff at the restaurants, and above all the remarkable cocktails.

We do hope you visit again soon and give us another opportunity to delight you.

Do visit us on Facebook to stay up to date on the activities planned at Grand Hyatt Goa.

Kind regards,

Stefan Radstrom
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Bambolim
34.2 km away
The Leela Goa
The Leela Goa
#1 of 10 in Cavelossim
4.5 of 5 bubbles 2,172 reviews
6.0 km away
Goa Marriott Resort & Spa
24.3 km away
Taj Exotica Goa
Taj Exotica Goa
#1 of 14 in Benaulim
4.5 of 5 bubbles 2,857 reviews
Show Prices
Show Prices
Show Prices
10.4 km away
Vivanta by Taj - Holiday Village, Goa
11.7 km away
Novotel Goa Resort & Spa
Novotel Goa Resort & Spa
#7 of 64 in Candolim
4.5 of 5 bubbles 880 reviews
5.8 km away
Vivanta by Taj - Panaji
Show Prices
Show Prices
Show Prices

Been to Grand Hyatt Goa? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Grand Hyatt Goa

Property: Grand Hyatt Goa
Address: P.O. Goa University, Bambolim 403206, India
Phone Number:
Region: India > Goa > Bambolim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bambolim
Price range (per night): ₹ 8,609 - ₹ 21,137
Hotel Class:5 star — Grand Hyatt Goa 5*
Number of rooms: 314
Official Description (provided by the hotel):
Grand Hyatt Goa is an enchanting destination resort and spa set on the calm waters of Bambolim Bay in North Goa, seven km from the capital of Panaji and 25 km from Dabolim Airport. Inspired by a 17th century Indo-Portuguese palace, the resort is spread over 28 acres of colourful, tropical gardens and lush lawns that roll down to the water’s edge. Grand Hyatt Goa presents spectacular views from several of its rooms, suites and restaurants. With a wide selection of authentic cuisines and flavours from different parts of the world, the resort’s several restaurants welcome guests with the traditional warmth of a Goan residence. An extensive spa and fitness centre, indoor and outdoor swimming pools and Camp Hyatt facilities for kids offer a complete recreational and wellness experience for couples, friends and the entire family throughout the year. Grand in scale and design, the resort offers the largest banquet facilities in Goa (over 3,000 sq mts) which are perfectly suited for grand weddings, social events, conferences and small and large meetings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hyatt Hotels Corporation, Hotels.com, HotelQuickly, ClearTrip, Agoda and Yatra so you can book your Grand Hyatt Goa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Goa Hotel Bambolim
Grand Hyatt Goa Bambolim

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing