Wonderful stay again this year from start to finish. Received a lovely chocolate platter in room upon arrival which was enjoyed. Ocean view room in the south building on floor 3 had a great view.

Service here is outstanding. From the friendly pool maintenance man, Eric. I loved my early morning swims and his friendly greetings every morning. Also at the pool and beach, Erwin and Austin were very quick with service and a blast to talk with and get to know.

I enjoyed two amazing massages. One was a Lomi Lomi by Casey at the waterfalls, the other by Merlin by the ocean. I look forward to seeing both again next year and miss them already!

Restaurant service was always wonderful including service every morning in the deli by Robert. His smile brightened even the cloudiest mornings.

Front desk staff and shop clerks were also wonderful.

My main reasons for returning here every year are the wonderful vegetarian food offerings, the incredible staff, the cleanliness of the rooms, great beach to snorkel and swim, back pool and whirlpool open 24 hours, with plenty of towels always available. In addition, a wonderful spa, gorgeous views, great gym, beautifully maintained property and overall great vibes thanks to the staff.

I’ll be back next fall when I visit my brother and the island again.

Thanks to all for another great stay.

The staff at the Orchid is the secret sauce! The Orchid Court breakfast restaurant is delicious and full of excellent staff! Deborah, the hostess is friendly, accommodating, and personable. Ken, is the master at the egg and omelet bar. No one cooks eggs more masterfully than him. Aileen, the waitress is so personable, accommodating to guests needs and wants, efficient, and totally elevates the dining experience for guests.
At the end of our stay we realized when we returned home we would have no power, so the front desk graciously found us two more nights of lodging to extend our stay in a beautiful ocean view room.
The setting is gorgeous! We have been returning on an annual basis for these reasons!

Amazing stay at the Fairmont Orchid!
We did a five night stay at the Fairmont, orchid on big Island and when I say that they think about every last detail, it is true. We had the best time sitting by the pool and enjoying the vast property. They even have bicycles available for guests to tour around and check out the more secluded beaches nearby. We had come in order to celebrate our baby moon and they took the time to send up the sweetest gift. It was a onesie with a door hanger saying that a baby was sleeping. It was so thoughtful and unexpected and just made our stay that much more special. We have stayed at several Fairmont’s, and this is by far our favorite!