Family friendly and relaxing. one of our favourite places to visit and we look forward to it every time. We have been coming to this hotel for 19 years and love it! if you like to relax this is your place. It is the best beach for small kids! The Lagoon is great for snorkelling. The hotel shuttle service is perfect to get to the shops and restaurants, we didn't even rent a car.
Thank you for your glowing review and for choosing to stay with us for the past 19 years—it’s an honor to be part of your family’s traditions! We’re delighted to hear how much you enjoy the lagoon, especially for snorkeling and its calm waters, making it perfect for little ones to explore safely. We’re also thrilled that our shuttle service made getting around convenient, allowing you to fully relax without needing a car. Your kind words about the relaxing and family-friendly atmosphere mean so much to us, and we can’t wait to welcome you back for another memorable visit. Mahalo for sharing your experience and for being such a valued part of our ‘ohana! With warm aloha, Barbie Nakamura Director of Quality
Wonderful stay again this year from start to finish. Received a lovely chocolate platter in room upon arrival which was enjoyed. Ocean view room in the south building on floor 3 had a great view.
Service here is outstanding. From the friendly pool maintenance man, Eric. I loved my early morning swims and his friendly greetings every morning. Also at the pool and beach, Erwin and Austin were very quick with service and a blast to talk with and get to know.
I enjoyed two amazing massages. One was a Lomi Lomi by Casey at the waterfalls, the other by Merlin by the ocean. I look forward to seeing both again next year and miss them already!
Restaurant service was always wonderful including service every morning in the deli by Robert. His smile brightened even the cloudiest mornings.
Front desk staff and shop clerks were also wonderful.
My main reasons for returning here every year are the wonderful vegetarian food offerings, the incredible staff, the cleanliness of the rooms, great beach to snorkel and swim, back pool and whirlpool open 24 hours, with plenty of towels always available. In addition, a wonderful spa, gorgeous views, great gym, beautifully maintained property and overall great vibes thanks to the staff.
I’ll be back next fall when I visit my brother and the island again.
Thanks to all for another great stay.
Mahalo nui loa for your glowing review! We are so thrilled to hear that your stay was another wonderful experience from start to finish. Your kind words truly motivate us to continue delivering the exceptional service and aloha spirit that make the property special. It’s heartwarming to know that Eric’s morning greetings, Erwin and Austin’s attentive service, and the unforgettable massages from Casey and Merlin all contributed to your memorable stay. We’ll be sure to pass along your compliments to them and the rest of the team, including Robert at the deli, whose warm smile clearly brightened your mornings. It’s wonderful to know you feel the care and effort we put into making every guest’s stay unique and relaxing. We can’t wait to welcome you back next fall! Until then, we wish you safe travels and look forward to being part of your next visit to the island. With warm aloha, Barbie Nakamura Director of Quality
The staff at the Orchid is the secret sauce! The Orchid Court breakfast restaurant is delicious and full of excellent staff! Deborah, the hostess is friendly, accommodating, and personable. Ken, is the master at the egg and omelet bar. No one cooks eggs more masterfully than him. Aileen, the waitress is so personable, accommodating to guests needs and wants, efficient, and totally elevates the dining experience for guests.
At the end of our stay we realized when we returned home we would have no power, so the front desk graciously found us two more nights of lodging to extend our stay in a beautiful ocean view room.
The setting is gorgeous! We have been returning on an annual basis for these reasons!
Mahalo nui loa for your wonderful review and for sharing such kind words about your experience with us! We’re delighted to hear that the team at Orchid Court made such a positive impression during your visit. Deborah’s warmth, Ken’s culinary expertise, and Aileen’s attentive service are truly reflective of the spirit of aloha we strive to provide, and we’ll be sure to pass along your compliments to them. We’re also glad that our front desk team could assist in extending your stay and ensuring you had a comfortable place to return to. Knowing that you’ve chosen to come back year after year means the world to us—it’s the greatest compliment we could receive. We can’t wait to welcome you back to our island paradise on your next visit. With warm aloha, Barbie Nakamura Director of Quality
Amazing stay at the Fairmont Orchid!
We did a five night stay at the Fairmont, orchid on big Island and when I say that they think about every last detail, it is true. We had the best time sitting by the pool and enjoying the vast property. They even have bicycles available for guests to tour around and check out the more secluded beaches nearby. We had come in order to celebrate our baby moon and they took the time to send up the sweetest gift. It was a onesie with a door hanger saying that a baby was sleeping. It was so thoughtful and unexpected and just made our stay that much more special. We have stayed at several Fairmont’s, and this is by far our favorite!
Thank you for sharing such a heartwarming review of your stay! We're thrilled that your babymoon was everything you hoped for and more. It’s wonderful to hear that you enjoyed the thoughtful touches, like the baby onesie and door hanger—we love celebrating life’s special moments with our guests. We’re delighted you had time to relax by the pool, explore our beautiful property, and even take advantage of the bicycles to discover nearby beaches. It’s always our goal to create an unforgettable experience, and knowing this has become your favorite Fairmont means the world to us! Congratulations on your growing family, and we hope to welcome you back soon for another memorable stay—perhaps with your little one next time! With warm aloha, Barbie Nakamura Director of Quality
I stayed there two months ago and left a glowing review. I deleted it after this stay. I am so disappointed with this place. Thought i had found a great place to stay in Hawaii when i come every couple of months. But i can’t recommend this hotel anymore and will be staying somewhere else next time. The issue is their choice to rent out “turtle point” for weddings and corporate events. This comes with heavy equipment movement, lights and someone else’s idea of good music. Want to enjoy your balcony view and sound of the waves? Or walk down to the point to enjoy the sunset? Well, too fricken bad! The money from these events are more important than the quiet enjoyment of our guests who have paid a premium for an ocean view. I was subjected to this affront to my aloha mood TWICE within 4 days.
The last time i stayed, there was one event for the 6 or 7 days i was there. I complained and was led to believe this was a RARE event. Very, very sorry and they offered some compensation. I didn’t think it would happen again let alone twice in a shorter stay. And the event manager was supposed to call me back but never did. I would have asked if there was any room where i would be free of the noise from these events. The other tower? Resort facing room? I like so many things about this resort and i am sorry to lose it. Oh well. It hurts me more then them
Thank you for sharing your recent experience. We deeply regret that your second stay with us did not meet your expectations and that you left feeling disappointed. Your feedback is invaluable, and we take your comments to heart. We understand how important it is to enjoy the tranquility and natural beauty of the island, especially when relaxing on your balcony or taking in the sunsets. We sincerely apologize that the events at Turtle Point impacted your stay and disrupted the peaceful atmosphere you were seeking. While these gatherings allow us to celebrate special moments with our guests, we recognize the need to balance this with the comfort of all our visitors. It’s also concerning to hear about the lack of follow-up regarding your inquiry about alternative accommodations during your stay. We strive to provide prompt and clear communication, and we regret falling short in this instance. Your comments have been shared with our leadership team to ensure that such situations are addressed more effectively moving forward. We are truly sorry to lose you as a guest, as we valued your patronage and appreciation during your first visit. Should you ever decide to give us another chance, we would be happy to work with you to create a more relaxing and enjoyable experience. With warm aloha, Barbie Nakamura Director of Quality
